SUMMARY

• Experienced QA Manager offering 15+ years of managing products, applications, projects, programs focusing on Project Management, QA Management, Business Analysis, stakeholder and vendor management. PRINCE2, CSM and ITIL V3 certified. Master Degree in Computer Applications and Graduate Degree in Commerce & Accounting.
• Strong expertise in SDLC, PMO, UAT, Process Improvement, IT Governance, Risk Management, Defect Management, LOE Estimates, SAFe Agile Framework, TCoE, BCP, CMMI with industry experience in Telecom, Health Care, Ecommerce, Insurance, Energy/Utilities, Retail, Mortgage, Securities/Finance and Investment/Brokerage Banking domains.
• Experience in Testing Process by using DevOps, Agile (SCRUM), Waterfall and V - Model.
• Experienced Scrum Master with a proven track record of delivering high-quality software, on-time and within budget.
• Good knowledge of Business process development using Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC) for testing and Defect Life Cycle.
• Extensively involved in manual testing of web applications across different platforms/browsers.
• Hands on experience using Automation testing tools like: Selenium, QTP, HP ALM, SoapUI, Load Runner and Jenkins.
• Experience in using Git repository. Knowledge in developing scripts using Gherkins (BDD). Possess good exposure to Continuous Integration / Continuous Delivery process/set ups (CI/CD).
• Expertise in Test Strategy, Test Approach, Test Metrics, Test Planning, Test Execution, Test Result Analysis, Defect Triage and maintaining the Requirement Traceability Matrix.
• Conducted project walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
• Conceptualizing and implementing best practices within the delivery team to improve customer satisfaction.
• Capacity Optimization through metrics collection, analysis and process compliance.
• Good knowledge on Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management and Reporting.
• Lead and develop a skilled, motivated and cohesive team by providing effective direction, coaching and motivation.
• Solid analytical skills, exceptionally strong problem solving, decision making, and people management skills.
• Determined, self-starter, quick learner with strong interpersonal skills with proven ability to manage the positive and productive client relationship.
• Participation in RFP responses, initiation of POCs and involved in Go to Market strategy.

TECHNICAL SKILLS

RDBMS: Oracle 8/9i and SQL Server 2008

ETL/BI Tools: Informatica, Micro Strategy

Data Processing System: Mainframe

CRM: Salesforce

Workforce Management: Qfiniti

Supply Chain: RR Donnelley & Xerox

Testing Tools: WinRunner 6.0, QTP 11.0, Selenium IDE, Selenium WebDriver, LoadRunner 9.0, GitHub, Jenkins

Operating Systems: Windows, Unix, Linux

Development Tools: Toad, MS-Word, MS-Excel, MS-Access, MS Project, PVCS, Putty and Share Point

Processes Standards: Capability Maturity Model Integration (CMMI)

Project Tracking: Version One, JIRA, HP ALM

SDLC: V-Model, Waterfall, Agile

Methodologies and Framework: Scrum, Kanban, ServiceNow, DevOps, SAFe

PROFESSIONAL EXPERIENCE

Confidential

Program Test Coordinator

Responsibilities:

• Test Coordinator to standardize the process of creating external accounts in Smart Station Assets & Liabilities it will allow Confidential Advisors to better understand what types of external accounts are being created and thus reducing human error.
• Understanding of requirements, analysis, facilitate JAD sessions, derive acceptance criteria, use cases analysis, scenarios, business and workflow analysis.
• Facilitate Scrum ceremonies (grooming, sprint planning, retrospectives, and daily stand-ups).
• Working with Product Owner on Product Backlog, Spring Backlog, Sprint Burndown, Release Burndown.
• Managed release planning and delivery, risk/issue identification, mitigation, scope control, financial reporting, and tracking/reporting of project progress via status reports.
• Ensure participation in analysis of requirements and design reviews and ensure appropriate acceptance criteria is defined
• Hold testing kick-off meetings and meet with all project stakeholders.
• Develop test strategy with input from test planners, development teams and LOB with focus on end to end test coverage, test scenarios and interfaces.
• Facilitate the development of SIT/UAT test plans, across all areas and bundling into comprehensive test plan package with end to end coverage. Schedule Test Plan review meetings with BA, UAT and QA teams.
• Facilitate the development of appropriate test cases, scenarios and scripts by test planners/testers and support test data, test IDs and test environment requirements.
• Coordinate SIT / UAT testing and defect triage across integrated functional testing, automation and stress, performance and load teams.
• Analyze and verify automated and manual test approaches and execute acceptance, integration, installation and system testing.
• Derive Acceptance Criteria, UAT Kick-Off, Conduct UAT and coordinating with internal/external stakeholders for any issues.
• Track stories, backlog, change log, versioning, builds, milestone, goals and issues using Jira/Version One.
• Identify testing dependencies & risks with requirements, scope, and application availability as well as understanding dependencies between testing teams.
• Provide test reporting and ensure process are aligned to standards (EPM, SDLC and ETM).
• Responsible for Go or No-Go decision and preparation of project summary report. Update weekly status on EQE/EPM dashboards.
• Preparation of project summary report and publish KPI’s to internal and external stakeholders.

