SUMMARY

• IT Professional with 19+ years of success in Application development, Management, IT Service Management specialized in Incident/Problem/Change Management, Account management & Service delivery leading all phases of diverse IT projects
• Expansive background in working with Industry Leading clients in Automobile and Manufacturing industry
• Efficient at planning, defining and maintaining IT project plans, coordinating and overseeing functional projects and resources, implementation and managing software and hardware releases of new and existing IT services from conception to production and continuous improvement
• In - depth knowledge of best practices, Application development, Product Development & Support (DevOps), Service delivery and process support with detailed knowledge of traditional waterfall, Agile, Kanban - Service Management Methodologies and tools, backed by rich client communication, negotiation, vendor and resource management skills
• Played a key role in managing multiple projects, provided DevOps/Maintenance (ADM) solutions
• Effective interpersonal & business communication skills, focused towards meeting customer expectations and achieving customer satisfaction, highly focused & self-motivated in fast-paced, demanding environments
• Experience working in distributed teams and support different regions globally
• Plan, manage and grow projects aligning business goals with technology solutions to drive competitive advantage, customer appreciation and bottom-line gains
• Leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams
• Skilled in leading the onsite/offshore global teams and managing projects throughout the entire project development lifecycle according to schedule and budget
• Effective collaborator with the ability to secure, enhance and maintain strong relationships with customers, suppliers and other resources within the team
• Worked on process improvement and in the automation of the Build/Deployment system which has reduced the man hours drastically while compared to Manual Deployment
• Established the best practices with release and deployment management in a complex manufacturing environment which constitutes about 180 applications including both Mainframe and Java

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

• Developing and managing projects using DevOps and manage end to end delivery of project development from planning to implementation
• Facilitation of the product development process from inception to rollout, including development of product strategy, defining the product roadmap, bridging the gap between business, Manage the product Backlog, priorotize the needs, oversee he development stages and also anticipate the client needs and deliver accordingly
• Worked on Agile projects with Project Inception and iteration meetings, story sign-off and launch readiness
• Worked with customer in maintaining the product backlog and prioritize the requirements and sprint backlogs and map out project dependencies
• Interacting with project team daily by participating in the daily scrum meetings
• Ensure user stories are regularly refined, and clear acceptance criteria is documented
• Encourage a collaborative approach, and participation from all team members
• Proactively identify risks/impediments/blockers and work with stakeholders on resolutions
• Managing and tracking the project risks and issues. Devising mitigation strategies to address the project risks and thereby track the project progress against the baselined project plans
• Assists in establishing and improving project management methodologies, procedures and policies
• Manage dealer connect applications code migration from Serena to GitHub tools
• Experience in integrated Github platform with Dynatrace, Splunk and HP ALM
• Application performance is reviewed using Dynatrace and StormRunner Reports
• Reviewed the applications conversion from Java Struts -> Spring Framework
• Evaluate infrastructure requirements by reviewing SiteMinder questionnaire
• Review AppScan reports and proactively help the team for fixing security violations
• Ensuring technical compliance of externally hosted applications from DealerConnect and FieldConnect platform and contribute towards SSO implementation
• Helped in migration of applications from On-premises to CLOUD platform
• Involved in WAS server upgrade migration (WAS7.5 to WAS8.5)

Environment: UNIX, Windows, Java, J2EE, Oracle, Toad, SQL, MS Project, SonarQube, Serena Dimensions, MS Project Server, Jenkin, SharePoint, HP ALM, GitHub, Dynatrace, StormRunner

Confidential

Manager

Responsibilities:

• Responsible for Maintaining the release schedule for all core services (mainframe and java) and ensure alignment across key partners and vendors
• Manage risks and resolves issues that affect release scope, schedule and quality
• Communicate release details and schedules to the Business as required, all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Manage relationships and coordinate work between different teams at different locations
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Participate in CAB meetings to discuss release scope and/or roadblocks
• Communicate release details and schedules to the Business as required
• Track the implementation of the plan in Integration, QC and Production regions
• Follow-up, review and complete launch documentation
• Manage QC defects & Perform roll administration
• Direct the deployment coordinator of Mainframe and Java towards a successful implementation; freeze the final plan before the launch
• Negotiate with business on prioritization of changes
• Review the tickets for the priority and sequence and bundle them for the subsequent launches
• Dashboard/reports are generated out of ticketing system and provide them as an input into the customer meetings.
• Hosting the customer prioritization meeting, supported by the BAs, Java and Mainframe groups, and discuss with the business and stake holders on the most prioritized tickets and assign Release number to it based on Urgency/Priority matrix
• Take ownership for the Upcoming Release meetings with the project managers and leads
• Develop the implementation plan for each Release by getting input from the leads, PMs and Architects
• Implement the launch plan on the day of Releases
• Associate with cross functional IT project teams including QA, Development and PM’s as required to successfully launch any implementation to production in a timely manner

