Objective: Opportunity to provide innovative and effective leadership in a senior-level management position in an Information Technology Organization.

Technology Management Professional with over 20 years experience in the computer, data communications, software development, and telecommunication industry. I have a proven track record of innovation, creativity, quality and success. I am an honest, energetic, enthusiastic and inspirational leader of technology professionals.

EXPERIENCE

• IT Staff and Budget Management. Enterprise-wide IT Strategic and Tactical Planning. Management of large-scale Enterprise-wide hardware and software deployment and implementation.
• Project involvement encompassing project phase, pre-project sales, strategic planning, project planning and project control.
• Post-project evaluation with client, assures satisfaction, and identifies process improvements, value add to client adhering PMI principles and methods.
• Project and Program Management including design methodology, development and deployment. Process Management including design methodology, development and deployment. Enterprise-wide IT Policies and Standards Development and Implementation.
• Information security, Risk Management, IT Governance, IT services planning and delivery.
• ISO17799, ISO27000, CobiT, FAIR, FERPA, FISMA, FRAP, GLBA, HIPAA, ITIL, OCTAVE, PCI CISP, Sarbanes-Oxley.
• ISO9000, AGILE, CIP, CMP, DMAIC, KPI, PLC, PCM, RACI, RUP, SaaS, SDLC, SecSDLC, SIPOC, Six Sigma.

SELECTED ACCOMPLISHMENTS

• Completed a comprehensive Enterprise-wide network security project on time and under budget at VMWare.
• Completed an Enterprise-wide large-scale 5M IT Project on time and under budget at Cisco Systems, Inc.
• Developed and designed Project and Program Management Methodology and Tools at Sun Microsystems.
• Developed and implemented Process Management Standards and Project Management Methodology at California Teachers Association Membership Benefits Department.
• Co-developed, implemented, and deployed Security Guidelines, Plans, and Procedures for SCU, UCSF, USF, eBay, PG E and PayPal.

EMPLOYMENT HISTORY

Confidential

Program Manager

Responsibilities: Lead Mirai Consulting to a leadership position in Program, Project and Process Management standards-based as well as information security governance processes. Maintain subject matter expertise relative to standard IT management frameworks and control models i.e., COBIT, ITIL, ISO17799 ISO27000-ISO27005, NIST . Conduct HIPAA, FERPA, FISMA, Sarbanes-Oxley and PCI CISP compliance analysis, recommendation development and documentation, remediation and testing. Working with internal and external IT auditors, perform system impact analysis to ensure appropriate resources are applied to protection requirements. Select and design controls necessary to show due diligence in the risk-based protection of company assets. Implement controls where necessary and assess the effectiveness of the control framework for those implemented by others. Produce security control effectiveness report to management in the context of risk implications. Teach numerous Information Systems, Technology Management, Project, Program and Process Management courses at USF in both undergraduate and graduate levels, covering all relevant technology management and implementation. Write System Security Plans, Configuration Management Plans, Change Management Plans, and conduct the independent Certification Agent function for CTA, VMWare, SCU, UCSF, USF, eBay, PG E and PayPal.

Confidential

Program Manager Enterprise Market Area

Responsibilities: Led a network of Project Managers and Subject Matter Experts in the development and global deployment of a tool and methodology to support the delivery of Professional Services centered around infrastructure and security services. These methodologies encompassed both life-cycle project and service management operate and maintain aspects of infrastructure and security services. Defined and implemented new models for Sun Microsystems Knowledge Management and Intranet architectures. Developed organization processes by which Knowledge is captured, validated, organized, stored, maintained and retrieved.

Also performed:

• Process Improvement Program Principal responsible for the management of IT-related Improvement Projects and facilitation of large multi-day working sessions.
• Recognized as process improvement methodology subject matter expert and mentor.
• Developed and introduced Process Management Policies and standards.
• Performed Process Owner and Process Manager Roles.
• Developed and published Sun Microsystems Services Process Management Policies and Standards.
• Planned and implemented various process improvement efforts.
• Acted as Production Services customer liaison for process and service delivery issues and problems.
• Presented keynote addresses at several successful U.S. Telecommunications Summits, numerous Enterprise Computing Advantage Seminars and business conferences nationwide.
• Organized and delivered executive keynote speeches in nationwide. Audience: Clients, executives, management, sales, technical, and engineers.
• Chaired and participated in various committees to establish Sun Micro's technology direction.
• Managed System Management and Storage Management products: drove competitive analysis, customer requirements, forecasting, pricing, promotion, and collateral.

