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Technical Project Manager/scrum Master Resume

SUMMARY:

  • Having an overall 19+ years of experience (11 years US Experience) in IT Industry worked in different roles like Developer, Architect (.Net), Project Lead, Business Analyst, Project Manager, Deliver Manager, Scrum Master.
  • Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development, Testing and deployment.
  • Very good understanding of both project and product development life cycle.
  • Having thorough understanding of Agile and Scrum models.
  • Have effectively worked as a Scrum Master (SAFE Scrum Certified) with the management of both onshore and offshore teams.
  • Having expert knowledge on Scrum and Kanban agile practices.
  • Acted as liaison between management and development team for Requirements and QA.
  • Have rich experience in translating Business requirements to understandable IT systems requirements
  • Experienced as a Business Analyst in gathering the requirements and preparing the requirements documents.
  • Very good experience in preparing the functional specification documentation and technical documentation.
  • Experience in UML Designing (use case diagrams, sequence diagrams and activity diagrams).
  • Expert knowledge and extensive experience in designing, developing and fine - tuning SQL Queries, writing stored procedures, functions etc. in the back in both SQL Server and Oracle back ends.
  • Excellent Knowledge with Star Schema and Snowflake Schema Data Models
  • Expert Level Skills in C#, VB.NET, Visual Basic, Classic ASP, ASP.NET, MVC, Web API, Microsoft Content Management Server 2002.
  • Worked in various SDLC life cycles Waterfall, RUP, Agile models Scrum
  • Involved in designing User Interface using HTML, CSS, Java script, VB Script, Jscript, Bootstrap.
  • Worked extensively on XML Technologies.
  • Worked extensively on ADO, ADO.NET and Entity Framework technologies.
  • Good hands on experience working on Web/Application servers like IIS.
  • Worked on various IDE’s and SCM tools like Visual Studio, VSS and TFS.
  • Good knowledge & experience on WCF.
  • Good knowledge & experience in developing the web applications using AJAX.
  • Having hands on experience working with SQL Server 2000 DTS Packages.
  • Went through the training on SEI-CMM level 5 and ISO quality standards
  • Possess excellent analytical, communication, interpersonal skills and performed all the duties with great enthusiasm and have contributed for many improvements and automations in the organizations I worked.

TECHNICAL SKILLS:

C, C++, C#, Oracle, SQL Server, UNIX, Windows (3.x, 95, NT, 2000, XP, 7, 8.1), ALM, HP QC, Visual Studio 6, JavaScript, JQuery, Angular JS, Oracle 7.3, 8, 9i, 10g, 11g, PL/SQL, SQL Server 6.5,7.0,2000,2005,2008,2914, 2017 SQL, Transact-SQL (T-SQL), SSIS, SSRS, Unix, MS Access, Developer/2000, Oracle Forms 4.5,6i, 10g(web), Visual Basic 5.0,6.0, ASP.NET, Oracle Reports 2.5,6i, Crystal Reports, Oracle Discoverer, TOAD, Excel, VBA Access, SQL*Loader, XML, ASP, HTML, XHTML, VBScript, JavaScript and CSS, Microsoft Visual InterDev, Dream weaver MX, Microsoft Visual Studio, Microsoft Internet Information Server (IIS), Microsoft Content Management Server, DTS Packages, FTP, FoxPro, Cute FTP, MS Office Word, Excel, PowerPoint, Github, JIRA, Confluence, Dynatrace, Clarity, Blowfish MVC 5, Azure cloud computing, Hadoop, Spark, YARN, Pig, Hive, Cloudera, HUE, SQOOP, Tableau Desktop 2018.1, 10x, Tableau Server, Knowledge on Python.

