SUMMARY

• Senior Program Leader effectively communicating across multiple business and technology teams to successfully drive complex and high visibility programs.
• Utilizes relationship management, transparency and collaboration to build stakeholder trust and alignment.
• Drive on time quality implementations. Well versed in fast paced Agile. Removes obstacles and roadblocks.
• Implements governance framework that includes roles and responsibilities, communication plans, risk based on triggering events and issue management, key quality metrics, facilitate leadership and scrum meetings.
• Mentor and coach for career development.
• Experience in presenting to C - levels executives; PMO, Compliance, GDS, airline, hospitality, logistics, fulfillment and supply chain, transportation, data warehouse, and data lake.

TECHNICAL SKILLS

Software: SharePoint, MS Project, O365 Teams, VersionOne, Project Portfolio Management, PowerPoint, Excel, Word, Visio, Confluence and JIRA, Business Objects, ServiceNow, SAP, SQL query, Azure, AWS, SAP ERP, ServiceNow, Salesforce, BI, SOA, SaaS, multi-tier environments

Methodologies: Waterfall and Agile, SAFe, SCRUM, PMO, SDLC, TDD, CI/CD, ALM, Telecommuting

PROFESSIONAL EXPERIENCE

Senior Leader, Program Management

Confidential

Responsibilities:

• Operations Enablement Leader of application platform migration modernization and application and data products integration management, including Cloud systems, roll back, fall forward and disaster recovery contingency plans, supporting testing: system integration (SIT), user acceptance (UAT), customer acceptance (CAT), and End to End testing (E2).
• Implement Program Management Office best practices and process improvements; estimations and Roadmap Planning; vendor management and SLAs, transition to enterprise ServiceNow and Salesforce; retrospective lessons learned.
• Facilitated Program Executive Leadership and Steering Committee discussions.
• Collaborate with Procurement, Sourcing, Legal, Finance and third party vendors, network engineers, security, architects, business analysts, QA and UX/UI.
• Facilitate communications with business, operations and vendors, and offshore development.
• Utilization of JIRA for Scrum team assignments and backlogs focusing on technical debt management, and dashboard health reporting.

Confidential

Senior Principle Program Manager

Responsibilities:

• Partnerships with multiple areas were formed with business units including marketing, product management, UX/UI, architects, big data and data analysis, business analysts, QA security, network engineers, portfolio managers, legal and finance.
• Relationships were formed with senior management and various relevant stakeholders.
• International markets supported include EMEA, APAC and LATAM for product launch.
• Assigned ad hoc high visibility efforts such as California Consumer Privacy Act (CCPA) and Global Data Protection Regulation (GDPR) compliance and process improvements.
• Managed program life cycle from conception through delivery and maintenance, cutover and post cutover support, including roadmap planning and trade-offs, ensured appropriate skilled resource assignments and subject matter experts (SME).
• Created and maintained customer portfolio (PPM)
• Coordinated war room cutover activities.
• Implemented PMO program governance framework and standardized program plans, schedules, estimations, budget and resource forecasts, and escalations.
• Ensured technical documentation and release notes were completed, stored and communicated.
• Maintained program level risk and issue management: strategy and mitigation plans, assigned owners, action items and due dates, and statuses.
• Ensured best practices were followed such as readiness checklists and requirements review, sign off, and traceability; unit testing; automated testing; retrospective lessons learned; backlog prioritization and planning, and supporting testing: SIT, UAT, CAT, E2E.
• JIRA was used for epics and backlogs, defect tracking, and reporting.
• Coordinated, managed, and communicated release activities and dependencies, status and dashboard health metrics including from ServiceNow.

Confidential, Southlake, TX

Sr. Project Manager and Release Manager

Responsibilities:

• Worked with Agile/Scrum product development teams to ensure scope of multi-tiered web applications, service-oriented architecture (SOA), and Software as a Service (SaaS) projects were production ready and signed off: SIT, UAT, CAT, and E2E quality metrics were met; horizontal teams conducted their validations, operations, performance, training, security; and support documentation was completed.
• Managed work streams for hospitality, airline, cruise, car, and partner branding.
• Conducted Go/No Go and roll back discussions with technology and business leadership.
• Facilitated meetings: Change Advisory Board including for potential off cycle implementations, web applications and SOA releases, release production metrics reviews.
• Implemented web applications and service releases improvements for Release Management.
• Contributed to Architecture Governance Technical Review sessions.
• Coached new Project Managers on release processes, provided mentoring.
• Communicated weekly release, including Risks and Issues with mitigation plans, and quarterly change management to audiences including senior leaders with metrics from ServiceNow.