Confidential

Sr. Project Manger Network Infrastructure

Responsibilities: Worked on high profile projects that were generally behind or problematic. Took ownership of a 3M Foundry LAN infrastructure project that was 12 months behind schedule and was able to deploy in 6 months. Project impacted over 1,200 users scattered across 12 sites. Led implementation and deployment of a highly visible WAN Project that was 1 year behind schedule and only 30 completed. Completed and closed this project 4 months after being assigned to the project. Led multiple cross functional teams in a weak matrix organization. Mentored various project leads and technical leaders on project management methodologies. Led implementation and deployment of a Wireless LAN Project. Worked with very diverse business units to bring training applications into production. Worked with telecommunication and IT units to install VoIP into the environment to improve communication efficiencies and reduce operational costs.

Also performed:

• Defined and developed the Enterprise Networking Services practice area for the company.
• Documented methodologies for strategic and tactical network planning, network engineering and Total Cost of Ownership TCO and Return on Investment ROI analysis for telecommunications costs.
• Led a team of employee and contract technical professionals to meet the needs of a diverse and demanding client community.

Confidential

Sr. Project Manager Technical and Network Operations

Responsibilities: Customer/Account Database Integration Manager. Led a team of programmer/analysts in the design, development, testing, and installation of a corporate shared database of Customer and Billing Account information, including the mechanisms by which that information would be securely passed from application to application. Interface with application groups and users throughout the company to facilitate the effective use of the database.

Also performed:

• Led multiple projects: Standard Desktop Implementation Enterprise-wide migration to TCP/IP network Phasing out of obsolete technologies Creation of centralized technology deployment group largest project 5 million, 16 months, over 40 people
• Coordinated the centralization of redundant work groups by defining and implementing an IT deployment services organization and defining its jurisdictional, staffing, and financial requirements
• Took part in the planning and restructuring of AMAT Taiwan's IT organization to facilitate merger with AMAT's IT organization.
• Chaired and participated in various committees to establish AMAT's technology direction.

Confidential

Sr. Project Manager Network Operations

• Responsibilities: Supervised and led a team of 15 technical professionals responsible for designing the data communications networks for all internal AMAT users in accordance with defined standards for security controls. Developed repeatable processes to gather and document requirements, review designs for adherence to technical standards and strategic directions, and implement network construction and support capabilities. Installed metrics to measure process improvements over time.
• Also performed:
• Maintained and managed the voice and data networks for an AMAT Asia Pacific division.
• Supported international operations for 15 sites.
• Managed voice and data networking vendors for company.
• Maintained 15 Cisco and NetScreen firewalls deployed overseas.
• Implemented multiple VPN solutions to service international business needs.
• Developed cost benefit analysis for various services used by AMAT including hosting of various business applications.
• Worked on generating various components of the security policy.
• Managed budget and vendor negotiations for AMAT's conversion to a standard desktop configuration in the Operations Organization

Confidential

Sr. Project Manager Technology and Support Services

Responsibilities: Managed a staff of 8 programmer/analysts in all aspects of SDLC phases for the PROMIS Procurement Management Information System and CAPRI Computer Assisted Purchasing, Receipting, and Invoicing applications.

Also performed:

• Sub-system development included user access and audit controls.
• Interfaced with user/client on estimates for enhancement requests, and budget considerations.
• Monitor and tune batch, on-line, and network performance.
• Managed the integration of PROMIS and CAPRI to present a single system image to the user.

Confidential

Sr. Systems Analyst System Technology and Network Operations, 1990-1994

• Devised and implemented Lencioni's IT Data Communications Workflow Process addressing planning and technology deployment processes. Acted as Workflow process subject-matter-expert and mentor to Data Communications Network Architects, Planners, Designers, Installers and Operators
• Responsibilities: COBOL and MRCS Multiple Report Creation System programmer. User interface and software release installation for the CAPRI Computer Assisted Purchasing, Receipting, and Invoicing application. Ensure integrity of code migrated from development systems to production systems.
• Also performed:
• Chaired Lencioni's IT Technology Review Forum. Directors and Managers
• Served as telecommunications/data communications expert on the IT Project Review Board responsible for the review and approval of projects over 250 K.
• Data Communications Subject Matter Expert on IT Policies and Standards Development and Review Board.
• Managed IT Data Communications Policies, Standards, and Approved Products List.
• Wrote proposals, business plans, and operational procedures.

Confidential

Responsibilities: Led Technical analysis supporting over 1000 clients for both local and remote sites.

Also performed:

• Continuously analyzed the scheduling and education flow of on-line client's requirements.
• Led the development of bi-monthly performance evaluations and new technology support procedures.
• Provided technical support on all dial-up proprietary software and communication tools.

• Developed several transition plans to migrate from obsolete technology.
• Too ownership of a remote site Wide Area Network planning, installation, and implementation project.