SUMMARY

• Result Driven Professional career reflects over 18 years’ experience in Retail (Online, DTC, Brick & Mortar) Transformation involving Application Development, Implementation & Services, Client Management, Solution delivery & Support Management, implementation, Strategy & IT Transformation initiatives within Retail Merchandising, Digital Systems, Point Of Sale, Inventory Planning, Merchandising System, Supply Chain, Master Data Management (MDM) Warehouse Management, Retail Analytics, E - Comm, OMS
• A Prudent Leader with reputation of being a champion for change and leading through ambiguity
• Visionary with strategic insight and adept in hiring, building and leading high-performance technology teams
• A reputation of being a Trusted Advisor in translating business needs/requirements into technology solutions and delivering results for one and all customers/end users along with enhancing the overall experience including the C-level business stakeholders as well onshore/offshore technology teams
• Lead Business - Technology Transformation Program(s) (multi $ MM+ Budget) through its entire lifecycle with about 100+ resources (onshore + offshore)

TECHNICAL SKILLS

• Digital Strategy & App Development
• Systems Delivery/Support
• Business Process Design
• E-Comm/Supply Chain

• Business Information
• Estimation & Planning
• Resource Mobilization
• RFPs & Assessments

• Enterprise Solution
• IT Roadmap
• Strategic Planning
• Vendor Management

• Corporate/Business Sytems
• Team Building & Direction
• Budget Handling
• Merchandising Operations

PROFESSIONAL EXPERIENCE

Confidential

Sr. Manager

Responsibilities:

• Responsible to lead and manage the development and implementation of Merchandising Planning Systems and Supply Chain systems encompassing of Allocation, Warehouse Management and Order Management business process by enabling the execution of the strategy and the operational direction.
• Lead and Manage Key Partnership with Business Leaders, enterprise architects to be aligned on the business and technology capability roadmap
• Own and drive the solution of the Retail systems by translating functional requirements in to technical design and in turn leading the development and implementation effort and the team
• Own the capitol and operating budgets for the group as well as employee capitol labor plans and Third Party Vendors Service agreements and the SOWs
• Drive the key metrics around business process that drive customer satisfaction indexes
• Manage a team of direct reports compassing of technology savy engineers, analysts and architects and develop key talent by continuous improvements and enabling cross functional matrix environment

Confidential

Managing Director

Responsibilities:

• Responsible to forming a Business Information Technology engagement Team to serve a bridge/liaison between the key business stakeholder/users and the IT stakeholders for all mission critical initiatives
• Served as Single point of contact for Key C-Level and Sr Management business stakeholders as their strategic long term partner
• Responsible for the successful and on time delivery of transformation engagement and all relate work-streams included in the overall program and achieving the 95% of the project delivery on time. Work streams included Merch System, Planning (Merchandise (MFP), Assortment (AP), Allocation. Finance) POS, Direct to Consumer/ E-Comm, BI and Warehouse Management and PLM applications
• Set vision and strategy for holistic and seamless discovery, shopping and purchase experience through the retailer’s all digital platforms
• Lead the vendor/software technology evaluation and selection through RFP process to derive the most suited system that matches the Business needs, addresses the GAPS and fits the technology landscape and budget
• Collaborated with marketing and merchandising business leads to ensure campaigns that drive traffic to site will deliver holistic customer experience and maximizes opportunity to increase adoption, engagement and conversion
• Responsible for guiding and leading cross functional teams ( internal and external) in the phased transition of legacy systems to a new age digital and multi-channel/multi-brand enabled solutions integrating Merchandising application to an Order Management System to a Point of Sale to a E-Comm solution and all back to the Financials systems
• Responsible for creating and managing complex work-plan, estimates, and dependencies across multiple systems and teams (including clients and external third-parties) and leading POV’s
• Responsible for working in tandem with Business and IT leadership to derive a balanced solution keeping in mind the business need and the IT costs and risks
• Serve as primary contact with Client stakeholders (including executive sponsors (c-level)and other third-party partners) for all aspects of the program

