SUMMARY

• Talented and accomplished IT Professional with consistent record of success in multiple phases of IT - Programs and Projects, Service Delivery, Application Development and implementation, Process Improvement, Release Management, leading and building onsite and offshore support teams, and automation.
• Adept at leading, influencing peers and managers across multiple business units and organizations, in order to build a consensus, gain buy-in, and to deliver on business and technical objectives.

TECHNICAL SKILLS

• Agile
• Scrum
• ITIL
• ITSM
• JIRA
• Rational
• SDLC management
• Tableau
• MS Office
• MS-ProjectSerena
• HP ALM (Application Lifestyle Management)
• ServiceNow
• IBM Mainframes
• UNIX
• MVS
• JCL (Job Control Language)
• IBM Utilities
• TSO
• REXX
• CLIST
• ISPF
• ROSCOE
• Endevor
• NDM
• FTP
• File Aid
• Connect Direct
• CICS
• DB2
• SQL
• SysView
• SDSF
• Sybase
• VSAM
• Eztrieve
• Control-M/R
• CA-7
• CA-11
• Autosys
• ETL data extraction/masking/sculpting
• Informatica (PowerCenter and TDM Workbench)
• Oracle
• Datastage
• Siebel
• SAP

PROFESSIONAL EXPERIENCE

Confidential

Senior Manager

Responsibilities:

• Created detailed project plans, daily and weekly status reports, metrics and documentation. Managed scope, schedule, and costs.
• Managed development/business relationship between Agilent management and SMEs. Facilitated all development meetings, daily status calls, project and defect reviews.
• Presented status updates to PMO leadership, sponsor, steering committee, and corporate senior leadership.
• Managed forecasts, capacity, allocation of resources.
• Primary point of contact for escalations.
• Created detailed project plans, schedules, weekly status reports, and other documentation for the masking of EDI and flat files.
• Managed development/operations relationship between Blue Cross management and SMEs. Facilitated all development meetings, status calls, reviews.
• Training on Informatica PowerCenter and TDM tools, to help with the design and development, as well as becoming “hands-on” when needed

Confidential

Application Support Specialist

Responsibilities:

• Designed highly successful Test Data Mining and Reservation tool for QA. Ran all aspects of project (project plan, schedule, resources, metrics)
• Created policies, procedures, SLA’s and associated metrics dashboards for internal and external groups and senior management.
• Created knowledge transfer/training plans.
• Work closely with the development teams, QA and business users for support services across the all the applications.
• Built smoke test and shakeout test scripts, along with schedule, dashboards, performance metrics, for monitoring health of test environments.
• Implemented timed-window deployments to provide environment stability.

DevOps - Lead Quality Support Manager

Confidential

Responsibilities:

• Created baseline performance expectations, created reporting online/real time reporting dashboards, monitoring of processes and applications, and SLA’s/KPI’s.
• Created policies, procedures, knowledge transfer/training plans, KPI’s and SLA’s for internal and external groups, vendors, and senior management.
• Championed automation, process improvement, transparency, and self-service.
• Managed relationships between support, development, and Customer/QA teams.
• Facilitated triage meetings to find root cause, process improvement, and apply temporary and permanent fixes.
• Managed vendors and their people day to day, specific to incidents, changes and problem management, special projects.
• Created and managed work intake flow via help desk/ticketing software tools. Created metrics and performance dashboards.
• SME for mainframe incident management MVS related questions/concerns.

Confidential

Vendor Manager - Mainframe

Responsibilities:

• Created policies, procedures, knowledge transfer/training plans, onboarding processes, services level agreements, statements of work, budget for managed captive offshore support.
• Managed relationship between onsite/full time management, senior management and the managed captive offshore vendor. Facilitated meetings, evaluations, merit reviews.
• Reduced budget by 20%, while doubling number of resources using managed captive model, compared to traditional outsourcing.

Confidential

Delivery/Project Manager

Responsibilities:

• Worked with the business to create standard SLA’s, metrics and scorecard programs to effectively measure and manage vendor performance in order to reduce costs and drive value across the enterprise.
• This included the research, collection, tracking and reporting of performance metrics related to vendor service levels, maintaining information on vendor profiles and capabilities, and updating scorecards to support vendor portfolio management.
• Facilitated weekly supplier performance reviews with business partners where metrics and scorecards will be shared to drive continuous improvement.
• Providing senior management with monthly reporting metrics.
• Modernized mainframe batch jobs and scheduling process.

Confidential

Senior Manager

Responsibilities:

• Oversaw test data management and development batch cycle processing. Supervised team in ETL processes, performance reporting, support, troubleshooting, and more.
• Managed test data masking project for non-production environments, on all platforms - rolled out enterprise-wide. Created detailed project plan, managed all business and IT relationships, provided project tracking, metrics, and daily updates to senior management.
• Established highly effective web-based test data reservation system for project/QA usage. Managed project from beginning to end.
• Increased performance by building Test Data Process for Performance Environment.
• Saved $3.0M by leading process improvements to mainframe batch CPU and storage.
• Reduced ETL mainframe CPU time 60% and Sybase load times 75%.
• Improved file load processing times 50 hours/week by automating critical procedures.
• Earned multiple SPOT awards for project management and performance excellence.
• Introduced use of offshore resources. Established team in India, developed job descriptions, and led training orientations.
• Improved productivity by implementing Control-M for scheduling and execution of mainframe non-production batch cycles, saving 80 hours/week.
• Simplified request process and reduced completion times 60% by redesigning test data management processes and increasing standard tables and files from 40 to 460.
• Lowered ETL CPU usage 30% by centralizing execution of test data ETL processes for development and QA areas, eliminating developer execution.
• Led creation of full integration batch cycles to support UAT testing and monthly installations. Reduced installation defects 10% and ensured end-to-end testing.
• Improved efficiency by developing and revising departmental procedure manuals. Enhanced productivity by conducting in-house and offshore technical training.