Confidential

Business System Analyst

Responsibilities:

• Perform gap analysis AS IS and suggest process improvement TO BE for the Bank security applications.
• Present to the team on the Project and Operation Management process based on PMBOK standards. Develop Project plan, project strategy and SOWs.
• Worked on Identity and Access Management (IAM) and Okta SSO project that led to 30% improved user productivity, reduced calls to help desk and 40% ROI.
• Configure, implement and validate the vendor applications necessary to support the overall IAM program. The applications may include: password management, password policy enforcement, access entitlement provisioning and de-provisioning, access entitlement certification and single sign-on.
• Managed successful migration of critical production and contingency servers with no impact to business.
• Created Business Requirement document (BRD) and Functional Requirement document and maintaining the Requirement Traceability Matrix (RTM) related document.
• Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows and lesson learned sessions.
• Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines.
• Established PMO practices. Developed a project roadmap and established tools and processes for managing from concept to deployment.
• Facilitated successful Release of Code from Engineering to Production by proactively & reactively working with Executives, Product Management, Development, QA and Operations.
• Provided Change and Configuration management for QA and other Pre-Production Environments.

Confidential

QA Manager

Responsibilities:

• Provided Business Consultancy and QA Management throughout all phases of testing to deliver Healthcare Exchange (Affordable Care Act) to better align the Medicaid portal with the interests of Business Users.
• Development of project plans, created/managed resource tasks, resource time tracking, project budget tracking, and resource allocations.
• Established PMO practices. Developed a project roadmap and established tools and processes for managing from concept to deployment.
• Managed successful migration of critical production and contingency servers with no impact to business.
• Facilitate Scrum ceremonies (grooming, sprint planning, retrospectives, and daily stand-ups).
• Working with Product Owner on Artifacts Such as Product Backlog, Spring Backlog, Sprint Burndown, Release Burndown.
• Responsible for the development of corporate IT standards and policies to ensure compatibility and integration throughout the company. Approved/Managed subcontracting and vendor evaluation studies pertaining to the IT organization.
• Managed release planning and delivery, risk/issue identification, mitigation, scope control, financial reporting, and tracking/reporting of project progress via status reports.
• Managing Source control, build management, configuration management, and monitoring and log management for continuous integration using DevOps.
• Implemented ITIL compliant change management process using standard IT Infrastructure Library (ITIL) and IT Service Management (ITSM) methodologies.
• Participate in Weekly Review Meetings and prepare Governance data and presented it to the customer by maintaining the commitment has agreed in SOW.
• Attended the Regular Core Team Meetings, Weekly Status Meetings, UAT Meetings, Client Meetings, and Defects Review Meetings and co-coordinated with offshore team. Involved in PMR, Project Governance, TRR and TCR.

Confidential

QA Manager

Responsibilities:

• Provided Project QA Management throughout all phases of SDLC to deliver Confidential projects to better alignment the interests of sponsors and investors.
• Understanding of requirements, analysis, facilitate JAD sessions, derive acceptance criteria, use cases analysis, scenarios, business and workflow analysis.
• Collaborate with developers, business analysis, subject matter experts to establish the vision and roadmap of the project.
• Presents project status and issues to customer executive level personnel through formal presentations.
• Managing financial aspects of the project against assigned budgets and managed team size of 25+ in different geographical locations.
• Manage billing, payments, timesheets, invoicing, revenue forecast and publish data sheet to project leadership team.
• Track QA roadmap, resource utilization, change log, versioning, builds, milestone, goals and issues using Jira.
• Prepared Governance data and presented it to the customer by maintaining the commitment has agreed in SOW.
• Ensures adherence to quality standards and reviews project deliverables.
• Responsible for assigning individual responsibilities, identifying appropriate resources as needed and developing a schedule to ensure timely completion of the project.
• Manages the scope, risks, issues, deliverables, and schedule of individual project tasks.
• Establishing and enforcing the use of the project's Change Control process.
• Presenting details of the project Risk Management Strategy to the Steering Committee.
• Provides direction, motivation, support and inspiration to the program team.
• Ensures that quality guidelines and recommendations are met.
• Prepares and presents the progress report to senior management. Identifies problems and implements solutions. Evaluates and assesses the program results.

Confidential

QA Manager

Responsibilities:

• Provided Project QA Management throughout all phases of SDLC to deliver securitization of assets by deal structuring, deal maintenance and implementation of article 122A to better alignment the interests of sponsors and investors.
• Experience working as Matrix organization. Manage the coordination and scheduling of project activities to create efficient practices/processes across multiple projects and developing organizations.
• Attended the Regular Core Team Meetings, Weekly Status Meetings, Client Meetings, and Defects Review Meetings and coordinated with offshore team.
• Synchronize schedules, set expectations and establish service level agreements (SLA), Escalate issues with internal tools.
• Responsible for a team of professionals supporting key global initiatives as they related to financial and internal control standards and compliance with statutory and Sarbanes-Oxley (SOX) requirements.
• Developed and oversaw scoping and testing strategy and reporting on both financial and technology SOX compliance projects globally.
• Perform Gap Analysis between the processes of Organization's Practice & TMM Level 5 processes.
• Monitoring and Maintaining test environments. Involved in PMR, Project Governance, TRR and TCR.
• Plan and schedule project timelines and milestones using MS Projects. Develop weekly and monthly project status reports.
• Create, track and close out requisitions and invoices in accordance to IT Supply Chain Management - Procurement practices.
• Identify and schedule project deliverables, milestones and required tasks, providing early visibility to schedules, milestones and maintain risk logs.
• Leads project meetings and coordinates and facilitates communications with management and across teams. Create training materials and facilitate training sessions to external vendors.
• Create and distribute internal and external organization change management communications.
• Collate and analyze metrics to enable and lead continuous improvement processes.