SUMMARY

• 8+ years of experience in the field of IT
• Worked on various Home automation, wireline, wireless, IOT and Telematics projects in Telecom and Automobile domains and attained good functional and domain knowledge
• Good understanding of various software development Life Cycle (SDLC) methodologies like Waterfall, Agile, Hybrid and SAFe
• Managed multiple vendor teams producing optimum efficiency in delivery of projects
• Extensively practiced Agile methodology in most of the projects
• Considering my work and efficient metrics supporting it, has been promoted as a Project Manager
• Hands - on experience with defect management tools like ALM QC, TDP, JIRA
• Performed testing in various lowers and Production environments to ensure accountable projects are efficient and defect free
• Have very good analytical and problem-solving skills
• Experienced with generating pivot tables, PowerPoint presentations to executive leadership
• Defined a business process to manage intricacies between multiple teams, which got published in annual VP newsletter
• Flexible to adapt and learn new tools and technologies
• Have very good communicational and interpersonal skills
• Ability to work as an Individual and as a collaborative team player
• Recognized as a very quick learner and problem solver by client’s senior leadership
• Recipient of ‘Key player award’ and ‘Member of month’ award from client

TECHNICAL SKILLS

Project Management tools: MS Project, Smartsheet, Prism, Confluence, Forms, Polly

Data analytics: SAS, Tableau

Testing tools: Manual testing,ACALAD, QSDM, QSTP, Selenium, Postman

Scrum tools, Defect management tools: JIRA, HIVE,Kanban and Scrum boards, ALM QC, TDP

Visualization tools: PowerPoint, MS Sway, Tableau

Office tools: Office 365, Gsuite

SDLC Methodologies: Agile, Waterfall, Hybrid, SAFe

Database: Oracle dB

ERP tools: SAP ECC, SAP S/4 HANA, SAP MM

Cloud: AWS EC2, S3, IAM, CloudFront, KVS, CloudWatch, CFT

PROFESSIONAL EXPERIENCE

Confidential

Technical Program Manager

Responsibilities:

• Being technical program manager, managed several IT cross functional teams in delivering in-house projects andexternal customer facing projects
• Handled syndication projects involving multiple partners
• Managed projects include obfuscation of customers’‘Personally identifiable information PII’ and migration from on-premto cloud
• Managed cloudification of internal monolithic complex system to multiple microservices
• Collaborated with several business partners, Cox and Rogers, on several on-going projects and upcoming road maps
• As a program lead for server releases, planned release scope and timing of each release
• Made sure customers are not impacted with COVID-19 moratoriums by guiding teams in deploying Hot-fixes for critical deliverables
• Defined project plans and secured commitments from cross functional teams’ leadership
• Developed OKRs and KRs for quarterly deliverables and secured commitments from multiple impacting teams thereby assigning KRs to the dependentverticals

Confidential - Plano, TX

Project Manager

Responsibilities:

• Worked on multiple Confidential North America connected car projects (CY17+ / CY19 /CY21)
• Managed and worked with internal and external stakeholders to deliver KDDI’s SOW as committed for telematics project
• Acted as a leverage between customer, business partners and vendors
• Led and actively involved in on-site and virtual testing for various key functionalities such as Telematics services: Remote service, Destination assist, SOS functionality to ensure seamless end to end flow
• Coordinated with Confidential team to set up different test bench combinations for Confidential and Lexus vehicles, to independently evaluate and troubleshoot technical issues on the production vehicles
• Created system test plans based on functional requirements
• Kept track of bugs/issues and escalated within organization and cross-functional teams, if required, to deliver as per SLA
• Assisted in testing ACLAD using QPST and QXDM to make key functionality automated during pre and post-production
• Analyzing business requirements and contributed to technical solution

Confidential

Project Manager

Responsibilities:

• As a Project Manager, made sure delivery managers and their respective teams are aligned with timely project deliverables
• Worked on multiple products: ADI VB, AVPN, ADE, ASE, Collaborate &ASEoD contributing in delivering to CI and GA
• Did recourse management, budgeting and resource training
• Managed cross functional teams and multiple vendor teams in the course of project(s) delivery
• Acted as Maintenance Request (MR) lead for 10 applications/system teams. Through this MR process many business issues and time bound enhancements for products in General Availability (GA) and Controlled Introduction (CI) phase were done
• Did cost-benefit analysis to articulate project outcomes into quantifiable benefits
• Received several appreciations and thank you emails from Business, Product, Pricing and Strategy team partners
• Entrusted by client for reviewing and approving test plan and test Cases
• Acted as a liaison between business and IT in solving critical problems and requirement gaps
• Did project planning leading Dev’s, ST’s, SE’s, Scrum master’s, TSM’s, UX teams and Release managers
• Apart from management, tested projects in lower environments and in production to ensure quality
• Been part of Defect Management team and made sure overall organization level TTDR goal is met
• Generated several reports on daily and weekly basis to AVP level leadership
• Ensured Mean Time To Repair (MTTR) of defects don’t spike and are addressed in properly and timely manner
• Defined proactive plans to mitigate impacts after the releases
• Acted as an SME to support critical live deals which got struck
• Along with project management, did solutioning as a solution architect for multiple key projects

Confidential

Business Analyst

Responsibilities:

• Collaborated with stakeholder groups across organisation to ensure business and technology alignment
• Did data analysis using tableau software and provided decision driving factors to management and leadership
• Performed quality assurance along with QA team and also performed user acceptance testing with business team to ensure quality is maintained throughout
• Suggested integration points with partner applications in quarterly design thinking sessions
• Built good relationship with core business teams
• Triaged bugs/defects not only from requirements perspective but also from DB layer

Confidential

Intern/Analyst

Responsibilities:

• Understood IT work environment and did individual contribution in tech space
• Performed Quality assurance support for applications
• Drafted test cases and rainy-day scenarios for multiple projects
• Provided ad hoc data base tech support to resolve defects
• Did data analysis for team lead and project manager
• Worked on projects implemented in both Waterfall and Agile model
• Provided production support during deployments
• Used Postman to trigger Post and Get requests from backend and test downstream business and data flow
• Involved in clients calls, daily scrums and monthly leadership meetings