SUMMARY

• Worked as a Project & Program Manager, SAP BRM for SAP implementation/support projects, Product Owner for developing AR products and delivering IT applications as a program/portfolio manager with twenty years of IT experience in Banking, Retail, CPG, Apparel, Manufacturing, Healthcare, Media and Printing industries with a broad range of IT projects including ERP, BI, web application development, equity management, Infrastructure (EAM), Palm and Packet PC, and AR products in (IOS/Android)
• Worked as a SAP BRM in manufacturing industry for implementation, SAP BI upgrade, migration and support projects and executed value stream projects worth of 60+ million through onsite and offshore model to the corporate and international business community
• Experience in SAP implementation, migration and support projects. Handled SAP BI (7.3/7/4), ECC, SuccessFactors employee central systems in technical and functional approaches. Working experience in (BO) BEx, WEBi, Analysis for Office and Dashboard
• Understanding of Data warehouse concepts such as Star Schema, Snowflake Schema, OLTP, OLAP and Multi - Dimensional Models for query and analysis.
• Expertise in optimized and process-oriented products and project/program management, geared towards deliveries/releases with mostly challenging timelines includes client and offshore coordination to meet the goal
• Full project lifecycle management experience which includes, defining and implementing project governance, analysis, workforce, prioritization of projects, risk identification and mitigation strategies, interacting/sharing business ideas with users, stakeholders and senior/executive management team
• Responsible for onsite project management - building and managing client relationships at the Director and VP level. Experience in working with corporate, state and federal agency partners and executed expected values to the business. Strong exospore in working with third party/multiple vendors across the organization
• Experience with Global Delivery Model with demonstrated knowledge of processes and methodologies to execute IT projects, programs and managed successfully
• Played as a Product owner during the product development. expert in guide/coach, facilitator, train scrum principles, handle impediments, creating tasks and estimates, ensure scrum process and work towards successful product releases
• Extensive experience in developing AR/VR products to the retail industries where branding and marketing matters along with analytics. Experience in ‘Value stream mapping” to increase quality in business process and add customer values
• Experience in working with SAP licensing for North America and SAP NS2 Service delivery teams, Federal agencies (Army, Navy, Energy, NASA and many). Executed RFI, RFQ, RFP & reviewing SOW, PO’s, Amendments includes many prototype development and demonstration to identify and partner with qualified vendors to win the JV solicitations under prime/subcategory.
• Experienced in working with SAP Implementation, Migration, and support projects. I was part of project scope identification to post go-live processes
• Introduced the digital technology through augmented reality with electronic mobile augmented commerce, Virtual touch try-on, Print augmentation, Image recognition for digital offers, Beacons for near me coupons, 3D Augmented view, BI analytics and many more
• Introduced SaaS based Digital Commerce platform thus enable the retailers to significantly increase their online sales while decreasing their operational costs and created brand awareness
• Handled vendor negotiation, responsible for hiring across the departments, appraisal process, implementing & managing company policy and governance, budgeting and controlling operations

PROFESSIONAL EXPERIENCE

IT Business Relationship Manager (SAP BI Reporting & Analytics)

Confidential, Mason, MI

Technologies: SAP (OTC/SCM/FIN/HCM), SAP HANA 2.0, BW 7.3, 7.4 & 7.5, ECC 6, Vistex IP, WEBI, BEx Analyzer, AFO, Power BI, Azure, HPALM, MS Excel, MS PowerPoint, MS SharePoint ServiceNow and MS Project

Responsibilities:

• Develop and manage vendor and business user relationships at a senior management level, within the business unit to ensure business satisfaction and the development of efficient business systems
• Responsible to co-ordinate between IT and business community to manage the business need to execute business requirements. Owns the deliverables for IT and back to the business through define scope and solution to provide corrective action and intervention as needed
• Responsible to conduct stakeholder meeting, and workshops for requirement gathering, preparing artifacts like Business Requirement Documents, Functional Specifications, Mock-up reports, Mapping between the objects, Test scenarios & scrips and validations until go-live
• Adhering the process for Data rationalization through Info steward to stabilize the business process
• Experience in managing multiple project portfolio which includes implementation/support to multiple projects simultaneously under one service provider
• As part of the blueprint process, we identified existing infrastructure, business process and prepared the list of Infrastructure deployment plan, overall business process (to be) and mapping of each area completed approximately in 180 hrs and sign-off.
• During the project plan phase, we managed/prepared the Infrastructure deployment activities, Identified the activity list, Functional modules by order, Design document includes BRD, FSD, TDD, Identify stake holders, Define Roles, Resource loading, Prioritization, Delivery plan, Testing Plan, Schedule an availability plan for UAT, Cut-Over activities, Hypercare, Go-Live and Post Go-live & maintenance plan which was covered approximately in 400 hrs.
• Responsible to create amendment documents for any new requirement during post Go-Live and the production support
• Managed a Vistex, SD BI projects and created reports out of it. Build the requirement documents (BRD, FSD) and test scripts and scenarios/data and testing in Q. done UAT with business team and go-live support.
• Delivered the reports for Billback, Chargeback, Rebates & Sales incentives from Vistex IP process.
• Handled multiple projects simultaneously for US, UK, Brazil and Canada users and successfully delivered on time. Handled UAT during pre-production environment and submitted training materials after post go-live
• Actively involved in managing support and maintenance related to OTC/FIN/SCM/HCM to make sure the business continues and ensure the incidents are addressed in a timely manner with priorities made along with the SLA’s
• Managed projects, RFC, incidents, customer support in Service Now application and creating defects through HPALM during the ITC, FUT, UAT and regression testing in all the landscapes from Q, W (pre-production) and production landscapes
• Led the UK Valpak, Least Cost Carrier in SCM, AP Vendor Header & Detail in FIN and CPA/ML/RL projects in OTC to the business community of Confidential in a challenging environment and Time line
• Ownership in managing and defining the audit & control reports for all the identified KPI’s are met as expected after the post go-live
• Experience in building reports in Power BI, BEx queries, Business Objects tools like WEBI, AFO and Dashboard
• Hypercare support, a service of intensive maintenance support for SAP systems immediately after the project go-live to make sure closely monitor the customer service, data integrity and smooth running of the implemented program
• Participates in Identifying and communicating risks and issues as well as possible solutions. Involved in guiding and training super users during pre-prod to production migration
• Experience in creating test scripts, sample data for HPALM to run report/queries against the scope and creating defect’s and managing all the objects under my responsibility
• Assists to help liaison(s) with basic tasks as they navigate between business subject matter experts and technologists throughout the project lifecycle.
• Participated in the daily scrum stand-up call, weekly and retrofit meetings during the UAT in staging systems
• Creating the backlogs list and ensure all covered as per priority in each sprint
• Continuous engagement with the super users during the validation process and ensure the optimum value gained
• Representing Partner Engagement Meeting held every month to prioritize the projects/tickets based on the ROI

Project Manager

Confidential, Baltimore, MD

Technology Stack: SAP BW/BI(7.0, 7.3, 7.4), SAP BO(4.0, 4.1), BPC 10.0, SAP HANA 1.97(SP 09), SAP ABAB, SAP BODS 4.2, Informatics 9.5, ECC 6.0, SCM 5.0, UDT, WeBi, Crystal Reports, Dashboards, Lumira, Design Studio, CMC, Oracle 11g/10g/9i, MS SQL Server 2000/7.0, Service Now, Ariba, MS Project, MS Excel, MS PowerPoint

Responsibilities:

• Successfully managed and delivered multiple projects in BI, Retail, Supply chain, Logility, Logistics and international reporting departments by identifying gaps and provide solutions. Ensure to meet the user/stakeholder expectations and deliver the project in production with “zero” lenience
• Experience in managing multiple project streams of various complexity in end-to-end project delivery from initiation, estimation, resourcing, team management, project planning, planning delivery to test environments, business verification and handover to support
• Managed BW team for supporting the HANA 1.97 migration projects which involves pre and post migration testing in all landscapes of BW 7.3 and resolving migration related issues
• Lead the SAP BI and SAP BO development projects, includes interactions with user/business team, prepared/verified requirement document, proposal/scope preparation and executed the project’s
• Extended the project development & support to the Panama international BI division for all their BO development activities. It involves creating scope document, proposal submission, resource planning and off-shore support for quick turnaround towards tight schedules. Interact with implementation partners for BPC involvement and successfully delivered
• Implement governance standards across the projects, including tracking, monitoring and updating the status of program portfolio
• Experience in working with Success Factors Employee Central and ECP modules in support projects.
• Monitor projects against time, budget and quality standards; own program milestone reports
• Worked on service now portal to control and monitor the project deliveries with PMO standards; Experience managing cross-functional teams and transition management
• Established productive, candid and professional relationships with key personnel in assigned vendor/client accounts and retained/increased the revenue
• Conducted daily sprint meetings(model) to meet the client expectations and executed on time delivery in a challenging environment, which involves many releases across the duration
• Engaged and coordinated with the on-site and offshore model first time ever in the UA history, designed offshore governance model, which includes development and sustainment. Managed all the resources to meet, exceed account performance objectives and business expectations specific to SAP BI technologies
• Capturing and pursuing additional business opportunities beyond BI department, coordinated between the responsible personnel and business users/stakeholders for effective solutions & development efforts
• Worked on a Proof of Concept (POC) for converting real-time sample data to the state-of-art dashboards through BPC, BW on HANA in Lumira 1.30 and Design Studio 1.3
• Possess huge experience in risk management, change management and resource management
• Managed and activate realistic implementation and transition plans, and own delivery of the business capabilities on schedule with quality on budget
• Constantly appreciated by the users & stakeholders for value addition in delivery and sustainment contracts

Product Owner

Confidential, Houston, TX

Technology Stack: iOS/Android SDK, Cocoa, XCode, .Net, MVC, WCF, Java, Java Script, XSLT, AQuery & MySql, Agile/Extreme Programming (XP) practices, JIRA, MS Excel

Responsibilities:

• Successfully managed mobile AR product development and played Product Owner and Scrum Master from inception to customer excitement for global retail clients. Handled and managed more than 17+ team members that spans multiple product development for clients across the globe
• Responsible in managing the sponsor and stakeholder relationships and building ROI to the business
• Launched the new AR consumer excitement product through virtual in-store experience for retail customers
• Defined and implemented strategic planning and process improvement initiatives, establishing KPI’s and assigned performance metrics against targeted goals. Effectively re-structured the recruiting process, sales operations and established business objectives from inception to user experience
• Executed scalable implementation in appropriate feasibility study, business plan, Pilot design (POC), geographical customer segmentation, pricing strategies, distribution channel strategy
• Participate in discovery backlog grooming to maintain a feature / technology backlog, work with business stakeholders in creating and prioritizing the product backlog
• Ability to clearly communicate the business requirements to the development team to connect them with the product and its customers, conversion of user stories associated with the development team
• Identify KPIs to measure product/feature success, and ensure that features include work to measure and report KPIs & Produce KPI reports and dashboards to keep stakeholders informed
• Have shipped a product with a user interface functionalities in a tight-deadlines 'n' number of times, presented surprise business value’s(non-functional) to the users many times
• Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment; facilitating discussion, decision making, and conflict resolution
• Providing all support to the team using a servant leadership style whenever possible, and leading by example
• Knowledge and/or experience in User Stories, ATDD, TDD, continuous Integration, continuous testing, pairing
• Heading the AR technology firm offering a SaaS based state-of-the-art Omni-Channel Digital Commerce platform to the Retail industry
• Positioned organization as a product-centric group by establishing full development life cycle activities appropriate for a product-based company; managed marketing and brand strategy executions, lead generations for a sales approach until closure
• Designed state of the art prototypes & front end mobile applications to the user community, specific to the retail market and provide the new experience to their existing business model through digital innovation’s and BI reports
• Created Augmented reality applications which works in mobile, web and in-store technology for customer excitements and provide data analytics to the retail clients
• Designed a suite based on Virtual try-on concept/model for jewelry, print media, garments, goggles, branding & cosmetics industries
• Involved in Product design (GUI)/UX, portfolio management, scope management, business/Industry analysis, design in clay model and on boarding SME’s in various industry
• Responsible for product deliverables, design strategy, change control management, project communication, security management and Infrastructure management
• Responsible for project contracts, marketing and brand building, pricing strategy, team building, resource management, control Hardware and software management, Incident management, Mentoring/Coaching team members, Sales strategies, Identify channel partner engagements across the globe and legal proceedings of local & International governance
• Manages the long term roadmap, involving in sales, marketing/branding, prototype development and demo’s to the internal/external team, converting prospects and train partners/channel partners
• Hands on experience in Budgeting/forecasting and controlling the entire product execution
• Transitioned to scrum & iterative models in Extreme Programming (XP) practices resulting in consistent product releases and better communication of features to users, clients, sales & support team
• Involved in continuous engagement with SME’s, business users, clients across various industries to understand the business model, trend analysis to convert business case to product
• Created and maintain the product backlog, prioritized and sequenced the backlog according to the business values. Assisted many user epics, themes and features into user stories that are granular enough to be achieved in a single/multiple sprint
• Exhibited /Participated international conferences, events and product launches
• Documenting the new features for implementations and each release notes
• Have the qualities of delegation, conflict resolver and handles the escalations effectively
• Define business process, HR strategies & policies and PMGM oversee the implementation of the company’s long & short term plans and handling client co-ordination;

Product Head

Confidential

Responsibilities:

• Introduced an Augmented reality(AR)- Augray ™ brand conceptual product to the service division and excel the international clients to create new customer experience for their products and business
• Created a detailed project product plan and led the team towards competitor analysis, market study, product segment, pricing strategies, piloting, product promotions, target markets, product design, Investor values, ROI and portfolio management. Managed HCM process with in the company.
• Launched product for more innovative and exciting ways of creating unique customer experiences for brands
• Responsible for ROI specific to the projects and submitting the finance dashboard status to the management periodically
• Managed multiple mid and enterprise level applications/products for Banking, Financial, CPG, Retail, Manufacturing, IT, Healthcare and Aviation industries value from $2m up to $23m
• Preparing proposals, project plans, reviewing vendor proposals, analyzing existing business processes and identifying gaps. Lead the meetings with cross-functional departments, mentored, brainstormed and involved in business process change activities, mitigate inter-departmental conflict requests & prioritization of IT projects towards increasing the ROI
• Involved in developing an iterative model of internal “Wise Workbench - project dashboards”, which served as a central repository for project status, resource planning, defect counts, UX designs and earned value metrics. Implemented, improved & integrated change control management process and infrastructure management resulted in 30% of cost savings
• Prepare consolidated material from project(s) reports for review; complete and distribute monthly operational review reports
• Own accountability for weekly governance processes meetings and activities of the technology portfolio and does periodic audits
• Involved in Planning and strategies, software implementations, IT Security, operations, multiple project delivery and vendor/client management
• Diligently promoted high-performance team environment, emphasizing empowerment, quality and productivity to the team and improve performance
• Hands on experience in budgeting/forecasting and controlling the entire projects and programs
• Managed all aspects of software development cycle Waterfall, Agile(Scrum & XP) practices to meet client needs to enable efficient delivery practices of the offshore development center
• Communicate and facilitate effective flow of information with all remote stakeholders at US HQ, Vietnam and China while adding value to strategy and execution
• Experienced in developing ERP systems and co-ordinated during the migration between MS to SAP ECC 4.7 systems across all the modules