SUMMARY:

Senior IT Project Manager/ Product Owner with a history of successful leadership of complex high - profile enterprise-wide programs. Expert in meeting customer business needs as an IT solutions provider. Extensive experience in delivering multi-million dollar projects on time and on budget in SAFe, Agile and Waterfall environments. Excellent cross-functional collaborator with in-depth experience leading integration projects. Accomplished strategic planner and leader.

HIGHLIGHTS:

• Strategic Project Planning and Leadership
• SAFe/Agile/Waterfall Methodologies
• Risk Identification and Mitigation
• Full Life Cycle Project Management
• Budget and Cost Management
• Requirements Gathering/Scope
• Client and Stakeholder Relationships
• Cross Functional Team Leadership
• Change Management/Process Improvements
• Documentation and Reporting

TECHNICAL SUMMARY

Requirements Management: IBM Rational Jazz

Incentive Compensation Systems: Synygy, Callidus True Comp, NICE ICM, Callidus Insurance (Actek)

Customer Experience Analytics (Big Data): ClickFox

System & User Acceptance Testing Management: Mercury Test Director, HP Quality Center, Jira

Advanced MS Office: Excel, Word

Process/Project Management: PowerPoint, Project, Visio

Datbase Query Tools: MS Access, SQL

Other: SAFe Agile, Agile, SDLC

EXPERIENCE:

Confidential, Charleston, SC

Product Owner

Responsibilities:

• Product Owner for development Scrum teams
• Wrote and groomed User Stories / Epics
• Managed requirements using IBM Rational Jazz
• Participated in PI Planning sessions with the Veterans Administration (VA)
• Demonstrated deliverables in Sprint reviews
• Supported customer UAT

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Delivered multiple multi-million dollar projects using SAFe, AGILE and waterfall methodology
• Developed project plans including budgets, timelines, level of effort and resource requirements
• Managed cross-functional teams of Confidential & Confidential resources and external vendors both on-shore and off-shore
• Responsible for $20M multi-project annual budget. Established a holistic forecasting approach allowing more to be delivered than expected
• Utilized Confidential & Confidential Project Management tools and methodologies to create documents, track project progress, and report status to multiple levels of Confidential & Confidential IT and Product management
• Led Product Integration of Conferencing and Hosted calling services across Ordering, Provisioning, Billing, Customer Service and Support systems
• Directed 1st SAFe Agile project under Confidential & Confidential Conferencing Group

Confidential, Austin, TX

Senior Implementation Consultant

Responsibilities:

• Implementation Consultant on Incentive Compensation Management System
• Analyzed and documented client business needs and requirements
• Configured system to client specifications

Confidential, Houston, TX

Senior Implementation Consultant

Responsibilities:

• Implementation Consultant on Incentive Compensation Management System project for large insurance brokerage using Callidus ICM (Actek)
• Analyzed and documented client business needs and requirements
• Configured system to client specifications
• Worked on-site with client to define business needs and requirements
• Produced BRD and other supporting documents for customer/vendor review

Confidential, Alpharetta, GA

Senior Consultant - Business Analytics and Reporting

Responsibilities:

• Partnered with client to understand and support the business needs
• Developed customized reporting for presentations to Confidential & Confidential Senior Sales and Customer Care management

Confidential, Atlanta, GA

Data Analytics Manager

Responsibilities:

• Developed and produced calculations, analytics, and reporting for Sales Incentive programs used to drive increased Sales Rep performance by Confidential & Confidential Mobility

Confidential, Norcross, GA

Senior Business Analyst - Reporting Analytics

Responsibilities:

• Designed and executed system and regression tests for upgrade to MicroStrategy v9

Confidential, Alpharetta, GA

Data Integration Project Manager

Responsibilities:

• Directed efforts to integrate the Incentive Compensation system and the SAP CRM systems.
• This was part of a broad initiative to consolidate disparate systems into a more seamless set of applications

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Headed a cross-functional team of 15+ people both on and off-shore
• Delivered 6-8 releases annually for the Sales Incentive Compensation System, an internally developed commissions system that paid more than 5000 Sales and Support employees
• Teamed with the Business Owners to define project scope and deliverables
• Financial responsibility for multi-million dollar annual project budget
• Developed full project life-cycle plans
• Product Owner for the Sales Compensation System
• Managed development of a stand-alone bonus application
• Designed web sites to allow Sales branches to interact with Compensation application