IT Project Manager Resume

SUMMARY

Project Manager with 5+ years of Waterfall and Agile experience in IT for telecommunications and utility industries with an MBA focused in project management.
Types of projects have included data migrations (CSG & ERICSON billing systems), Azure Cloud (Azure) implementation, software upgrades, Infrastructure, IVR, and physical security.

TECHNICAL SKILLS

SharePoint, Confluence (Atlassian), ServiceNow, DevOps, Microsoft Office, and Tableau
Project scheduling
Project budget
Strategic planning
Process implementation
Change management (ITIL)

PROFESSIONAL EXPERIENCE

Confidential

IT Project Manager

Responsibilities:

Projects: Data Center Upgrade, LAN Reliability, Next Generation Networks, and Wireless & Remote Access (proof of concept).
Program coordinator for LAN Reliability Program (5 projects).
Consultant on PMO level initiatives for process improvement (financial/procurement tracking and ServiceNow).
Developed project and program/portfolio financial tracking template and provided training for the ITPMO for 90+ project managers and coordinators to create consistency and increased the accuracy of short - term and long-term forecasts and actuals.
Create and maintain project schedules.
Monitor project team tasks.
Facilitate status meetings and breakout sessions as needed.
Develop and maintain resource plans based on project needs and schedule.
Track project budget, expenses, purchase requests/orders, and contracts. Developed short-term and long-term forecasts based on project needs.
Project budgets ranged from $100k - $6MM.
Program Budget of $18MM.
Prepare Project Change Requests as needed.
Prepare project status reports, meeting minutes, and other documentation as needed and distribute to the project stakeholders
Prepare and facilitate the creation of stage gate documentation, such as the project charter, schedule, financial forecasts, lessons learned, etc.
Document and track resolutions of project issues and risks.
Coach and train colleagues on client ITPMO processes and project execution.
Designated SME for financial related processes and project/program/portfolio financial tracking.

Confidential

IT Project/Program Coordinator

Responsibilities:

Physical Security, LAN Reliability, Internet Edge, Next Generation Networks (proof of concept), and Cloud Foundations - Azure (Agile).
Program coordinator for LAN Reliability Program (4 projects).
Maintained the project schedule and sprint tasks.
Monitor project team tasks and any potential delays.
Facilitated status meetings, daily standups, and breakout sessions as needed.
Developed and maintained resource plans based on project needs and schedule.
Tracked project budget, expenses, purchase requests/orders, and contracts. Developed short-term and long-term forecasts based on project needs.
Project budgets ranged from $100k - $4MM.
Program Budget of $13MM.
Prepared Project Change Requests as needed.
Prepared project status reports, meeting minutes, and other documentation as needed and distributed to the project stakeholders.
Prepared and facilitated the creation of stage gate documentation, such as the project charter, schedule, financial forecasts, lessons learned, etc.
Documented and tracked resolutions of project issues and risks.
Coached and trained colleagues on client ITPMO processes and project execution.

Confidential

IT Project Manager

Responsibilities:

Managed project roadmap the supported the CSG billing system (45 large/medium/small projects completed successfully), which included but not limited to:
Billing integration (six), smart home (new line of business), IVR, speed upgrades, and stored payment instruments.
Facilitated daily stand ups, project status meetings, and 360 monthly meetings with 10 departments to improve communication and quality.
Implemented and managed:
Change Management process (75 - 100 changes per month).
Release Management process (quarterly product enhancements).
Internal communication process (outages, maintenance, releases, and blackouts).
SharePoint and Confluence sites for project management/departments.
Managed revenue and quality assurance initiatives (est. $3.5MM annual revenue saved).
Tracked and reported:
Project capital budget: $820,000.
Department’s efficiency improvements, outages, KPIs, etc.