SUMMARY

• A distinguished IT Manager having extensive experience in project management in Manufacturing, Energy (Oil and Gas), Utilities & Healthcare domains.
• 19 Years of total IT experience with 12+ years of Project Management experience involving global delivery.
• PMP, ITIL and Agile Scrum Master Certified.
• Proven track record of successful delivery of complex development projects with high quality, on time and within budget.
• Experienced and proficient in setting up managed services engagements for various clients involving global delivery. This includes Transition Management, setting up ITIL processes and Service Delivery.
• Experienced in managing projects in various technologies like .NET, JAVA, SAP, JDE, Maximo, Mainframe, etc. with extensive hands - on experience on Mainframe Platform.
• Account/relationship management, business growth, coordination with various functional teams for timely & quality Delivery.
• Involved in pre-sales activities including RFI responses, RFP, Proposals and presentations.
• People management: Career planning, skill development, motivation, mentoring and rotation planning.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager

Responsibilities:

• Manage multiple projects within ITMP program. Some are complete rewrite projects with significant feature enhancements.
• Define and standardize processes for ITMP.
• Conduct planning sessions to finalize scope and plan for each project.
• Calculate budget requirement for offshore - onshore and hybrid models (vendor and client). Submit Budget and resource plan for approval.
• Prepare project plan with high level and low-level schedules, track mile stones and delivery status
• Project kick-off involving SME’s, BA’s, Architect, QA and development team.
• Coordinate with offshore and onshore teams for delivery of the project.
• Coordinate with QA team and SME’s for Testing (UAT) and production deployment.
• Rewrite projects are executed as development projects using Agile Scrum methodology.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Project risk and issue tracking.
• Project communications and status reporting including Monthly steering committee meetings.
• Budget tracking and reporting.
• Project scope management.

Confidential

Project Manager

Responsibilities:

• Responsible for multiple projects& Staff Aug engagements at MPC (outside of base support).
• Pricing and SOW preparation for all new engagements and change orders for renewals.
• Project plan preparation and tracking the project progress and budget.
• Stake Holder Management, Status reporting and Account mining.
• Resource planning, on-boarding of new resources.
• Invoicing.

Confidential, Houston, TX

Hyper Care Manager

Responsibilities:

• Hyper Care Manager: End-to-End delivery responsibility for Hyper Care Phase.
• Making sure smooth deployment of the new GROW application to all the stores (2000+ in number).
• Setting up the processes for handling end-user issues, incident management & change management.
• Stake Holder Management - IT, business, store users, etc.
• Handling all the issues during deployment and post deployment till the end of Hyper Care Phase.
• Coordination between IT project team and business to prioritize the issues, defects and changes.
• Making sure knowledge transition and proper hand over between project and support teams.

Confidential, San Ramon, CA

Project Manager

Responsibilities:

• Managing the end-to-end delivery of this critical development project following CPDEP methodology ( Confidential Project Development & Execution Process).
• Preparing project plan in MS Project.
• Coordination between development team, BA, and other stake holders for successful delivery of the project.
• Coordinating and securing approvals of the architecture review team.
• Tracking project progress and budget.
• Authored all the project management artifacts.
• Ensuring all the CPDEP deliverables are completed.
• Chairing phase gate review meetings and securing approval to move to next phase of CPDEP.
• Weekly and monthly governance meetings with IT manager and Business Sponsor.
• Handling customer issues and escalations.
• Ensuring coding standards are followed and code metrics are met.
• Risk and Issue management.
• Apart from this project, handled 3 other managed services engagements with global delivery model for Confidential .
• Involved in Proposal preparation and presentation.
• Responsible for SOW preparation, knowledge transition and providing SLA based support services.

Confidential

Service Delivery Manager

Responsibilities:

• Transition planning and execution: resource on-boarding, transition planning, process definition, metrics base-lining, control gates sign-off and moving into steady state.
• Involved in RFP responses and presentations for this managed services engagement.
• Implementing ITIL processes (incident management, service request management, problem management, change management, etc.) for the global delivery model involving 24 X 7 support.
• Shift planning and work distribution to global teams.
• Weekly review meetings with IT managers and Business.
• Monthly governance meetings to review the SLAs and KPIs.
• Handling customer issues and escalations.

Confidential

Project Manager

Responsibilities:

• Planning and delivery management for various testing projects in Pharmacy Benefits Management (PBM).
• Transition planning & management to ensure knowledge transition and smooth takeover of the business critical applications.
• Define & Implement Testing Center of Excellence (TCoE) processes.
• Handling customer issues and escalations.
• Scope, Risks and Issues management.
• Monthly review meetings with senior customer stakeholders.