SUMMARY

• Experienced results - driven technology and infrastructure Project Manager with 19 years of successful experience in products, services and operations projects.
• Strategic thinker; plan and manage large projects aligning business goals with technology to achieve consistent process improvement.
• Successful in building operations and project teams; excel at strengthening and improving productivity.
• Excellent accounts manager, transforming customer needs into product feature requirements.
• Effective communicator with solid organization skills to drive projects collaboration, stakeholder management and projects milestones.

PROFESSIONAL EXPERIENCE

Confidential, San Diego, California

Sr. Program Project Manager

Responsibilities:

• Led the initiation of the 4M dollar program’s covering communications, project charters, the forming of a Steering Committee, budget and resources allocation and business justification.
• Develop and maintain multiple projects plans; Scope baseline & WBS critical patch management; formal artifacts; business requirements; and sustain effective communications throughout multiple departments within the company and direct stakeholders.
• Work with technical leads on project components to deliver infrastructure security proposals for verticals, such as: Vulnerability management; strategic patch/asset management and configuration; ATP, malware, & intrusion detection; Email and Anti-Phishing security; incident response plans & practices; and other projects to deliver network segmentation, dev ops SDLC practices, and access controls, based on industry standards and compliance.

Confidential

Senior Project Manager

Responsibilities:

• Developed project scope and translate objective into contracts’ Scope of Work for large implementations, software customization and development - Define requirements, set client’s expectations, and develop projects risks log to ensure the success of deliverables.
• Led multiple projects in a highly dynamic and changing work environment that directly enhanced Abacus flagship software features, and provide customized solutions to important Abacus’ clients.

Confidential

Senior Technical Project Manager

Responsibilities:

• Manage project scope baselines, risk mitigation and communications for the planning and execution of the MedImpact Colo migration and datacenters-staging for core-competency applications/infrastructure’ upgrades or deployments.
• Develop projects for MedImpact database security releases on various company applications, such as MedAccess, MedResponse and Claims Management, improving rollout times by 25%.
• Manage program collaboration and communications with al IT departments to align Production, Development, QA and Change Management deliverables for Database Security and Datacenter projects
• Work closely with executive stakeholders on reporting progress and maintaining executive project dashboards in Confluence and QuickBase to improve communications

Confidential

Information Security Program Manager

Responsibilities:

• Responsible for the management of Information Security infrastructure programs and projects with MICS/PCI/SOX compliance, including all aspects of projects life cycles, budgets, master schedules, PMO supported processes, technical teams’ project leadership, and overseeing the progress of new infrastructure solutions and technology integration.
• Manage ETCs and EACs for 12 projects in the Info Security Program in a balanced matrix environment including:
• IT Infrastructure and Info Security Verticals: Active Directory Restructure and Policy Orchestrator, Web Application Security for Confidential eCommerce Web Sites; Intrusion Prevention and Detection; Web Proxy Server; Network Access Control, DLP and other critical projects.
• Collaborate with the PMO, Operations, Systems Architecture and Review Boards, on approving project resources, compliance controls, demand creation, agile/waterfall SDLC and PLC secured process integration.
• Track major deliverables and milestones in support of projects’ scope.
• Manage project budgets and technology procurement spanned across multiple organizations at Confidential .
• Lead multiple meetings, stakeholder communications, and coordinate action items at all levels.

Confidential

Manager of Security Operations and Project Management

Responsibilities:

• Managed and recruited the 24/7 operations team of Security Analysts and Escalation Engineers for the $10 million co-managed cloud services in a virtualized Operations Center and datacenter environment.
• Drove the projects’ communications and collaboration between national and international customer requirements and expectations management, and onboarding teams (Engineering, Operations, Vendors, and Development).
• Led and co-managed IT Security infrastructure and 2 Datacenter operations projects, leveraging security vendor solutions and virtualization technologies such as Windows 2003 to 2008 servers, VMware, McAfee, Citrix, Network Access Controls, HP SANs, and SIEM for a $1 million serviceability savings in 2012.
• Managed vendors as a reseller to reduce the IT Security-as-a-service’s licensing costs by $500K, while improving Hardware leases and IT support processes. Influenced the institution of additional Services Portal features in the cloud that covered: Log Management, Firewalls, NAC, Vulnerability Scanning, Monitoring, etc.
• Led projects to improve operations and services by 30% in 2012. Developed a knowledge bank, customer dashboards, management metrics reporting and made analysts’ processes more cohesive.
• Developed and managed regulatory compliance projects to implement ISO 27001, ITSM and AT101 SOC2 standards. Managed Lessons Learned and project materials resulting from projects verification and validation phases. Provided Risk Management planning for multiple large client onboarding projects.