SUMMARY

• A result oriented professional with more than 9 years’ and 10 months experience in Trade Finance Operations, Analytics & Technology.
• Presently working with Confidential as Assistant Vice President.
• Proficient at managing & leading successful process operations & experience of developing procedures, service standards for business excellence.
• Possess excellent interpersonal communication and organizational skills with proven abilities in team management, customer relationship management and planning.
• Strong analytical, problem solving & organizational abilities and possesses a flexible & detail - oriented attitude.
• Part of 7-member team to study different challenges faced in Transaction banking, Retail Forex and Cash Management Operations.
• Successfully completed technical validation conducted by SWIFT for SWIFT Certification required for Trade Application.
• Suggested new financial product which is approved by Country Operation Head.
• Designed Fraud Detection Utility Model for Trade Finance.
• Design of process flow and process note consisting functional requirements.
• Streamlined amortization process for Interest & Receivable Account
• Requirement gathering, finalizing design/ solution for an application or enhancement.
• Conducting UAT for new applications and changes made in the existing system.
• Completed below courses on Udemy.com and SkillUp in collaboration with NASSCOM.
• Python
• Basics SQL.
• AGILE and Scrum Master methodologies.
• Fundamentals of Artificial Intelligence.
• Designed SharePoint form to report on Trade Finance Risk Event (Pre & Post facto) across glove.
• Writing Problem Statement, BRD and FSD
• Managing customer service operations efficiently and ensuring customer satisfaction by achieving delivery and service quality norms.
• Constant learning ability to understand new development and necessary implementation of the same in existing process.
• Coordination with different stakeholders, managing client expectations and meet the business requirements
• Identifying the challenges and solution to meet the expected business requirement.

PROFESSIONAL EXPERIENCE

Project Manager/ Assistant Vice President

Confidential

Responsibilities:

• Part of Business and Digital Technology Service team for corporate vertical with expertise in Trade Finance Products.
• Managing business requirement finalization, design of solutions and preparing requirement documents.
• Finalising solutions in coordination with vendor and negotiate on timelines and cost of the project, and further get it approved from business team.
• Design of functional and technical architecture of the application
• Tracking the projects in Project Management tool.
• Coordinating with vendor on status of development, bug fixes of UAT and production issues.
• Reviewing of test cases, sanity suits and regression suits ensuring coverage.
• Managing UAT team and test results on regular basis and get it fixed from vendor asap.
• Looking after deployment of any enhancement or fixes received.
• Application support post go live for period of 1 month to address any issues in production.
• Training to application support team on new enhancements.
• Working on following projects along with multiple small enhancements, change requests and bug fixes:
• Trade Digitization (API based integration of Customer Portal, Document Workflow and Core processing Application along with integration of other supporting applications)
• IDPMS (Import Data Processing and Monitoring System)
• Host to Host Service between Customer ERP/ Environment and Corporate Trade Portal.
• Automation of Customer On-boarding and Daily Data upload/ transfer.
• FX Integration.
• Inward Remittance module on customer front end application.
• EEFC Account amount conversion.
• Bulk Authorization of transactions by checker users.
• Generating monthly MISs’ for business and for PMO deck which gives details of application performance.

Sr. Consultant - Business Analyst

Confidential

Responsibilities:

• Team Lead for a team of 8 people, managing requirements, development & enhancements and testing of Trade Finance product with more focus on customer delivery.
• Suggested and shared workflow of new products with managers and senior management.
• Strategize testing efforts and planning for Supply Chain Finance & presented to internal & external stakeholders.
• Successfully completed technical validation of SWIFT Certification conducted by SWIFT under SR2019.
• Conducting daily meetings with testing team and developers to understand the progress of the project.
• Writing and reviewing test cases and forward it to Sr. BA for validation.
• Identifying opportunities to enhance the product and discuss the requirement with BA and developers
• Reviewing functional specification documents, mapping documents and make necessary changes, if any.
• Reporting to Senior Management about the status and planning to meet further milestones of the project.
• Resolving queries of developers and to make them understand the process flow which will help them fix the defects raised internally or by client.
• Coordination with Service Delivery Unit to understand any issues with System Integration Testing and to support them resolves the same.
• Work allocation within the team and accordingly manage JIRA queue for team and self.
• Writing regression & Sanity test cases to check the stability of the product.
• Resolving onsite queries or defects raised.
• Attending client & internal stakeholder calls for daily huddle and status updates.
• Test if functionalities are functioning as expected.
• Demonstrating SWIFT functionality to the client.
• Introduced two more functionalities to the product basis changes in the SWIFT guidelines.

Manager - Business Analytics and Insights

Confidential

Responsibilities:

• Team manager for a team of 10 people supporting Transaction Banking Product Managers and operations globally.
• Experience in handling Trade Services, Suppliers Finance and Trade Finance.
• Looking after Product Revenue, Asset, Volume & Throughput and SLA/ Operations analysis of Trade and Supplier Finance.
• Successfully on-boarded 2 new FTEs on the team.
• Support product managers with different requirements.
• Quality check and presentation of MIS, analysis of portfolio/market reports, business dashboards that provide both macro and micro views of respective products.
• Pricing Analysis to stop/ minimise the revenue leakage
• Design of new report template and execute the reports with approval from client.
• Completed Global/ OFAC Sanction screening project by designing a tool in excel using concept of Text Analysis/ Content Analysis
• Understanding Client Requirement and writing Problem Statement and detail analysis on proposed solution.
• Submitting change request form and completed BRD template to technology team.
• Design Forms, Database, Report Structures using SharePoint.
• SharePoint Management and Development
• Creation of User Interface using SharePoint
• Designed workflow in SharePoint to create database of Risk/ Error events reporting and its RCA.
• Complete quarterly, semi-annual and annual audit requirement. Resolve audit related queries.
• Leading a project for automation of existing reports using BI tools.
• Prepare and share Monthly Business Overview to client.
• Presenting business overview during client visit.
• Conducting training and knowledge sharing sessions for the Team.
• Goal Setting of team members
• Prepared SWIFT Handbook 2015
• Arranging fun games on every Friday to improvise the leadership skills of team members.
• Interviewing candidates for available position and completing onboarding procedures in coordination with HR and different stakeholders.
• Part of team to publish monthly magazine in TCS.