Domain and Functional Skills: Banking and Finance, Funds Transfer/Payment Systems Health Care/ Client, Customer, Coverage, Benefits, Provider, Retail Market, BPO, ITIL

PROFESSIONAL EXPERIENCE:

Confidential, Michigan

Technical Project Manager/Scrum Master

Responsibilities:

  • Guided the team with the technical issues and helping the team with the designing the applications and back end.
  • Coordinated with the product owner and business in preparing and prioritizing the Product backlog.
  • Worked closely with the team members and the stakeholders to make sure the process is flowing smoothly with no impediments.
  • Have facilitated daily scrum meetings with the team.
  • Created the JIRA tasks for the user stories.
  • Coordinated with the release teams to make sure the release is going in time with no issues.
  • Conducted Demo meetings with the product owner and required stakeholders for the completed user stories.
  • Provided the updates to all the stakeholders about the production releases and postproduction tasks on time.
  • Provided the required metrics to the product owner and other stake holders.
  • Schedule and lead weekly status calls with the leadership and stakeholders.

Confidential, Chicago

Delivery Lead/Scrum Master

Responsibilities:

  • Have facilitated daily scrum meetings with the team.
  • Coordinated with the product owner and business in preparing and prioritizing the Product backlog.
  • Worked closely with the team members and the stakeholders to make sure the process is flowing smoothly with no impediments.
  • Collaborated with the other scrum masters to avoid the dependencies between the teams.
  • Created the JIRA tasks and sub tasks for the team for all the new epics.
  • Coordinated with the release teams to make sure the release is going in time with no issues.
  • Conducted Demo meetings with the product owner and required stakeholders for the completed user stories.
  • Provided the updates to all the stakeholders about the production releases and postproduction tasks on time.
  • Provided the metrics like weekly status updates to the client.
  • Responsible for onboarding and off boarding the resources, approval of team timesheets.
  • Responsible for the project governance in providing the resource count, resource performance metrics, PKE resolution metrics to the leadership on a weekly and monthly basis.

Confidential, Chicago

Program Delivery Lead/Scrum Master

Responsibilities:

  • Responsible for overall project initial setup and the demand management for all 11 Confidential ’s.
  • Worked as a single point of contact for all access related issues for 11 Confidential during transition phase of the project.
  • Worked as a liaison between the client and the Confidential leadership team for above mentioned access related issues by conducting daily meeting to resolve the issues and updating the leadership team.
  • Developed the communication teasers for all 11 Confidential with various process related points (like Incident management, Change management, Problem management, Release management etc.) by institutionalizing the resources of different Confidential ’s about various process around AMS2.0.
  • Made sure that laid out process and procedures have been implemented, understood, and followed by the team by sending out the communication teasers and conducting the weekly meetings with the team.
  • As part of FMO (Factory Management Office) team, responsible to manage the demands (Minor and major enhancements) for all 11 Confidential ’s.
  • Produced daily, Monthly and quarterly reports required for client and Confidential leadership to provide the status of the demands and their SLAs.
  • Have facilitated daily scrum meetings with the team.
  • Coordinated with the product owner and business in preparing and prioritizing the Product backlog for the enhancements.
  • Conducted the sprint planning sessions to build and prioritize the sprint backlog.
  • Worked closely with the team members and the stakeholders to make sure the process is flowing smoothly with no impediments.
  • Collaborated with the other scrum masters to avoid the dependencies between the teams.
  • Created the JIRA tasks and sub tasks for the team.
  • Coordinated with the release teams to make sure the release is going in time with no issues.
  • Conducted Demo meetings with the product owner and required stakeholders for the completed user stories.
  • Provided the updates to all the stakeholders about the production releases and postproduction tasks on time.
  • Provided the metrics like weekly status updates to the client.
  • Conducted meeting with different Confidential SDM’s to work on the issues related to demands (Enhancements) completion in time and missing SLAs and provided them the improvement strategies to meet the SLA percentage.
  • Worked with different stakeholders working from 11 different global locations (France, Germany, Brazil, Argentina, Italy, Singapore, Mexico, China, Japan, United States and Canada).

