Summary:

Around 10 years of experience in the IT industry with exposure to all areas of SDLC and worked on a wide range of Microsoft Technologies.

• Experience in working as a technical project Manager across multiple projects at the same time.
• Have worked on client facing, highly visible projects, adhering to strict deadlines, with requirement of good quality.
• Have been the Point of Contact for most the projects spearheading project management and architectural efforts.
• Possess a good mix of technical and managerial skills thereby being able to play a dual role for most of the projects.
• Exhibited strong technical skills in design and end to end development of projects as the situation demands.
• Exposure to a wide range of Microsoft technologies from COM to the latest and greatest in .NET.
• Worked on POCs for critical and impactful projects and continued till project completion.
• Have worked on quite a few architectural patters MVVM,MVP,SOA and almost all design patters.
• Worked in design and development of ERP solution for Sungard US Public Sector. Technologies- WPF, WCF, C ., SQL Server.
• Development of enhancements of Credit/Debit Card Fraud Management software used by Fraud Analysts in Fidelity Information Services. Technologies- COM, Visual Basic, SQL, Visual Basic.Net.
• Working as Onsite coordinator and POC for a very strategic project developed in .net. Responsible for design, development and deployment adhering to quality and deadlines.
• Worked in IVR Interactive Voice Response project for a large technology insurance provider. Developed middle tier .NET services to be consumed by CVP Cisco Voice Portal to profile callers and enable callers to file claims over phone
• Provided production Support of MES Manufacturing Equipment Services product. Identified root causes of an application hang/crash/system faults. Live debugging using Win Debugger.
• Worked in development of GIS Geographical Information System applications in MapInfo, Visual Basic, MSAccess, MAPX.
• A goto person team and client can rely on.
• Adept in working in cross-functional teams in diverse geographical locations.
• Exposure to scope management, time management and risk management knowledge areas of project management.
• Spearheaded efforts on feature estimation techniques using function point estimation and story point estimation.
• Initiated change and demonstrated successes in projects by inculcating practices from PMBOK.

Technical Skills:

Programming Languages

• C , VB.NET, XML, VB6, XSLT, MAPINFO, MAPBASIC, VBA.
• UI
• WPF, ASP.NET, VB.
• MIDDLETIER Technologies
• SOAP, WCF, Web Services.
• Web/XML Technologies
• ASP.NET, JavaScript, JQUERY, XML, XSLT, XPATH.
• Frameworks
• .NET 3.5, .NET 4.0, .NET 4.5
• Tools Utilities
• Visual Studio, DebugDiag, Crystal Reports JIRA
• Architectural Patterns
• MVC, MVP, MVVM, SOA.
• RDBMS
• MS SQL, MS Access, Oracle 9.x.
• Source Control
• Microsoft VSS, TFS.
• Design Patterns
• Singleton, Factory, Abstract factory, Facade, Iterator, Command, Observer.
• Operating Systems
• Windows 9x/2000/XP, Linux ,UNIX, Sun Solaris

Confidential

Assistant Manager, Technology/Architect

Job Responsibilities:

• Developed RESTFul WCF service Conductor that will enable business module developers to implement business logic in a configurable fashion leading to faster turnaround at the time of defect fixing and enhancements, better maintainability, more readability etc.
• Working as a Point of Contact for a Web based strategic project built on Conductor RESTFul WCF Service for a large telecom provider.
• The object of the Web based project was to phase out a legacy web application and build a new application based on a responsive architecture. Project resulted in impressive financial benefits for clients for key parameters.
• Architect and co-ordinate efforts to develop a IVR migration project in C .Net. This project helped to phase out third party modules enabling in better maintenance, single ownership and reduced costs.
• Design and develop generic framework to profile IVR callers, to be used across multiple clients. Developed .NET services to be used by CVP Cisco Voice Portal to enable callers to file insurance claims over phone. This resulted in year on Year improvement in Average Handle Time, Calls Per Claim and Call Volume.
• Develop restful WCF services for a major cable TV provider. The end project led to substantial cost reduction for client leading to more enhancement and continued relationship.
• Supported Customer Service Representative ramp-up on the new solution. Furnished user guides and provided UAT support.
• Provide sprint leadership to ensure successful QA followed up with production installs and business validation.
• Provide root cause analysis on post production incidents. Provided production support.
• Estimate tasks using Story Point Estimation. Development and tracking of project schedule using Microsoft Project.
• Design and develop modules in C .NET. Support SQA, UAT, business.
• Interact with business to understand requirements and co-ordinate with offshore team.

