SUMMARY

• One of the early PMs who started when the foundations are laid down for the IT PMO Office and worked closely with the CIO in identifying standard procedures, Organization KPIs, Project KPIs, Standards Documents, framework. Transitioned the Organization culture to inculcate PMO standards in their typical Project Management methodologies. Obviously faced resistance and challenges rolling out the new standards.
• Headed the Kaizen session (Continuous Process improvement Practice) during my tenure at Confidential
• Headed (Still spearheading) Organization strategic initiatives like Mergers & Acquisitions, New Business Footprints worth 25+ Million dollars each during my tenure at Confidential & Confidential Wholesale Grocers.
• Experience leading projects involving Retail Point of Sale Systems, Order Processing systems (Inhouse & MobiSoft), Mainframe OTC (order to cash), Oracle OTC, Transportation and Routing Management Systems (Manugistics, Manhattan), Warehouse Management Systems (Infor EXE), Oracle Payables, Payroll systems, Customer Management Systems (Salesforce), Service Assurance systems
• Experience leading projects involving IT infrastructure deployment, ISP surveys, Access point installation, network equipment configuration, server configurations, aisle realignment in new Warehouses

TECHNICAL SKILLS

Development Methodologies: Agile, Waterfall, RUP

Project Management Tools: JIRA, Asana, MS Project, Version One

Quality Assurance tools: HP Q Confidential, JIRA

Project Collaboration tools: Box, Slack, MS Outlook, MS Sharepoint

Service management tools: BMC UET Remedy ticketing system, Service Now (SNOW)

Process Design (BPMN): MS Visio, iGrafx

Data Analysis & Reporting Tools: Oracle OBIEE 11g, 12c, Tableau, SPSS, Vose Modelrisk

PROFESSIONAL EXPERIENCE

Program/ Project Manager & Scrum Master

Confidential

Responsibilities:

• Lead high - performing, experienced engineering teams that are accountable for the delivery of technical solutions in-line with business priorities, quality, timeline, and cost objectives
• Develop Resource plan, Capital expense request that includes analyses such as cost-benefit or return on investment (ROI)
• Develop Project plan that elicits tasks to be performed by myriad teams leading to the Project deliverable on time
• Lead and collaborate with key contributors from multiple functions, systems (Mainframe, Oracle, DBA, OBIEE, Transportation, Order Processing, Retail, Finance)
• Lead IT infrastructure establishment at new Warehouse(/ Confidential ) coordinating with the ISP on survey, evaluating the results, coordinating the server, circuit and wireless setup, mapping access points/ data drops, printer locations, phone system, testing and validating the warehouse technology devices/ equipment
• Work closely with Business and Technical leads in identifying process gaps, documenting process flows, architecting a system solution design, present the design to Project Stakeholders
• Proactively identify the risks and issues in the project and determine steps to mitigate those risks (reporting the same to the Project Advisory Committee)
• Draft and publish the Information technology project Cutover plan considering granular details leading to successful delivery of the Project
• Drive efficiency by driving accountability for commitments, removing roadblocks, and coaching team members
• Ensure stakeholder requirements are well-understood and that the executed work creates exceptional business value
• Manage partnerships with external service providers and third-party vendors as necessary to support projects
• Identify the stakeholders and facilitate the Blueprinting (Requirements gathering) sessions
• Track the burn rate
• Prepare and present a weekly status report to the steering committee that is comprised of VPs and CxOs of the company
• Identify the technical resources that needs to be leveraged and involve them in the project as needed

Environment: MS Project, Waterfall, Agile, Mainframe, Oracle Prematch, MFT, ETL, EDI, ODI, ORSYP, OBIEE 12c 11g, SQL, Atlassian Jira, HP PPM, MS Visio, MS Office, MS Outlook, Sharepoint, Mobius, Scan-o-matic, iPMO, Autotask

Sr. Business/ Process Analyst & Product (ECR) Owner

Confidential

Responsibilities:

• Participate in the Scoring and claiming sessions to claim Service Assurance teams’ involvement from functional requirements standpoint owning ‘Enterprise Change Request’
• Work with the Program team to design and establish the Support Process, Methods & Procedures document, Service Level agreement
• Work closely with the Business to discuss the feasibility of integration and recommend process improvements drafting the Process flows
• Identify the tool enhancements and integrations required as part of the process improvements
• Identify the process gaps and initiate meetings with teams to solidify the process and avail approvals on the Current flows and simulated future process flows
• Draft the Project plan and track the Milestones, Resources and Budgets
• Document tool enhancements requests and Functional requirements and share them with Solution Engineer to draft HLD
• Participate in meetings with the middleware teams to discuss the feasibility in transfer of the fields as desired in between the systems
• Coordinate with the Program manager to track and report the project progress
• Analyzed data from different tables in OBIEE 12G using SQL scripts
• Draft UAT testplan, test cases and participate in testing being on bridge with QA, Dev teams offshore
• Send out the tech bulletin (Communications) and organize the training sessions
• Implement new processes and procedures relating to the ‘Enterprise Change Request’
• Ensure that the Change Management software tools are updated through responsibilities as a Remedy Change Management Administrator conducting tasks such as adding new users, modifying user permissions, setting up notifications, and correcting tasks.
• Define, implement, distribute, and present Operational Metrics relating to Change Management
• Attend change calls related to identify any impact related to Changes performed by vendor
• Attend PIR (post incident review) calls after any unsuccessful change implementation or incident to identify the root cause
• Organize a Kaizen meeting to identify the painpoints of users while creating a change ticket and redesign the change approval process
• Produce reports relating to change activities, communicate activities via email and phone, and conduct approval for events per existing processes.
• Serve as a direct contact for addressing any procedural or administrative action to corporate groups as well as with system contacts across the country.
• Understand the client Services at a level of proficiency to be able to identify possible conflicts with specific maintenance types.

Environment: Agile, Waterfall, OBIEE 12c 11g, SQL, UET Remedy, ServiceNow, HP PPM, MS Visio, iGrafx, MS Office, Agile, VersionOne, MS Outlook, Sharepoint, Box, Slack

Business Analyst/ Project Manager

Confidential

Responsibilities:

• Create an As-is Business process document
• Perform the stake holder analysis and defined the scope in the Epic
• Interact with the Business Users to map Requirements and drafted the BRD
• Lead the JAD sessions and prepare the Functional requirements specifications
• Prioritize the requirements and approached the client for requirements for every sprint
• Break the Detailed Requirement Design Document (DRD) creating tasks and assign the same among the team working on the project for every sprint
• Develop the project backlog and update the sprint backlog on the JIRA dashboard for every sprint
• Draft User Stories defining the Acceptance criteria
• Support the user stories with the help of mock up screens with the help of Balsamiq
• Deploy Requirements traceability matrix to identify the gaps in the requirements
• Present the project status and the ‘ready to use’ versions (releases) to the Client
• Assign the bugs to the developers with the help of JIRA Bug tracker and JIRA Bonfire extension to annotate along with the screenshots
• Present the software features and attributes to the client
• Communicate the configurations and developments over the software to the technical team and monitored the process
• Prepare Business Requirements Document, Functional Requirements Document, and Test case Document and got the same verified from my CEO
• Test the software running regression testing over HP Quality Centre 10.0
• Ensure that the software abided by the user expectations
• Train the end-users and provided the necessary training material

Environment: Windows Azure, Jira, Java, Oracle Weblogic Server, KendoUI, FullCalendar, PostgreSQL, MS Office, MS Visio, Balsamiq, Agile, Jira Bug tracker, Jira extension Bonfire, Ruby, Kendo UI, Rails, MS Office, MS Visio, Asana, MS Project, Waterfall, HighCharts, RSpec, Github, HP Q Confidential