Confidential, Chicago

Retail Portfolio Manager

Responsibilities:

  • Conducted project kick off meetings between AMS and client leadership teams in setting up all the required infrastructure, access requirements to the team and recruiting the team members for the project.
  • Conducted Service introduction meetings to work with the client product owners (Application Directors) during service in take for new applications into the AMS list which includes providing the estimates and cost estimates for supporting the application to product owners and recruiting new resources to support the newly added applications, communicating with all the stake holders about the service introduction which includes product owners, portfolio managers, AMS leadership, SME’s etc.
  • Lead the strategy, development, and operations for an entire team.
  • Ensured that client is meeting the contractual guidelines through measurement of key KPIs and is not delivering services outside the scope of the contractual guidelines.
  • Took the responsibility of the overall quality of services provided.
  • Supported all efforts to simplify and enhance the customer experience
  • Established, tracked, analyzed, and reported metrics aligned with Client Success goals for client satisfaction and retention.
  • Partnered with the product owners and business on bundle escalations to drive resolution
  • Driven technical staff to monitor and resolve customer issues and accomplish objectives by being a role model
  • Guided staff to be self-motivated with the ambition to problem-solve, learn, and create their own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment
  • Coached and mentored teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture
  • Resolved all scheduled maintenance or major outage issues escalated from direct reports
  • Driven continuous improvement through hands on leadership with extensive technical and management background
  • Reviewed, enhanced, and established standard operating procedures to improve incident management, change management, and release management
  • Provided thought leadership and problem-solving input for customers and driving cross-functional relations with all major departments.
  • Coordinated with the team and the SME’s in planning and conducting the knowledge transition sessions for AMS team before the application go to steady state.
  • Driven technical staff to monitor and resolve customer issues and accomplish objectives. Both on shore and offshore staff were around 42 altogether.
  • Maintained 48 different applications (went up to 64 applications) developed using various technologies like ASP.NET, JAVA, COBOL, IBM COGNOS, Unix etc. related to Windows and Mainframe platforms.
  • Maintained various artifacts required to manage the applications like Incident tracker, Service improvement tracker, Change order’s tracker, debt analysis tracker, job abends tracker, defect tracker, release transparency dashboards, service level and operational reports etc.
  • Created and walked through the weekly and monthly reports with the product owners and the client leadership on a weekly and monthly basis which include status for all the applications as required.
  • Acted as an escalation point of contact for all major issues by staying on top of all event, incident, and requests/change management by timely and accurately notifying the issues to the business and that all outages are being escalated accordingly.
  • Made sure that all the process and procedures have been implemented, understood, and followed by the team and all the Root Cause Analysis (RCAs) are completed accurately and timely, with the ability to present to executive leadership.
  • Lead the technical bridges when there is a P1 or P2 incident comes up for an application or set of applications and guide the teams until the issue is resolved.
  • Conducted a one on one monthly meeting with the product owners to get a feedback from the customer on overall performance of the team member’s improvement suggestions on application maintenance.
  • Participated in the production reliability meetings to provide the issue statuses to the client leadership if there are any issues related to Retail business.
  • Conducted monthly meetings with the team to run through the service improvement ideas and provide a monthly report to the client on the continues improvements and automations.
  • Helped in recruitment activities either by directly interviewing the candidate or arrange team to interview the candidates and coordinate with the HR till the resource is on boarded.
  • Maintained the On-Call database for the entire Retail applications to manage the On-Call support during weekends or during technical bridges.
  • Conducted weekly and fortnight meetings with both onshore and offshore teams for generating continuous improvements ideas for retail applications.
  • Coordinate with the team in their daily activities to make sure the applications are running smoothly with no impact to the business. If required, worked with individual team members to get a deeper understanding of the issue and assist and guide the team in providing the solution to the client.
  • Managed teams bug fix details, work items and other project related details using Clarity.
  • Worked with leadership team on various SLA metric analysis documents (Ticket analysis, defect analysis, Change order analysis etc.) and helped them deliver the document to the client in time.

