SUMMARY

• 9 years of PM/Scrum Master/Analyst experience having been part of the projects from Initiation to Delivery. Have managed multiple projects across the SDLC in both, Agile and Waterfall - worked on scope, planning, budgeting, quality assurance, risk managing, monitoring, controlling, and communicating with different stakeholders on each project.
• Good documentation skills having developed Charter, Plan, WBS, Schedule, Gate Reviews, etc. Managed third party vendors, tracked action items, issues, risks in projects implementing Infrastructure and Application of technology initiatives.
• Experienced in managing cross-functional teams from different departments - Sales & Marketing, Accounting & Finance, Legal, and Customer Service. Effectively communicated and managed project expectations from team members and stakeholders while aligning with PMO requirements.
• Self-motivated individual Supervising work of team members and tracking overall progress in sub-project planning, budgeting and quality assurance efforts. Expert in Scrum/Agile processes having organized teams as a Scrum Master; developed project milestones using analytical techniques while complying with PMO framework.
• Excellent interpersonal skills in coordinating the Project resources through all phases of its Life Cycle to successfully deliver projects, maintain plans, and report status. Worked with dispersed national and international team members to mesh together all the project deliverables to achieve the end-goal as per the requirements in the SLAs.
• Strong business acumen in building relationships and driving planning sessions, address issues, resolving conflicts. Maintained effective relationships with team members and sponsors by mentoring peers and seeking feedback within the department.
• Defined the project scope, SOW, goals and deliverables, change requests, maintained project timeline charts. Set expectations and provide weekly status updates to upper management. Defined requirements, process review, impact assessment and operational streamlining where appropriate.
• Facilitated meetings with business units based in multiple international markets to gather and analyze requirements to ensure a cohesive end-product design. Conducted strategic planning process to collect, refine and interpret Client marketing solutions while compiling and maintaining client specific reports.
• Led and motivated the team in helping understand business value of a project; well-versed in developing project plan, backlog, sprint planning, tracking deliverables and tasks while removing roadblocks and escalating when needed.
• Excellent in managing budget, coordinating team members and allocating resources, intervening when needed to achieve project outputs; assess results, do retrospective identify spaces where improvements are needed.
• Helped develop marketing content for website and social media accounts and collaborate with the designer to display layout.
• Performed analysis of current systems with development and testing teams to understand system capabilities, share results with the stakeholders and recommend solutions.
• Wrote FDD, worked with the design team to update the images/logos according to specifications. Reviewed and presented cost/benefit analysis and whether to buy or build new applications.
• Demonstrated solutions to stakeholders by creating mockups, flowcharts, use cases, sequence diagrams Research best practices and other ideas/tools that would help enhance our application(s).
• Conducted gap analysis and downstream impact exercises for system changes. Identify opportunities to simplify and streamline existing processes by making enhancements as needed.
• Provided analytic support by coordinating data extraction from various databases and data interpretation. Document system configuration requirements to interface with other applications.
• Supported Sales/Marketing teams throughout the sales and after-sales process by identifying customer’s needs, expectations and service criteria and customizing solutions as per the requirements.
• Worked Industry/Trade events setting up booth, work with staff to provide excellent service, advertising our brand and product.
• Have worked on: Creating High Level Process flows (As is/To be), Analyzing benefits of different processes, Gathering high level & detailed requirements, Use Cases, Test Cases, Sprint Planning, Acceptance Criteria, Product Backlog, UAT.

TECHNICAL SKILLS

GUI: MS Visio, Access, Word, Excel, PowerPoint, MS Project, Axurre, Balsamiq, SharePoint, IRISE, Tableau

Other: JIRA, Confluence, CMS, SQL, Version One, BluePrint, Crystal Reports, Azure, Service Now, Power BI

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Scrum Master

Responsibilities:

• Work on moving from legacy Order/Warehouse Management Systems to the Azure cloud based solution enhancing the UI and related functions following Hybrid Agile/Waterfall methodology.
• Create their web-based Business Planning System, an ERP which helps the users for Financial Planning and Forecasting across multiple departments within the company. Provide support to online bill payment system.

Confidential

Agile Analyst/Assistant PM

Responsibilities:

• Set up a digital ordering platform (SaaS) within their Ecommerce space and make it a User friendly web application to continuously improve performance for different International markets.
• Implemented a new ERP to replace their legacy system which took care of different aspects of automotive clients, Dealer/car buyer interaction with the banking and insurance arms of Consumer Auto Finance. Project included defining process, managing third party vendor and working with leadership and dispersed teams.

Confidential

Project Manager/Scrum Master

Responsibilities:

• Projects: Rebranding ING to the new Confidential, designing/developing new digital websites, managing third party vendors, Continuous Improvement of business processes and workflows, deliver system enhancements and integrate different systems.
• The different projects included the Web Commerce functions and also the creation of Mobile App and the newer Mobile site (m.amica.com) to bring more functionality to the Insured. I worked in different Insurance areas like User Profiles, Claims, Marketing, Financial Accounts, Investments and Life.