PERSONAL SUMMARY

Certified Project Management Professional PMP and Certified Scrum Master CSM with over nine years of experience delivering strategic projects while utilizing enterprise business process and software development lifecycle management SDLC best practices. Passionate to continuously improve and naturally task oriented with a focus on tangible results. Committed to delivering what matters most to stakeholders by ensuring business value from project start to finish. Effective communicator, skilled facilitator, and people motivator that lead project teams to fulfill the organization's vision and mission.

PROFESSIONAL EXPERIENCE

Confidential

• Efficiently gained approval of Phase 1 scope for DSW's strategic-level Shoe Lover Rewards program by developing key working relationships with project sponsorship, business leads, and IT management during original PM's maternity leave.
• Established clear communication and scope management processes through partnering with business project management and Marketing leadership.
• Drove technical anti-fraud toolkit and store networking issue and conflict discussions between DSW, VeriFone and the Vantiv bank processor to a successful resolution.
• Developed a project methodology-tailoring framework for the Enterprise PMO.

Confidential

• Successfully completed the Initiate through Design phases of 401 k and executive level Deferred Compensation payroll data conversion from Schwab to Fidelity for Nationwide's approximately 33,000 associates. Project required meeting an aggressive delivery timeline and tight coordination with internal HR stakeholders and vendor partners.
• Leveraged Supply Management's Request for Proposal RFP process to successfully deliver a go-forward recommendation to senior level leadership to replace Nationwide's Learning Management System LMS . This RFP process consisted of two intense rounds of scoring vendor candidates to narrow the field and move the initiative forward to contract negotiations to meet an aggressive delivery timeline.
• Completed the Initiate phase of a Compliance based project that quickly invalidated key assumptions made during a 2013 RFP to replace the existing NOSS system which includes 90 data feeds across the entire enterprise and 45 business lines.

Confidential

• Responsible for the successful planning, execution and delivery of a new business line's migration onto a centralized party planning system against an aggressive project timeline with numerous high-profile stakeholders.
• Implemented the Scrum methodology and Agile framework to better respond to rapid changes in Product Owner feature prioritization and requirement changes.

Confidential

• Successfully lead medium and large project teams in the development and delivery of detailed work plans, schedules, project estimates, cost plans and status reports while utilizing multiple project management disciplines
• Consulted with senior leadership to manage assigned project teams and vendors to ensure project alignment with the business unit's strategy and objectives
• Applied Nationwide's Enterprise Solution Delivery Methodology ESDm to maintain consistent delivery practices
• Managed customer expectations, detailed requirements and communications between the project team, program and senior management
• Identified and track project dependencies, issues and risks between projects and within the program
• Tracked over 1M in project expenditures and manage project budget

Confidential

• Responsible for the lion's share of IT project and program management for the Accounting, Financial Reporting, Actuarial and Office of the General Counsel business departments
• Successfully delivered several high-visibility and risk laden strategic project initiatives while utilizing Agile methods and a waterfall based SDLC
• Partnered with business and IT sponsors to implement the Scrum framework to significantly improve delivery and quality metrics
• Managed the resolution of project issues through the use of collaborative, yet assertive resolution techniques including the use of crucial conversation skills
• Designed processes improvements through SDLC modeling, application of lessons learned from team retrospectives and the principles of continuous improvement
• Maintained detailed project plans, issue logs, risk logs, action items and key decisions in both Microsoft Project and SharePoint
• Facilitated the development of user stories, work items and burn down charts in Microsoft Team Foundation Server TFS

Confidential

• IT Solutions Analyst for the Health Promotion Program utilizing Nationwide's Business Transformation Planning BTP and Enterprise Solution Delivery Methodology ESDm
• Documented the Health Risk Assessment HRA business transformation planning deliverables, including the analysis of current state issues, future state targets, and gap analysis
• Managed stakeholder expectations through the iterative facilitation, elicitation, and documentation of business rules, high-level features, and functional and non-functional requirements from geographically dispersed subject matter expert

Confidential

• Project Manager and Business Analyst for multiple projects and fast-track requests utilizing an industry-standard SDLC
• Managed requirement elicitation sessions using various techniques including Joint Application Development JAD , story boarding, UML based business and system process flow diagrams, and business and system use cases
• Facilitated requirements elicitation sessions to define vision and scope of project, identify user classes, leverage subject matter experts SME's , and identify appropriate elicitation techniques
• Identified new and existing business rules and constraints
• Selected high priority use cases and derived quality attributes for software functionality
• Estimated high-level cost and schedule for requested software functionality

Confidential

• Project Manager, Business Analyst, Subject Matter Expert, and Test Lead for multiple projects utilizing standardized SDLC methodologies
• Elicited, documented and confirmed requirements by interviewing subject matter experts
• Wrote memorandums, training materials and summaries of meetings for statewide distribution
• Provided technical support for questions on file submissions, edit and load errors, Web based queries and reports
• Trained and mentored new staff members regarding the HEI project management methodology, office procedures, database issues and HEI documentation practices
• Represented agency by conducting presentations at national and statewide higher education conferences

Confidential

• Coordinated campus-wide Web based survey initiatives
• Analyzed survey results using statistical software
• Independently researched and reported on key performance factors for publications
• Conducted training sessions for faculty members