Principal Resume

SUMMARY

Over 9 years’ experience in managing all types of projects for multiple customers.
Managed US and International projects with proven qualitative and quantitative metrics showing streamlined efficiencies by 12% while increasing quality by 33% and customer satisfaction by 48%.
Drove increased collaboration with business partners, leaders and vendors thru project lifecycle.
Demonstrated achievement in managing multiple projects in US and International simultaneously through full project lifecycle for some of the largest retailers in the US using Agile and Waterfall methodologies.
Managed delivery of all business demands related to growth and recognized for bringing diverse teams together where others had failed.
Responsible for managing project governance, communication protocols, project acceptance, mentoring, forecasting, budgets, and contract negotiations for large managed services company.

PROFESSIONAL EXPERIENCE

Confidential

Principal

Responsibilities:

Providing Project Management, strategic and analytical skills for clients
Developed processes and procedures that improved operations and increased customer satisfaction by 48%
Meet with teams to analyze current failures and creating processes and procedures to increase SLA’s and KPI’s
Use relationship building and problem - solving skills to consistently turn challenging projects around
Influence and assist with high-level strategy and planning sessions

Confidential

Project Manager

Responsibilities:

Planned and implemented infrastructure project with a cost saving of 1.3M over 3-years that also increased store efficiencies
Managed multiple IT and business demands projects using Agile or Waterfall dependent on project
Partner with Business to understand their needs and look for cost/labor savings options
Maintained agenda with business leaders and leaders to drive the future and influence strategic decisions
Managed server and cloud migration

Confidential

Project Manager

Responsibilities:

Managed high visibility store opening in Russia managing diverse teams across four countries setting up country specific system
Managed a Statutory requirement project for the Czech Republic
Specialized international POS e-Receipt project in 24 countries and the US
Multiple small projects while managing larger projects
Managed projects across multiple business units and vendors
Managed projects thru project lifecycle, including risk assessment and mitigation plans

Confidential

Project/IT Manager

Responsibilities:

Reported to the Director of IT to manage all Store Systems projects thru their lifecycle
Took over all day-to-day Store Systems issues to allow IT Director to focus on other matters
Managed multiple projects using Agile and Waterfall methodologies including Payment Processing (Tokenization, EMV, etc.), enhancements and IT solutions
Partnered with all LOB to manage agenda with business leaders and BP leaders to drive the future and influence strategic decisions and develop requirements for all projects
Recognized for bringing diverse teams together where 5 previous PMP certified PM’s failed
Managed a Marketing Campaign that had failed twice previously and successfully brought it to completion
Collaborated between internal and external business partners and third-party vendors on project requirements, product development, and system changes
Responsible for documenting business and functional requirements and workflow diagrams
Streamlined QA and UAT Downstream validation that increased deliverables quality by 42%
Created Corp/Store Architecture diagrams to allow Store Systems to comprehend T-Log stream

Confidential, Philadelphia, PA

Project Manager

Responsibilities:

Created process that cut weeks off data metrics migration project schedule which put us ahead of schedule and under budget
Created a plan that increased monthly MICROS implementations by 130%
Managed project Budget, Scope, Timeline, Issues, and Risks
Took over several failing projects for SVP and successfully restored them in scope while managing the Data Metrics project
Managed multiple projects simultaneously to coordinate getting all of them back on track
Own, document and continually refine the process for resolution of technical support issues from initiation through escalation and resolution