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Product Owner Resume

Charleston, SC

SUMMARY:

Senior IT Project Manager/ Product Owner with a history of successful leadership of complex high - profile enterprise-wide programs. Expert in meeting customer business needs as an IT solutions provider. Extensive experience in delivering multi-million dollar projects on time and on budget in SAFe, Agile and Waterfall environments. Excellent cross-functional collaborator with in-depth experience leading integration projects. Accomplished strategic planner and leader.

HIGHLIGHTS:

  • Strategic Project Planning and Leadership
  • SAFe/Agile/Waterfall Methodologies
  • Risk Identification and Mitigation
  • Full Life Cycle Project Management
  • Budget and Cost Management
  • Requirements Gathering/Scope
  • Client and Stakeholder Relationships
  • Cross Functional Team Leadership
  • Change Management/Process Improvements
  • Documentation and Reporting

TECHNICAL SUMMARY

Requirements Management: IBM Rational Jazz

Incentive Compensation Systems: Synygy, Callidus True Comp, NICE ICM, Callidus Insurance (Actek)

Customer Experience Analytics (Big Data): ClickFox

System & User Acceptance Testing Management: Mercury Test Director, HP Quality Center, Jira

Advanced MS Office: Excel, Word

Process/Project Management: PowerPoint, Project, Visio

Datbase Query Tools: MS Access, SQL

Other: SAFe Agile, Agile, SDLC

EXPERIENCE:

Confidential, Charleston, SC

Product Owner

Responsibilities:

  • Product Owner for development Scrum teams
  • Wrote and groomed User Stories / Epics
  • Managed requirements using IBM Rational Jazz
  • Participated in PI Planning sessions with the Veterans Administration (VA)
  • Demonstrated deliverables in Sprint reviews
  • Supported customer UAT

Confidential, Atlanta, GA

Project Manager

Responsibilities:

  • Delivered multiple multi-million dollar projects using SAFe, AGILE and waterfall methodology
  • Developed project plans including budgets, timelines, level of effort and resource requirements
  • Managed cross-functional teams of Confidential & Confidential resources and external vendors both on-shore and off-shore
  • Responsible for $20M multi-project annual budget. Established a holistic forecasting approach allowing more to be delivered than expected
  • Utilized Confidential & Confidential Project Management tools and methodologies to create documents, track project progress, and report status to multiple levels of Confidential & Confidential IT and Product management
  • Led Product Integration of Conferencing and Hosted calling services across Ordering, Provisioning, Billing, Customer Service and Support systems
  • Directed 1st SAFe Agile project under Confidential & Confidential Conferencing Group

Confidential, Austin, TX

Senior Implementation Consultant

Responsibilities:

  • Implementation Consultant on Incentive Compensation Management System
  • Analyzed and documented client business needs and requirements
  • Configured system to client specifications

Confidential, Houston, TX

Senior Implementation Consultant

Responsibilities:

  • Implementation Consultant on Incentive Compensation Management System project for large insurance brokerage using Callidus ICM (Actek)
  • Analyzed and documented client business needs and requirements
  • Configured system to client specifications
  • Worked on-site with client to define business needs and requirements
  • Produced BRD and other supporting documents for customer/vendor review

Confidential, Alpharetta, GA

Senior Consultant - Business Analytics and Reporting

Responsibilities:

  • Partnered with client to understand and support the business needs
  • Developed customized reporting for presentations to Confidential & Confidential Senior Sales and Customer Care management

Confidential, Atlanta, GA

Data Analytics Manager

Responsibilities:

  • Developed and produced calculations, analytics, and reporting for Sales Incentive programs used to drive increased Sales Rep performance by Confidential & Confidential Mobility

Confidential, Norcross, GA

Senior Business Analyst - Reporting Analytics

Responsibilities:

  • Designed and executed system and regression tests for upgrade to MicroStrategy v9

Confidential, Alpharetta, GA

Data Integration Project Manager

Responsibilities:

  • Directed efforts to integrate the Incentive Compensation system and the SAP CRM systems.
  • This was part of a broad initiative to consolidate disparate systems into a more seamless set of applications

Confidential, Atlanta, GA

Project Manager

Responsibilities:

  • Headed a cross-functional team of 15+ people both on and off-shore
  • Delivered 6-8 releases annually for the Sales Incentive Compensation System, an internally developed commissions system that paid more than 5000 Sales and Support employees
  • Teamed with the Business Owners to define project scope and deliverables
  • Financial responsibility for multi-million dollar annual project budget
  • Developed full project life-cycle plans
  • Product Owner for the Sales Compensation System
  • Managed development of a stand-alone bonus application
  • Designed web sites to allow Sales branches to interact with Compensation application

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