Environment: UNIX, Windows, Release Management, Project Management, PL/SQL, C, Java/J2EE, Unix Shell Scripting, MS Project, MS Share point, MS Project Server, SVN, HP ALM, UBuild, Accurev, Sitescope, HTEAM, BMC Remedy, Subversion

Confidential

Program Manager

Responsibilities:

• Responsible to work on high-level estimates with key stakeholders once a Global initiative is announced
• Work with the Business teams and Solution design teams on Business Case and secure funding Approval
• Review and approve Business Requirement Documents and vendor Statement of Work ensuring key milestones and SLA’s are agreed upon
• Detailed project planning - Waterfall & Agile
• Kick off the Project, establish Governance along with manage project spend
• Risk & Communication plan, Resource planning along with Project log & issue register
• Key milestone tracking and leadership reporting - Status reports rolled up to CIO’s origination
• ROI and Business case realization
• Effectively control & Direct project thru various phases from Design thru Implementation

Environment: UNIX, Windows, Project Management, PL/SQL, C, Java/J2EE, Unix Shell Scripting, MS Project, MS Share point, MS Project Server

Confidential, Detroit, Michigan

Build/Release Manager

Responsibilities:

• End to End project delivery by managing all the phases of the SDLC. Responsible for scope management, schedule management, cost management, change management and Quality management
• Creating and maintaining the project plan components
• Ensuring the requirements / acceptance criteria are well defined and understood by the project team members
• Estimating the project effort and project resource requirements. Developing and maintaining the cost estimate of the project
• Managing and tracking the project risks and issues. Devising Mitigation plan to address project risks. Escalating the project risks/issues to the leadership appropriately.
• Tracking the project progress against the base lined project plans. Taking appropriate action if there are any deviations
• Coaching and mentoring the project team members appropriately to achieve the project and career goals. Conducting performance reviews and provide feedback
• Interacting with project team on a daily basis to manage the work and resolving project issues if any
• Interact with the customer regularly during all phases of the project. Providing regular status reports on the project progress and highlight the project risks/issues if any.
• Ensuring quality compliance. Participating in Quality Audits and closing NC’s resulting out of quality audits. Ensuring the milestone deliverables are subject to toll gate reviews and approvals
• Working with PMO on the project processes improvements
• Ensuring the lessons learnt are captured and communicated to the PMO
• Managing the Implementation phase, Warranty Support phase and Transition to Sustain
• For Production Support Projects responsible for
• Managing the support projects that includes production support services and minor enhancement services following ITIL based processes. Responsible for incident management, problem management, change management and release management
• Transitioning the support services to offshore. Ensuring the KT activities are completed as per the schedule and production support readiness criteria are met
• Ensuring the incidents are resolved as per the SLAs. Providing Level 2 and Level 3 support and minor enhancements services as agreed in the contract
• Proactively identify and resolve issues
• Providing weekly and monthly IT reports to the customers
• Deploying the releases and sustaining the applications

Environment: UNIX, Windows, Skill/Tools used: Java, HP ALM, StarTeam, ClearCase, Project Management, MS Project, MS Share point, MS Project Server

Confidential

Build/Release Manager

Responsibilities:

• ITIL Process: Build/Release management/Change management/Incident Management
• Managing the offshore Deployment and the Release Team of strength 15
• Holds overall responsibility to plan, develop, coordinate and lead software release activities with application and support teams beginning with the Software Testing
• Prepare Release plan for all code deployment
• Conduct release kick-off meeting prior to new release cycle and weekly release status update meeting - ensure consistent communication to all stakeholders and senior management in a timely manner
• Accountable for the execution and improvement/optimization of the final platform wide release regression testing before production release
• Deployment Automation using Opsware
• Act as the gatekeeper for application and release requests, facilitating approvals by application and system stake holders to meet the project requirements and the companies change management policies
• Ensures the consistency of code levels in test environments and production environments.
• Track corrective actions of change related incidents back to the application or release requests for software releases.
• Communicate status reports for Software deployments from incremental builds to full application release
• Coordinate physical operation's tasks that are needed for project application release
• Work within a development framework that includes involvement with configuration management and test support
• Develop and manage the roll out schedules, implementation plans and activities/tasks for and across all functional groups involved in the release and work across functional groups involved in the release
• Work on the Deviations for the Deferred Defects and to the CR’s requested from the Development Team

Environment: UNIX, Windows, Java, HP ALM, StarTeam, ClearCase, Project Management, MS Project, MS Share point, MS Project Server