Enrollment Analyst Resume

SUMMARY

College graduate with a degree in Computer Information Systems. Areas of expertise include Database Query Development, Process and Automation Improvements, Data Analysis, Quality Assurance and Technical Writing. Bi - lingual in Spanish and passionate about development.

PROFESSIONAL EXPERIENCE

Confidential

Enrollment Analyst

Responsibilities:

Collaborated with the helpdesk team manager in creating and delivering custom spending account payroll files for clients that were not reported for the last 2 years
Debugged FFGA’s front-end scripts which was causing certain images to be displayed incorrectly for over 100 client groups
Used Selerix to add, update and remove benefit plans for multiple clients per their requirements for open enrollment,
Performed data audits to compare data from Selerix system and other proprietary systems which identified any premium or benefit discrepancies for multiple groups and communicated issues with account managers
Collaborated with the payroll department in generating, auditing, and delivering payroll files for multiple clients which reduced the overall department workload

Confidential - Houston, TX

Business Systems Analyst

Responsibilities:

Configured approved system updates that impacted benefit eligibility and rates for multiple clients using Empyrean-proprietary platform within a one-month timeframe prior to “Go-Live”
Gathered client requirements and translated to technical requirements for aligned clients
Performed positive, negative, and regression testing for system updates and documented detailed results
Configured processes and jobs that improved processing efficiency and minimize client team intervention by 20%
Developed custom reports which were available to the clients within a 5-business day timeframe
Performed data audits that identified data anomalies in outgoing files and in database records
Created detailed processing and technical guides which expedited weekly processing and reduced troubleshooting time by 30% respectively