Confidential

Director

Responsibilities:

• Worked extensively within Retail and Consumer vertical, identifying and addressing client business needs, building solid relationships by partnering with key stakeholders; communicating with the client in an organized and knowledgeable manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks.
• Lead a variety of E-Comm/Direct to Consumer, POS, Merchandising, Stores Operations, Optimization and Supply Chain enabling multi brand and multi-channel capabilities through all business-IT transformation phases encompassing team of 20-75 consultants across globe to help translate a business requirements into an Technology solution and addressing the business gaps.
• Lead a Retail Business Strategy engagement for a Teir 1 Retailer to enhance best customer experience across all digital platforms with a focus on optimizing site engagement, increasing conversion, AOV and revenue, delivering operational excellence.
• Establish detailed KPIs and metrics to track and report on performance of processes and programs and transform data into actionable insights and recommendations
• Lead Applications Strategy and Integration engagements for a major retailer with emphasis on Enterprise Architecture, Business Process Transformation and its IT Systems Implementation.
• Collaborated with client IT leadership and technology subject matter experts to scope out and plan projects to deliver needed capabilities. Worked a trusted advisor liaison between clients Business and IT Leadership
• Lead a Retail Strategy project for a retailers to help them source a software vendor which turns into a consulting implementation engagement
• Contribute to the development of business case analysis and benefit projections
• Provided thought leadership when applying methodologies, managing architectural project elements, and setting technical direction and training teams in using consulting techniques.
• Worked and responded on RFPs for new Consulting Sales deals and projects for business development and develop solutions, as part of sales process, to meet prospective client needs
• Lead pursuit teams from qualification through closure (including contract negotiation and execution)

Confidential

Sr. Manager

Responsibilities:

• Integral member of the Business Development crew involved in conducting high level functional capability analysis and software sourcing selection for Retailers along with planning, estimation and budgeting of the Program which converts to an implementation assignment
• Developed target/future state solution for clients as a part of IT strategy project from current state along with creating a transition strategy while working as a single point of advocate for key business leadership
• Lead the solution team in identifying potential capability gaps for the existing (legacy) solutions and sequencing and tailoring them to align with business needs with Retail Business Solutions along with strengths and weakness
• Lead the software solution evaluation effort for a retailer to identify the best merchandising, pricing, inventory and Store solution which gives the best ROI and has the least TCO
• Drive scalable web production processes and workflows that achieve operational efficiency, productivity and effectiveness
• Managed Client expectations/relationships and supervised program deliverables along with budget management
• Mentored the project team for methodology, process ownership, cost reduction, long range planning and change management
• Served as 3rd Line Sr Manager for a group of practitioners, including regular evaluations and staff development

Confidential

Application Delivery Manager & Support

Responsibilities:

• Managed an ingenious global cross-cultural team of technical developers and functional analysts (30 - US, EGYPT & India).
• Owned development of a suite Confidential (Retek) application Merchandising Suite (RMS), Pricing Modules (RPM), Warehouse Management System (WMS), Inventory Management (SIM), Point of Sale (POS), and Merchandising Analytics (RMA) and Planning Suite (RPAS)
• Handling budget responsibility for the team along with yearly performance reviews and salary focal along with resource allocation, yearly budget planning and forecasting
• Partnered other development stakeholders and portfolio holders of all products, to define the Service Level Agreements (SLAs) on delivering customer issues and aligning the releases per customer milestones
• Arbitrated contracts and regular working relationship with top notch IT Vendors (offshore - India) for product enhancement and development projects (over 2M$ invoice per quarter)
• Lead teams by generating a vision, establishing direction, and motivating team members; understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; providing guidance, clarification and feedback to less experienced staff.
• Managed ad-hoc Programs enhancing customer satisfaction one being ‘Customer Lifecycle Management’