Technologies/Tools:

• .NET, ASP.NET, SOAP, WCF, MS SQL.
• XML, XSLT.
• UML, Microsoft Project, Crystal reports, Visual Studio.
• Environment: Windows 2008 server

Confidential

Lead Technology

Job Responsibilities:

• Leading and mentoring a development team to deliver user stories for client.
• Planning, estimations, execution, tracking, closure of sprint. Perform risk management all throughout the sprint cycle.
• Conducting design review sessions before start of development.
• Supporting SQA, production readiness, deployment plan and production release management.
• Participation in architecture and design of highly available, maintainable and configurable solution for VSS-IVR Voice Self Support- Interactive Voice Response application. This application is used by subscribers of all the major carriers in the US.
• Design of solution of User stories using UML at high and low level. Present and obtain signoff on the same from solution architect and business.
• Design and implement test driven development using Moq.
• Estimate tasks using Story Point Estimation. Design reusable estimation framework for accurate estimation.
• Development and tracking of project schedule using Microsoft Project.

Technologies/Tools:

• AP.NET, WCF, WPF, C .NET.
• MS SQL.
• UML, Microsoft Project.
• Environment: Windows 2008 server

Confidential

Principal Software Engineer

Job Responsibilities:

• Development of features of a Windows application Winsolutions for US Public Sector in areas of Community, Work Management, Utilities for US Public sector, using Agile Scrum Methodology.
• Development of software for Sungard K12 education for all the major school districts in US.
• Participation in design meeting with Product Managers to understand use cases, product features at the start of sprint. Estimation of development hours and report the same against team capacity to development manager. Demonstration of feature to product owners after sprint cycle of 30 days.
• Technical mentoring of team in terms of feature understanding, development methodology.
• Issue fixing logged by QA.
• Development of DB layer, SOA business layer and UI, needed for features.
• Applications worked in: CRM, Asset Management.

Technologies:

• WPF, WCF
• C .NET, SQL, Visual Basic, COM.
• Architecture Patterns: MVP,MVVM
• Environment: Windows 2008 Server

Confidential

Sr. Software Engineer

Job Responsibilities:

• Understanding of the root cause of a defect, code fixing and unit testing with data given by Business Analysts. Development of enhancements needed by the business.
• Business travel to US for knowledge transfer from development team and product orientation with the Business Analyst team.
• Fraud Management software related to Credit/Debit Card fraud and disputes, used by Fraud Analysts. This involves multiple components developed in VB, VB.Net, that hand shake with each other to perform various tasks.
• Redesign and development of the printing subsystem of the Fraud Management Software, to enhance performance and improve user interactivity.
• Resolve bugs and enhance the background tool that works with the Fraud Management desktop application to perform all the central activities like document indexing, case creation and activation.

Technologies:

• C .Net, SQL Server
• Visual Basic, COM.

Confidential

Project Engineer

Job Responsibilities:

• Reported to the Product Manager, worked as the Applied Technical Consultant in On-site US, Japan and provided support to Applied customers on a 24/7 basis, development of diagnostic tools.
• Developed Tool to scan application log files to report details of error, frequency of error, error source etc. Developed in C and MS Excel Object Library.
• 24/7 production support to leading semiconductor companies using , Applied MES Manufacturing Equipment Services product.

Technologies:

• Oracle PLSQL, MSMQ.
• Microsoft Win Debugger to analyze crash/hang dumps.
• Windows performance monitor to monitor memory leaks of an application.

Confidential

Integration Engineer III

Job Responsibilities:

• Reported to the Support Manager, involved in Designing data transformation migrating solutions for clients, work on production issues on a strict timeline basis and knowledge base generation.
• Conducted periodic trainings and designed training modules for newly joined integration engineers.

Technologies:

• Pervasive integration database products.
• Various types of RDBMSs used by the product to migrate the data to and fro.

Confidential

GIS Application Developer

Job Responsibilities:

• Reported to the Director, involved in designing developing GIS Applications, understand Client Requirements Document System Specifications and Program coding Testing of Modules.
• Conducted End user Training Documentation, imparted GIS training to Army Officers of the Eastern Command and GIS Training in MapInfo in RCC Kolkata.

Technologies:

• MapInfo 5.5 and MapBasic 5.0
• Visual Basic 6.0
• MapX Mapping Component

Projects:

• GIS solution developed in MapInfo. Programming language: MapBasic, Backend: Mapinfo
• Data entry solution developed in Visual Basic and backend as MS Access
• Modules developed in Visual Basic to cleanse, normalize data collected after a manual survey. Backend: MSAccess
• Tools developed in MapInfo for digitization operations. Programming Language: MapBasic

Confidential

Senior Associate

Handled Inbound Software Hardware Support APPLE MACs, MAC OS, Airport, IPods and Apple Software

Confidential

Tech Support Officer

Provided Desktop Support for DELL Home Computers