SUMMARY

• PMP and CSM Certified Project manager/Scrum Master/QA Manager with 13+ years of rich experience in Project Management/Agile Methodology, Software Testing providing cradle - to-grave management over large-scale IT implementations., expert in agile and waterfall project management methodologies, acted as a test liaison between Product Delivery and Test teams.
• Excellent communicator in leveraging technical, business and financial acumen to communicate effectively with client executives and their respective teams to achieve on-time, on-budget and on-spec project completions.
• Capable of merging customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.
• Leverage strong problem-solving skills in analyzing complex issues and developing effective solutions.
• Thorough knowledge and use of process improvement and quality management methods, tools and technology used to create and support defect-free, application software or business operations processes for which the quality program will be focused.
• Thorough knowledge and experience conducting risk analyses, quality assessments, audits and/or studies and implementing successful process improvement programs.
• Proven track record of managing and delivering high-quality and timely projects utilizing agile, iterative, and waterfall delivery methodologies.
• Manage team in advancing Quality Assurance methodology and industry best practices.
• Mastery of project management, SDLC methodology, test & validation.
• Experience establishing, standardizing and maintaining test processes and procedures.
• Experience managing a Software Quality Assurance Team of 10+ Engineers/Analysts.
• Experience building an SQA organization from the ground up.
• Extensive experience with testing both proprietary and commercial off-the-shelf software in the cloud and on-premises deployments.
• Proficient in System testing, UAT, integration testing, sanity testing, exception testing & compatibility testing of client/server and web-based applications.
• Experienced in Cloud implementations.
• Expertise in Vendor management.
• Proficient in writing and executing functional test cases.
• Experience in authoring and executing automated scripts using Selenium.
• Experience implementing HP Quality Center / ALM (test management system).
• Provide input and estimates to project planning activities for SQA tasks.
• Provide timely and accurate status reporting of SQA tasks, risks, and issues to project stakeholders.
• Excellent written and verbal communication and presentation skills.

TECHNICAL SKILLS

Technologies worked on: Siebel CRM, Mainframes, SAP MDM, SAP MM, Sales Force, Service Cloud, API interface, Project and Portfolio Management (PPM), PL/SQL.

Project Management skills: Project Life cycle Management, Enterprise-wide Implementations, System migrations, Requirement definition and analysis, Team building and Leadership, Project planning, Project budgeting and cost controls, Project Schedule, Project Risk and Issue management, Project scope change management, time management and resource management, managing multiple large-scale projects simultaneously, Project and performance reporting, Analytical/critical thinking and problem solving, Strong team building and stakeholder engagement skills.

Software Testing skills: Quality Assurance, QA methodologies, Software testing principles, Verification/ Validation techniques, Manual Testing, SDLC, Test Automation, System Testing, User Acceptance testing, Test Strategy, Test Plan, Requirement Analysis, Agile methodologies, Regression Testing, Defect Tracking, Scrum, Functional testing.

Test Management Tools: ALM, QC, Mantis and Rational ClearQuest.

Undergone Training: Java, Java script, C, C++, Data Structure, UNIX, DBMS/SQL, V&V Testing.

PROFESSIONAL EXPERIENCE

Project Manager / Business Analyst / QA,UAT Lead

Confidential

Responsibilities:

• Primarily responsible for the successful completion of the project.
• Prioritized tasks and carefully managed time to consistently meet delivery dates;
• Use standard project performance metrics to assess and evaluate the program.
• Closely collaborated with project members to identify and quickly address problems.
• Assign roles and holds individuals accountable for meeting responsibilities.
• Organize and lead project status and working meetings.
• Detailed improvements to restoration plans by creating detailed budgets, schedules and cost estimates for clients.
• Performed detailed assessments of risks to determine constraints and develop mitigation strategies.
• Monitor the overall cost, control, adherence to schedules, and technical quality of work.
• Took active role in company growth by consistently providing quality customer service to promote growth and retention.
• Created and maintained schedule to protect company from dead-deal expense while meeting contractual obligations.
• Delivered projects to pre-determined budget, maintaining time parameters and quality standards.
• Prepare and distribute progress reports and all required Status Reports.
• Analyze spend-down.
• Determine and provide prioritized list of custom reports including report design/filter requirements before the start of this work package.
• Handling and mitigating project risks, issues and handling scope changes aligned to statement of work and PCRs.
• Ensure that the Project deliverables are met, Project Schedule is completed, approved and updated as required.
• Worked with senior leadership to complete complex projects on time and under-budget.
• Developed and initiated projects, including managing costs, schedule and performance.
• Developed process improvement initiatives and analyzed problems to create corrective action strategy.
• Kept project on schedule and within budget while serving as project leader.
• Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
• Lead acceptance testing of each of the work packages and provide prompt continuous feedback.
• Develop and update business process documentation for testing and training management.

