SUMMARY

• I have around 13 years of experience in IT as the Software Engineer working on Requirement Gathering, Estimation, planning, analysis, design, development, testing of Application systems across various platforms.
• Mainframe expertise in MVS/JCL, COBOL, DB2, VSAM, Expeditor, IBM Utilities, DB2 Fileaid, File Marvel, TSO/ISPF, SCLM, Control - M
• Certified Agile Scrum Master
• Certified in PRINCE2 (Practitioner) in Project Management
• Certified in Cloud Computing Foundation
• Acquired basic knowledge in DevOps Foundation concepts through trainings
• Expertise in Crystal Reporting
• Efficient production support expert with very refined and observant problem-solving skills and has never missed a scheduled deadline
• Possess Support experience, working closely with clients in resolving UAT bugs, Productions issues, Debugging
• Possess experience in Service-now for Incidents tracking
• Managing reports, analysis and decision-making for a change request
• Involved in Continual Service Improvement, working on the automation/permanent fix of the recurring job abends/issues
• Possess experience on requirement gathering, Estimation, planning, analysis, design, development and testing of Application systems across various platforms
• As the Project Lead, possess strong ability to lead, inspire and motivate the team and been successful in achieving the Innovation target set by the organization every year (around $110K) as a team
• Successful in driving Innovation Campaign every year and introduced new initiatives to collect ideas from each and every one from the team
• Experienced in working with cross-functional and global teams (onsite-offshore model)
• Ability to adopt in demanding, fast-paced environments requiring highly adaptive, flexible and resourceful technical & management skills
• Ability to meet deadlines with no compromise on the quality of the work product.
• Successfully handled many complex projects with global implementation, and rapidly evolving requirements
• Effective communication skills and record for coordination between globally located teams
• Define Business Process; identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables
• Good experience in working with Direct Clients, Project Teams and Senior Management
• Performed Resource planning, Project Estimations, Project planning, Delegation, People Management, Process Improvement, Team building activities and Facing Quality Audits
• Good knowledge in JIRA, ALM, Servicenow & Sharepoint

PROFESSIONAL EXPERIENCE

Confidential

Technical Lead

Responsibilities:

• Define and coordinate the technical tasks for the project team members
• Handle Production support and Enhancement
• Handle incidents, Service Requests & problem management related tasks
• Act as a mentor for the team members
• Requirements gathering and interactions with application SME and Users
• Review the deliverables created by team members
• Weekly and monthly report on Incidents and Service Requests to management
• Interacting with clients and all stakeholders
• As a Technical Lead, ensure all the developers understand the big picture because their work has implications
• Communicate technical issues/decisions effectively to PM and Sponsor by using business terms

Confidential

Project Lead

Responsibilities:

• Played offshore project lead role for CMR applications
• Process lead for CMR
• Handled the project team size of 18
• Handled Production support and Enhancement
• Coordination between Offshore and Onsite
• Handled incidents & problem management related tasks
• Requirements gathering and interactions with application SME and Business Analyst
• High level design document for enhancement requests & Impact analysis for the enhancement requests
• Review Unit testing and System test plan created by team members
• Reviewing system test scenarios with Testing team - System test and End to End testing team
• Governance related - Communication, meetings and updates
• Weekly and monthly report to management
• Interacting with clients and all stakeholders
• Team appraisals, goal setting and promotion recommendations
• Driving strategic meetings for service improvements
• For Enhancements, as a Techno Functional BA responsible for entire life cycle of a Docket starting from gathering the requirements, Estimation, Analysis, Design, getting the development completed, Code review, UAT testing and Signoff from the Client partner, Production migration, Post-migration Sign-Off from the Client Partner and ensure the docket has been closed
• As a Project Lead, responsible for driving Innovation campaign every year to achieve the Innovation target set by the Organization and also been successful in attaining the target
• Helped the team to remodel the MR architecture in order the save up to 60% of CPU Utilization
• Ensure that each and every deliverable from the team is Defect free and 100 % process compliance as per SOW
• Creation of SLA metrics, Weekly Status Reports, Monthly Status Reports and also educate the team to understand the importance of the data that they provide and how it will reflect in the Project metrics
• Ensure correct data in Cognizant 2.0 metrics, CSI and Delivery Kaizen
• Face Process, Quality, Delivery and Cognizant 2.0 audits(both External and Internal) and ensure 100 % process compliant and timely closure of Open NCs/Observations if any perform Goal Setting and appraisal ratings for the team and conduct the One-to-One meeting for the individuals recommend the resources for Promotions
• Perform People Management and resolve conflicts within the team
• At the Organization level, involved in Lateral Recruitment
• At the Account Level,
• Part of Resourcing Task force and been responsible for identifying the panellists from Confidential for various technologies and share the list to HR whenever
• Part of Process task force, track all the open NCs and Observations of all the projects of Confidential and follow up with the Leads for timely closure
• Part of Branding Task Force, design posters/mailers for various happenings at the Project level/ Account Level and brand it

Confidential

Team Lead

Responsibilities:

• As a Team Lead, delegate tasks to the individuals and ensure Quality Deliverables from the team
• As an Individual performer, perform Analysis, Coding, Unit Testing, Debugging, Coordinate with partners for UAT SignOff and Production Migration
• As part of GSL Innovation, contributed many ideas and worked towards the automation of manual efforts which resulted in increase in productivity
• Perform Code review and Code Walkthrough for all the Programs created by team members
• Adhere to all the processes as per the SOW and also educate the team to follow the process strictly to ensure 100% Compliance
• Ensure 100% quality of team’s deliverables without escalations
• Handle incidents & problem management related tasks
• Single point of contact for Mainframe internal evaluations
• Face delivery and Service audits periodically and also ensure timely closure of Audit findings
• Generate Business Continuity plan
• Prepare SLA metrics, WSR and C20 Metrics for GSL Docket
• Organize Team Building activities for the entire GSL team
• Track Team’s Leave plans and ensure no impacts for the Deliverables
• Conduct Cross technology Training sessions
• Organize Project level Knowledge Transition sessions every quarter to ensure all the team members including New Joiners are aligned with the Project concepts and also new updates if any
• Responsible for Induction formalities and Knowledge Transition plan for all the new joiners of the project

Confidential

Senior Developer

Responsibilities:

• Single Point of Contact for all the Mainframe related tasks
• Direct Interaction with the clients, get the Requirements gathered and the clarifications addressed
• Coordination between Front End team and handle all the Mainframe related issues single handed
• Requirements gathering and interactions with application SME, Front End team and Business Analyst
• High level design document for enhancement requests & Impact analysis for the enhancement requests
• Reviewing system test scenarios with Front End team - System test and End to End testing team
• Governance related - Communication, meetings and updates
• Weekly and monthly report to management
• Interacting with clients and all stakeholders
• Ensure the overall quality of the services/ project deliverables
• Ensure compliance to Processes and Procedures for any system Upgrades and Enhancements