Project Manager Resume

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

Working on various contracts as a Project Manager.
Have worked on various types of projects including hardware infrastructure ( Windows migrations, hardware refresh ), software development ( COTS products, CRMs ( Salesforce, Remedy, MS Dynamics ), ERPs ( SAP, Oracle, etc ), data warehousing ( data/network consolidation, firewall, translation ), and server ( refresh, install, upgrade, decom )

Confidential

Project Manager

Responsibilities:

Worked with counterparts as part of a global team reporting to Director in charge of Infrastructure to coordinate on time delivery of project plans using processes created during a collaborative effort while project planning
Responsible for directing the efforts of desktop support team, third - party level 1 service desk, and vendors to ensure successful execution and on time completion of deployments related to projects running simultaneous within the company at any given time
Responsible for driving process improvement, establishing best standard practices, and ensuring SLAs were met for projects in company
Acted as liaison for executive level staff to address their concerns and deliver their needs and desired goals to IT staff
Acted as point of escalation for problems, inquiries, and requests as related to the project and the environments/users they affected
Held weekly meetings with staff to address delays in execution, go over SLAs being met and in need of improvement, communicating new PNPs and the need for any process improvements and making sure efforts were coordinated and delivery was being met
Delivered metrics to executive level staff weekly to report progress of all projects running