SUMMARY:

• IT Support | Natural Leadership | Operations Management
• Strong and Dynamic IT Manager with extensive experience including 25+ years’ experience in multiple IT environments including telecom, law, and education.
• Ensure solid project management, application development, change management, and beta testing to better maximize production and streamline core operations.
• Consummate professional, and transformational leader, with solid business acumen, skilled interpersonal skills, and solid problem - solving.
• Innate ability to drive high-functioning teams in fast-paced and complex situations.
• Effective and proven track record of critical thinking, process improvement, and efficiencies.

EXPERTISE AREA:

Change Management | Collaborative Team Building | Technical Problems | Service Level Agreements| Creative & Innovative | Staff Training | Thought Leader | Process Improvement | Multi-Tasking| Project Management |Strategic Vision |Critical Thinking | Analytical Skills| IT Support | Upgrades| Organizational Effectiveness| Technical Resolution

TECHNICAL SKILLS:

Operating systems: Microsoft 3.1/9x/NT/2K/XP/Vista/7/8/10. Microsoft Server NT/2K/2003/SBS/2008r2/2012,2016 Unix/Linux, Mac OS9-X/ Mac OS Server, Novell, Cisco console, Cisco PDMHardware: Dell, HP, IBM, Toshiba, Intel systems and servers. Cisco devices, NetScreen, Blade technologies, SAN devices (NETAPP, EMC, SUN), VOIP systems, PBX, Switches, routers, wiring, firewall apps and systems, network printers, scanners, plotters and peripherals.

Core Technologies: Active Directory, GPO, DFS, DHCP, DNS, TCP/IP, IPX, IPsec ATM, Frame, MPLS, PPOPE, SMTP, VPN Encryptions, SSID Encryptions, VOIP, T1-OC3/DSL/Cable/Fiber, Clustering.

Backend Software: Exchange 2000/2003/2007/2010/2013 , 0365, Lotus Notes, SQL Server, SourceSafe, SharePoint, Symantec Antivirus/Backup Exec, Citrix, Blackberry Enterprise, Red gate, MicroStrategy, Tivoli, RightFax, ACT SAP, Peoplesoft, Oracle, Netapp, Netbackup, Shavlik, Nesus, WSUS, WDS, VMware, Hyper-V vSphere.

Software: MS office suites, Lotus Notes, Help Desk applications, Accounting applications, CAD applications, CRM’s, Print management Apps, Audit apps.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco

Technical Project Manager

Responsibilities:

• Implemented and designed strategic IT and security infrastructure buildouts of 21 Corp/retail/depot sites.
• Deployed OKTA, Crowdstrike, Umbrella and Mimecast for 300+ corporate accounts.
• Managed Vendor, Consultant, Telco, Internet, VOIP, Mobile and SaaS contracts.
• Delegated project and day to day support/production assignments with internal IT dept, and outside consultants.
• Provided support for executive IT and security needs.
• Deployed and managed contractor video surveillance installs.
• Architected Internal IT guidelines for users, systems procurement, and SaaS

Confidential, San Francisco

Technical Project Manager / Sr Engineer / IT Architect

Responsibilities:

• Lone consultant brought in to bring Confidential ’s infrastructure environment back online to migrate standalone Exchange, AD environment to 0365 and Dropbox.
• Resurrected and reengineered VMware, Active directory, Cisco and Exchange from a 4 months shutdown.
• Built out 8 database servers to manage a SkySync migration to Dropbox. Managed internal data migration of 30 TB to the cloud.
• Implemented Exchange Hybrid environment to migrate 1700 mailboxes to the cloud.
• Completed project within 280 hours, of an estimated 400 hour project.

Confidential, San Francisco, CA

Senior IT Consultant / Team Leader

Responsibilities:

• Oversaw management and implementation of O365, Gmail Exchanges migrations, and day-to-day operations.
• Drive active directory architecture, GPO policy management, and data management migrations with minimal disruption.
• Deploy VMWare, Hyper Deployments, configurations, and P2V migrations to better streamline operations.
• Effectively recruit and hire support specialists and personnel.
• Ensure successful wireless architecture recommendations and solution implementation.
• Managed a staff of Systems Engineers including delegating workload and scheduling for support projects.

Confidential, Oakland, CA

Senior Systems Engineer

Responsibilities:

• Drove solid support on the Cities 0365 migration of a 3300-user environment.
• Ensured solid routine operations, day-to-day migration, and backend support.
• Oversaw the creation of technical documentation for 0365, E-discovery, and training documentation for help desk personnel.

Confidential, San Francisco, CA

Team Leader / Senior Engineer

Responsibilities:

• Managed a team of 30+ engineers including delegating workload and scheduling for a domain project of 2000 users.
• Prepared migrations and collaborated with fellow engineers to manage system rollouts.
• Worked directly with technical writers to cement realistic deployment methods.

Confidential, San Francisco, CA

Team Leader / Senior Engineer

Responsibilities:

• Oversaw a team of 25+ technicians to drive a successful desktop deployment project at multiple sites.
• Collaborated with vendors and clients to manage system deployments.
• Successfully provided world class service ensuring solid 2 nd level support for a variety of technical issues.

Confidential, San Francisco, CA

IT Consultant

Responsibilities:

• Successfully implemented projects and support procedures for multiple high-profile clients within the San Francisco Bay Area.
• Implemented 0360, Gmail, and Exchange 2003, 2007, 2010, and 2013 with minimal disruption.
• Oversaw active directory architecture, GPO policy management, and day to day support.
• Ensured enterprise Nas/San recommendations for procurement and implementations.
• Drove all data architecture, network security, and system audits to better streamline operations.
• Managed multiple projects including delivering milestones, project rollouts, and installations including oversight of a team of 20+.

Confidential, Washington, DC

Senior Windows Engineer / Team Lead

Responsibilities:

• Led the testing, documentation, and deployment of a new Exchange 2007 cluster environment.
• Trained and mentored Mid and Junior engineers with support for backend enterprise for a 1700 user environment.
• Effectively administered infrastructure environment with numerous applications including Active Directory, VPN, Blackberry Server, Symantec, and Shavlik technologies.

Confidential, Alexandria, VA

Senior Systems Engineer / IT Administrator

Responsibilities:

• Oversaw all comprehensive IT applications including 150 servers and 3500 systems.
• Supported a varied system infrastructure containing Active Directory, Exchange, VPN, and COMM Vault.
• Ensured solid 2 nd and 3 rd level support for multiple proprietary applications.
• Effectively utilized analytical skills to troubleshoot issues and concerns with regard to proprietary application issues.
• Provided world class client and customer service with regard to procurement processes.
• Served as primary liaison for all technology including hardware, software, ad VOIP systems.
• Designed and implemented Fiber/CAT5e cabling projects for a 50K sq. ft. warehouse.