Confidential, Denver

Program Delivery Manager

Responsibilities:

  • Responsible for managing part of the Confidential program with two projects out of total 4 projects as part of this program.
  • Responsible for recruiting the project team with the required skill sets.
  • Have developed project plan, and a detailed work break down structure.
  • Have developed the detailed schedule and quality standards for the project.
  • Developed a risk register for the project by identifying the possible risks and issues.
  • Conducted a one to one meeting with the client directors to discuss on the performance of the team and the project milestones and pit falls.
  • Conducted weekly and fortnight meetings with both onshore and offshore teams for generating continuous improvements ideas for faster delivery of the project.
  • Provided the weekly and monthly reports about the application impediments and the resolution steps to the leadership team.
  • Coordinated with the release team during the release cycles
  • Coordinate with the team in their daily activities to make sure the applications are running smoothly with no impact to the business.
  • Maintained various project artifacts like weekly reports, activity charts, compliance decks etc.
  • Responsible for resource timesheet approvals and team monthly billing.

Confidential, Denver

Program Delivery Manager

Responsibilities:

  • Developed the overall program road map and program planning.
  • Responsible for recruiting the project team with the required skill sets.
  • Have developed project plan, and a detailed work break down structure.
  • Have developed the detailed schedule and quality standards for the project.
  • Developed a risk register for the project by identifying the possible risks and issues.
  • Conducted a one to one meeting with the client directors to discuss on the performance of the team and the project milestones and pit falls.
  • Conducted weekly and fortnight meetings with both onshore and offshore teams for generating continuous improvements ideas for faster delivery of the project.
  • Provided the weekly and monthly reports about the application impediments and the resolution steps to the leadership team.
  • Coordinated with the release team during the release cycles
  • Coordinate with the team in their daily activities to make sure the applications are running smoothly with no impact to the business.
  • Developed various project artifacts like weekly reports, monthly reports, project plans etc.
  • Responsible for resources timesheet approvals and team monthly billing from Confidential and client end.

Confidential, Denver

Program Delivery Manager

Responsibilities:

  • Responsible for recruiting the project team with the required skill sets.
  • Have developed project plan, and a detailed work break down structure.
  • Have developed the detailed schedule and quality standards for the project.
  • Developed a risk register for the project by identifying the possible risks and issues.
  • Conducted a one to one meeting with the client directors to discuss on the performance of the team and the project milestones and pit falls.
  • Conducted weekly and fortnight meetings with both onshore and offshore teams for generating continuous improvements ideas for faster delivery of the project.
  • Provided the weekly and monthly reports about the application impediments and the resolution steps to the leadership team.
  • Coordinated with the release team during the release cycles
  • Coordinate with the team in their daily activities to make sure the applications are running smoothly with no impact to the business.
  • Maintained various project artifacts like weekly reports, activity charts, compliance decks etc.
  • Responsible for resource timesheet approvals and team monthly billing.

Confidential, Denver

Business Analyst

Responsibilities:

  • Conducted the meetings with business to understand the security process for the tool.
  • Conducted the business meetings to understand the Framework and configurability for the tool.
  • Conducted the business meetings to understand the Utilities required for the tool.
  • Prepared the requirements document for Security process.
  • Prepared the requirements document for too Utilities.
  • Prepared the mapping documents for framework and configurability for the tool.
  • Caliber was used to capture the requirements and the use cases.
  • MS Visio was used to develop the use cases and the flow diagrams
  • Prepared the approach document, which explains the initial process flow.
  • Prepared the requirements document for SANP upgrade process.
  • Prepared requirements document for broadcasting functionality.
  • Prepared the comparison document for highlighting the strengths and weaknesses of Broadcasting functionality.
  • Prepared the Analysis document for SANP Upgrade, Broadcasting.
  • Prepared the use cases for Broadcasting as part of the analysis.
  • Prepared data analysis spread sheets for SANP data that is being broadcasted.
  • Analyzed the Trizetto XML WSDL document and prepared the WSDL analysis document.
  • Prepared the WSDL data analysis document which is a comparison for 4010, 5010 fields with the Trizetto’s WSDL fields.
  • Prepared the mapping documents for Autosync analysis.
  • Caliber was used to capture the requirements and the use cases.
  • MS Visio was used to develop the use cases and the flow diagrams.

