Senior Program Manager Resume

SUMMARY

Dynamic, focused, and accomplished Leader with demonstrated proficiency driving enterprise performance excellence in a broad range of functional areas and industries.
Has a Proven track record of leading cross - functional teams towards meeting objectives and exceeding customer expectations.
Able to achieve breakthrough results through solid analytical and communication skills.
As a certified Project Management Professional with over 14 years of results-driven experience, I apply strategic methodologies that lead to client success.
My outcome-oriented approach is inclusive of leading and implementing process improvement initiatives, executive and team coaching, program deployment and leadership, training and content development.
Visionary innovator with a blend of technical and business savvy.

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Manager

Responsibilities:

Reviewed Statement of Work to ensure project was effectively managed, Facilitated Kickoff Meeting, Resource Management, Risk Management, Issue Resolution, Change Management, Scope Management, and Schedule Management.
Reviewed vendor invoices using IDMS and approved for payment. Capitalized Internal Labor for projects.
Approved vendor invoices using IDMS, forecasting / project financial reporting, planning, budgeting, forecasting using Apptio
Managed Accruals, deferrals, and variances (i.e. planned vs. actuals)
Managed forecasting of project utilization hours, Accruals, Deferrals, Planned vs. Actuals, Variances specific to Project
Generated project financial reporting using Apptio. Ensured Capitals and Operating Expenses were managed appropriately.
Utilized PlanView to reserve, allocate, and manage resource tasks assignments, in addition to status reporting, and time tracking.
Managed third party vendor resources throughout life of the project.
Developed metrics to track project performance. This included Estimate to complete (ETC), Project Health, Change Requests
Presented Status of Projects during Program Review with IT and Business (Marketing, M&A, Sales, Operations, Finance, Security)
Ensured that all Training was planned, coordinated, and implemented for resources who utilized the products, hardware, software, and services, once implemented.

Confidential

Sr. Project / Program Manager

Responsibilities:

Managed internal and external customer relationships to realize high customer satisfaction for the program and projects.
Implemented company and industry best practice program/project methodology for delivering their programs and projects.
Supported ePMO management in refining program/project management practices and implementing throughout the PMO.
Mentored project managers and project coordinators specific to project management best practices
Managed project financials, budget, monthly forecasting and variance analysis
Worked collaboratively to define and resource the correct roles to deliver specified goals on assigned programs/ projects.
Managed Organizational Change Management activities specific to implementation, training plans, and user acceptance as defined by each project.
Present Project Change Requests to Change Control Board (CCB) and track status through approval process.
Created and implemented a process improvements for resource management which is 80% more efficient than prior process

Confidential

Sr. Program Manager

Responsibilities:

Ensured effective collaboration and execution of Enterprise work stream activities to support Program. Lead Internal teams (Lines of Business (LOB’s) and contingent workforce resources in execution of projects and program work stream activities.
Coordinated and interfaced with cross Segment key functional and technology (IT) partners during execution phase of Program.
Planned, executed, organized, documented and coordinated program work stream activities for Segment/function/technology managers and subject matter experts.
Managed / Monitored Project budgets and financials to ensure work was progressing to plan.
Managed Project Forecasts, Variances, and Planned Vs. Actuals, Operating (OPEX) Expenses, and Capital (CAPEX) Expenses.
Managed aggregation, analysis and updates specific to Program level communications and assessments.
Managed all aspects of Steering Committee meetings to ensure appropriate executive level oversight. Ensured as program evolves continuous alignment with the enterprise's strategic direction.
Created and Managed various weekly, monthly, quarterly reports, and metrics specific to the Program and circulated to appropriate audience for review.
Aggregated, Performed Analysis, and Updated Program Level Communications and Assessments.