Business Analyst

Responsibilities:

• Creating, analyzing, and validating detailed functional specifications.
• Requirement gathering and analysis.
• Using business analysis, flow charts, activity diagrams, use case diagrams, document analysis, workflow analysis using Microsoft Visio, Top Team Administrator tools.
• Interpreting business needs of customers and translating them into the application and operational requirement with the help of strong functional, analytical and project management skills.
• Creating a detailed business analysis, outlining problems, figuring out opportunities and solutions for a business.
• Communicating the benefits of your recommendations across departments and assisting to address any uncertainty.
• Collaborating proactively with internal and external customers to analyze information needs and functional requirements and delivering use cases, interface designs as when required.
• Delivering work products throughout the project life cycle.
• Producing written documents to support the work, report on findings to present to the stakeholders when necessary.
• Lead UAT testing effort with actual business users.

Test Lead/Test Manager/Project Manager/Scrum Master

Confidential

Responsibilities:

• Manages and directs overall project team activities and monitors progress, including project health, capacity planning, developing and mentoring staff, and internal process improvement activity
• Prepare project documentation, deliverables, finances, resource allocations, and status
• Responsible for budgeting and forecasting, expense reporting, risk management, status reporting, and execution
• Develop strategy and architecture for clients in alignment with business plans
• Prepare presentation materials to be shared with the work stream steering committee and executive sponsors as well as senior management, business groups and other relevant stakeholders
• Work closely with technology team to develop product roadmaps and execute delivery of technology platforms
• Develop, scope and execute on internal issues as assigned
• Collaborate with participants to determine project timeline
• Account for complete project lifecycle from inception to closure
• Establishing test operations processes and procedures.
• Lead the architecture, design, development and operations of enterprise scale testing frameworks, processes, methodologies.
• Support business development activities, including the creation and presentation of proposals to senior leadership and key stakeholders.
• Managed software quality assurance and testing teams comprised of onshore and offshore resources.
• Involved in Scrum meetings, played a role of Scrum master.
• Implemented new quality assurance and customer service standards.
• Reported all malfunctions to production executives to ensure immediate action.
• Monitored staff organization and suggested improvements to daily functionality.
• Assured consistent quality of production by implementing and enforcing automated practice systems.
• Prepared and collection production reports.
• Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
• Determined quality department standards, practices and procedures.
• Tracked quality issues with external customers, suppliers and internal plant operations.
• Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
• Analyzed historical testing results to isolate failure patterns for long-term investigation into possible development protocols improvements.
• Tested pre-release modifications to reduce possibility of end users experiencing crashes or bugs.
• Completed in-depth usability testing on Windows, Android and iOS mobile devices.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Tracked, prioritized and organized defects with TFS, working with development team to facilitate timely corrections.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team.
• Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
• Operated under Agile and Scrum frameworks to complete releases every 2 weeks and well-organized sprints.
• Effectively interacted with Development and Support departments regarding software defects and issues, working closely to develop innovative solutions.
• Reduced overall testing hours >80% by writing and optimizing automation test scripts.

Sr Quality Assurance Analyst

Confidential

Responsibilities:

• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
• Reported test findings to development personnel, advising staff on efficacy of subsequent remediation attempts.
• Involved in Scrum meetings.
• Assign daily test preparation and execution activities to testers.
• Worked with supervisors to streamline testing processes and improve testing capabilities.
• Prepare RTM and Review all the QA deliverables.
• Developed and executed comprehensive test plans, test approach and workforce breakdown structures for complete systems.
• Collaborated with developers and product owners to stay current on product features and intended functionality.
• Trained new test employees on project, product and company guidelines to promote productive and high-quality work.
• Maintained authoritative knowledge of multiple software testing tools, including ALM and TFS.
• Recorded test results in ALM detailing testing processes, results and suggestions for production team.
• Identified and tracked defects with ALM and supported developers in resolving problems by completing additional tests.
• Interacted with product managers to deliver performance issue resolution reports.
• Created both real-time and accelerated testing scenarios for long-term and expedited development schedules.
• Directed off-site teams completing manual and automated tests to support successful product development stages and releases.
• Evaluated results against design and customer standards.
• Guided team of 10 testers in agile environment, coaching employees to maintain best-in-class testing.
• Worked alongside management to develop testing and improvement plans.
• Coordinated with offshore development teams, delivering remote lectures on testing techniques, tools and protocols.
• Perform super care defect analysis and Test closure activities.