Confidential, Denver

Architect

Responsibilities:

  • Created the Architecture diagrams for the applications migrating in various bundles as part of the architect’s team member using MS VISIO.
  • Created the security design documents for the applications moving in various bundles, which involves creating security diagrams, data classification documents etc as part of Confidential Information protection (CIP) team using MS VISIO.
  • Involved in reviewing the security documents for all the applications migrating through various bundles.
  • Prepared the analysis document for PBM, OSCOP, LCI, Aggregate Calculator and MARS applications.
  • Prepared the requirements documents like hardware requirements, software requirements, network requirements etc for all the 5 applications.
  • Prepared the Test plans for all the 5 applications.
  • Prepared the RUN books for the web applications.
  • Prepared the test cases for 5 applications using Mercury Quality Centre tool.
  • Prepared the Implementation plans for all the 5 applications.
  • Made all the code changes for all the 5 applications as required for the application migration using Visual Studio 2003, SQL Server Client Tools and TOAD.
  • Prepared the deployment packages to migrate the applications.
  • Code changes for all the DTS Packages and Stored procedures as required for the application migration for all the 5 applications.
  • Used the Blowfish Encryption tool to encrypt and Decrypt the data.
  • Created the “.bat” files for TWS (Tivoli Workload Scheduler) for scheduling jobs to run the DTS packages in place of SQL Agent.
  • Involved in various activities like submitting the firewall requests, AD groups creation for all the applications etc.
  • Prepared design documents for all the following new releases
  • Redesigned the security diagrams for the past releases.
  • Release 8.2, Release 8.3 Release 9.0, Release 9.2, Release 10.0, Release 11.0
  • Coded the requirements for all the above releases using C# .Net within Visual Studio 2006 initially and then later migrated to Visual Studio 2008.
  • Used Team Foundation Server for Source control and for deploying the application.
  • Unit testing the coded modules for each release.
  • Building the SQL Queries wherever it is required for all the releases worked on.
  • Built Address label reports using Crystal Reports for release 9.0.

Confidential

Database Engineer

Responsibilities:

  • Interact with the participants and project manager to discuss about the application enhancements.
  • Worked on new enhancements and existing bugs of Confidential application.
  • Created the documentation for some of the modules of the application.
  • Created the SQL queries for application reports.
  • Created stored procedures required for the application using SQL Server 2005.
  • ADO.NET was used to connect to the database to display and modify the data.
  • Worked on Data Access layer using ADO.NET to communicate with the SQL Server 2005 Database by using Application Blocks

Confidential

Lead Developer

Responsibilities:

  • Interacting with the client for project discussions and requirement analysis and review the enhancements in requirement specifications.
  • Used Visual Source Safe for source control, review and modification of the code.
  • Developed Web User Interface using HTML, CSS, Java script and Adobe Photoshop and Adobe Image Ready.
  • ADO.NET was used to connect to the database to display and modify the data.
  • Created middle tier components for all database and mailing activities using C#.
  • Created the required database for the application using SQL Server 2005.
  • Design views, stored procedures, and indexes to enhance optimization of the performance of the database server in T-SQL(SQL Server 2005).
  • Designed the images required for the Web User Interface application using Adobe Image Ready.
  • Java script is used for client side validations and client side functionalities.
  • Created User Controls for online exam modules using ASP.NET and C#.
  • Tested the modules at various stages of the application.
  • Worked with the other developers, at different stages of the Software Development Life Cycle to explain the requirements and to help resolve the issues.
  • Worked on Data Access layer using ADO.NET to communicate with the SQL Server 2005 Database by using Application Blocks.
  • Responsible for developing the technical documentation for the project.

