Project Manager Resume

SUMMARY

A dedicated, well - qualified, and successful IT Project Management with more than 20 years of comprehensive experience in the IT Hardware and Software Asset Management sector working remotely with global teams.
Highly skilled in project management, and people management in overseeing external/internal customers for a large Fortune 500 company.
Detail-oriented, organized, with a positive attitude.
Performs well in high-stress environments, and skilled in planning/prioritizing assigned tasks.
Possesses excellent verbal and written communications abilities with knowledge.
Successfully completed all Wall-to-Wall Inventories prior to deadlines and below budget, saving Confidential ~$20k for each project; determined time savings and streamlining of procedures.
Found potential process improvements for IT order product placement that reduced overall cycle times and current workloads by 30%.
Crafted detailed training documentation in support of Confidential ’s Order Management System (OMS) (OrderNow ) which was the template used by all Transition Project Managers for their clients.
Implemented Confidential Global Ordering application for Confidential Cloud Infrastructure setup.
Built a project plan template for all PMs to use to implement Confidential Toolsets globally; designed, created, and documented a procedure manual template to create uniformity and reduce workload for project managers; and customized a global solution data template to support the implementation of a global ordering toolset used internally in Confidential .
Identified/implemented a leasing model for product acquisitions for a Hilton Hotels to allow Hilton to lease IT product.
Formulated/executed an EDI transaction setup with Apple as a supplier, for Cisco ITS that reduced project time/cost by more than $10k.
Received Confidential ’s Best of the Best award for successfully preparing an Confidential division for Y2K readiness within nine months.
Following the acquisition of NFC Leasing by Confidential, authored training manuals for managers to help maintain process consistency, to reduce the timeliness for the education on IBMs guidelines and procedures; and improved the overall environment for this transition.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Created internal contract documentation between Confidential CEO Division and the Confidential Asset Management Organization for Asset Management Services which included the research and negotiation resolution of over 100 identified internal issues.
Successfully coordinated Wall-to-Wall Inventories for AT&T globally, Juniper Networks, Verizon, Anthem, and Kaiser Permanente ahead of schedule and under budget. Facilitated involvement of all stakeholders including on site customer focal and vendors to perform the Wall-to-Wall Inventory through weekly status and preparation update meetings. Created detailed project plan and data collection of assets for customer’s asset repository.
Liaison between my clients and the Development Team to identify data elements and requirements for feeds to the customer’s external systems for Ordering Tools like Ariba and Financial Systems like SAP and Fixed Asset Systems.
Used advanced knowledge and innovation to customize client solutions to interface between clients and Confidential systems for all of my accounts which included being a negotiator for solution results.
Wrote training and standardization documentation for use internally for the Wall to Wall project for clients; coordinated/documented meetings; produced status updates; and monitored overall product spend.
Identified potential project risks; documented scope and change requests; and defined data elements to capture in systems for interfaces, changes, and communication efforts.
Liaised between clients and Development to maintain open channels of communication for requirements, specifications, and tool capabilities for each project.

Confidential

Acquisition Services Manager

Responsibilities:

Supervised Customer Support Representatives and Technical Administrators for deployment of Acquisition through Reconciliation of Assets.
Developed, implemented and administered detailed policies and procedures for the division in Asset Management.
Balanced workloads across teams and the division to gain workload and staffing efficiencies.
Designed monthly cycle time measurement tool which assisted in analyzing and summarizing the division progress.
Became certified as an Confidential Manager who trained new Confidential Managers during the acquisition phase from CSL Leasing to Confidential and developed by developed a “New Manager” training document to assist and guide these managers in their new roles.
Designed new process for acceptance of leased assets which increased the speed of return of additional recognized revenue for Confidential .

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