Project Coordinator Resume Profile

EMPLOYMENT HISTORY

Senior Project Coordinator Contractor

Confidential

Assisted program and project managers in the development of project plans and fiscal year budgeting in excess 35MM, to include identifying costs associated with internal resources, vendors and hardware procurement. Maintain program documentation in Lotus Notes databases and Microsoft SharePoint libraries. Facilitate meetings and schedule conference calls with resources throughout various global offices and vendors to discuss project initiatives and to identify and evaluate software solutions. Worked with vendor to review and approve invoices, communicate program goals and determine individual staff contributions towards each project initiative.

Senior Project Lead Contractor

Confidential

Clients Included: Experian MTV Networks Viacom Random House, Inc. Avon, Inc. Hewlett-Packard for Ericsson / Nortel Merrill Lynch / Bank of America Morgan Stanley / Smith Barney UBS Financial CVS Pharmacy
As a representative of Dell and Hewlett-Packard professional services at several of their high profile clients, I augmented and supported the on-site technical staff in the support and administration of technology resources deployed throughout the organization. Responded to on-line help desk databases, to include BMC, Remedy and ServiceNow and maintained assigned tickets, escalating those which required additional or different attention in a timely manner. Supported clients A/V and video conferencing resources to include Cisco Telepresence, Polycom and Crestron hardware and interfaces. Scheduled, organized, and performed software and hardware installations, configurations and upgrade, to include desktop/laptop hardware migrations to Windows 7, peripherals and network infrastructure components. Delivered software installations, upgrades and patches via Microsoft SCCM. Ensured sensitive encrypted data was not damaged or destroyed while maintaining regulatory compliance, and legacy hardware would be wiped of their data to corporate and/or DoD 5220.22-M data sanitization methods. Lead, trained and supported technical staff in upgrade and maintenance procedures. Monitored progress, communicated goals and developed reports on project metrics.

Senior Project Coordinator Contractor

Confidential

Worked with project manager to identify and implement efficiencies throughout the life of the global Windows 7 migration project. Migration project consisted of approximately 6,500 desktop and laptops across 13 international and 20 domestic branch locations. Derived and reported upon desktop hardware statistics using SCCM, LANDesk and PowerShell scripts. Participated in stakeholder meetings with global project staff to identify project risks, issues and decisions across the enterprise. Contributed to and maintained project documentation stored in SharePoint libraries. Maintained hardware/software inventory databases and developed reports for stakeholder insight into progress of current initiatives and for maintaining accurate inventory moving forward.

Senior Technology Specialist

Confidential

Answer and respond to a variety of technology support requests to include desk side, phone, and remote support. Remote support entailed using a variety of software solutions to access hardware or, in certain situations, to travel to the site in order to diagnose and repair issues on-site. Administered Active Directory, Blackberry Enterprise servers, WAN, Microsoft Exchange, Citrix servers and Sunbelt email archive solutions. Researched, tested, deployed and monitored network communications hardware and software for complex deployments to construction sites requiring unique solutions. Maintained access controls to Timberline construction management software database.

Senior Information Systems Administrator

Confidential

Administered Active Directory and Blackberry enterprise network for several hundred on-site and remote access staff and supported voice and data communications needs, including VPN access, for international travels. Developed new systems for semi-annual on-site and remote consigned inventory process which required 30 less time to accomplish. Maintained CCTV and AMAG access control software for physical security of facility. Supported server and desktop hardware and software upgrades, antivirus server and wireless network.

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