Confidential

Lead Developer

Responsibilities:

  • Interacting with the end client and gathering the specifications.
  • Built the user interface using HTML, CSS, Adobe Photoshop and Image Ready.
  • Created java script functions for client validations and client side functionalities.
  • Installation and configuration of MCMS 2002 on Visual Studio 2005.
  • Created MCMS templates for various master layouts.
  • Created the channels and workflow for the project.
  • Used HTML Placeholder controls, Image Place Holder Controls to build the page content.
  • Binding the project with Visual Source Safe 2005 Source control.
  • Creating web pages required for the web site using HTML and CSS.
  • Created User Controls and custom properties to use them in the templates.
  • Developed the required database tables, indexes, relations ships between the tables for the application using SQL Server 2005.
  • Created the stored procedures required for the application.
  • Developed the middle tier components to manipulate the data using ADO.NET and sending mails to the users.
  • Worked on Data Access layer using ADO.NET to communicate with the SQL Server 2005 Database by using Application Blocks.
  • Developed the documentation for the project.
  • Responsible for deploying the application to production server by creating MSI files and SDO files.

Confidential

Technical Project Implementation Specialist

Responsibilities:

  • Interacting with the client and users to gather requirements.
  • Handled 8 member team working with this project.
  • Created the UML diagrams for the Accessory system using UML use case diagrams, Class diagrams, sequence diagrams and activity diagrams.
  • Worked on Seminars module and Accessory Module
  • Developed new web pages required for the application using AJAX.
  • Implemented AJAX toolkit and used the extender controls.
  • Created database tables, indexes and relations between the tables using SQL Server 2005.
  • Created stored procedures necessary for the application using SQL Server 2005.
  • Developed the presentations for product demos using Microsoft Power Point.
  • Implemented the Cyber source gateway for online payment using Simple Order API with C#.
  • Created code to pull the XML Feed from FTP Server.
  • XPath is used to pull the data from the XML Files.
  • Implemented Secure Socket Layer(SSL) in the Web Application to enable secure access to sensitive data over the web.
  • Responsible for publishing and deployment of the application to the production server.

Confidential, Atlanta

Onsite Coordinator

Responsibilities:

  • Responsible for Coordinating with the client for enhancements and development activities.
  • Responsible for Managing the offshore team for development and maintenance activities of the project.
  • Managed the onsite activities like timesheet maintenance, handling new recruitments etc.
  • Developing new front end web pages required for the application using HTML and CSS.
  • Worked on new enhancements like developing new web pages, writing stored procedures for the existing application.
  • Created the web services, which pulls the data from the data source and helps in generating the reports.
  • Conducted the Project meetings for project discussions with the key stakeholders.
  • Developed the presentations for product demos using Microsoft Power Point.
  • Developed the schema objects tables, indexes required for the application using SQL server 2000.
  • Developed the stored procedures, SQL Queries using SQL.
  • Made necessary changes in the DTS Packages for enhancements in the back end.
  • VB script monitoring jobs to monitor the DTS Packages, scripts to transfer the files.
  • Developed the web application using Ajax.
  • Played the roles of Onsite Coordinator and a project lead.

Confidential

Project Lead and Onsite Coordinator

Responsibilities:

  • Worked closely with Onsite and offshore team in day to day activities.
  • Interacted with the client to discuss about the project requirements.
  • Developed new web pages required for the application using C# and ASP.NET.
  • Made changes in the database stored procedures as and when required by the application.
  • Conducted the Project meetings for project discussions and actively participated in the meetings.
  • Maintained the administrative tasks related to the application.
  • Developed Black rock information web site for Black rock using C# and ASP.NET.
  • Developed the database tables, indexes required for the application using SQL Server 2005.
  • Created the stored procedures required for the web site.
  • Worked on Data Access layer using ADO.NET to communicate with SQL Server 2005.
  • Created middle tier components required to interact with the database and send the mails.
  • Pulled the data from XML Files using XML DOM.
  • Used TOAD to access the oracle database.
  • Developed the black rock site using Ajax model using Ajax Controls.
  • Binding the project with Visual Source Safe 2005 Source control.

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