SUMMARY

• 14 years of diversified experience in Information Technology inclusive of 8+ years in Solution Architecture, with focus on Code and Infrastructure optimization driving Performance and Site reliability.
• Specialize in leading DevOps teams targeted towards change management, and governance, change build and deploy, full - stack monitoring, analyzing bottlenecks, root cause analysis and administering solutions targeted towards highly performant digital systems.

TECHNICAL SKILLS

• PROSCI pillars, Service Now, JIRA, Rally
• Riverbed, Thousand Eyes, Wireshark, OpenNMS
• Dynatrace, Grafana, Riverbed, ThousandEyes, Google Analytics
• AWS, Azure, Google Cloud, REST, SOAP, Jenkins, Kubernetes, Containers, Middleware WebLogic, WebSphere, Apache, Chaos Engineering (Gremlin, Simian Army) Content delivery (Akamai, CDN), Network modeling, Network and Service virtualization, Mainframe, Citrix
• C, C++, JAVA, Scala, C#, Python, Powershell
• Waterfall, Agile, Scrum, Kanban (ServiceNow, JIRA, Kanban Board, Trello)
• LoadRunner, JMeter, Gatling, ALM
• Strong communication skills
• Solarwinds, Dynatrace, AppDynamics, ThousandEyes, Kibana/Grafana, Google Analytics
• Dynatrace, ELK, NewRelic, AppDynamics, CA APM (Introscope), Kibana/Grafana
• Cloudwatch, NMON, Rstatd, JConsole, VisualVM, Perfmon, Telegraf
• Telecommunication, Insurance, Banking, Health, Retail, Governance, Risk and compliance, Finance, CRM (Siebel), Performance Benchmarking on Software and Blade servers (HP and CISCO)
• Windows, UNIX, LINUX, Ubuntu, CentOS, MacOS

PROFESSIONAL EXPERIENCE

Architect/Coach

Confidential

Responsibilities:

• Leading the DevOps - SRE efforts across Discover core banking system, responsible for architecting solutions to establish pillars of SRE - observability, telemetry, change management, impact assessment, chaos engineering and self-healing within the core banking platform
• Leading change management function for the SRE team to coordinate and implement changes into Staging and Production
• Created Design and Requirements Control gates and managed Features and Small Effort requests for each PI
• Coordination with various capability teams and overseeing Production monthly deployments, identifying and mitigating resistance
• Responsible for working with Business Units, Value stream architects, application and platform teams for gathering and reviewing requirements pertaining to Pre-Prod and Post-Prod Ops.
• Integrated Metrics from Service Now and Rally to create an Enterprise board for Change Management
• Scrum Master for SRE sprint plans, risk identification and mitigation, capacity and velocity planning.
• Creation of fully integrated SRE dashboard and automated reporting/alerting on performance and availability of live systems
• Introduced Gremlin and Moogsoft to introduce Chaos Engineering and AI Ops within Discover Core banking platform
• Provide process and team governance to the team, communicate clearly and frequently with Stakeholders and Business Units, attend technical seminars, organize brown bag sessions.
• Evaluating and enabling newer technologies - AWS ECS, Kubernetes for container orchestration, Dynatrace and AppDynamics for production telemetry, SRE Golden Signals, Automated build and deploy processes on a Cloud and Hybrid platform using AWS CodePipeline, Code Build, Code Commit, Code Deploy, Elastic container service, Jenkins, Gremlin for Chaos Engineering, Moogsoft and Telegraf for AI Ops etc.

DevOps Lead

Confidential

Responsibilities:

• Leading the DevOps team Confidential which is a Loyalty points based Travel Company.
• Managed application code delivery from 3 rd party Tavisca systems, and oversaw cloud migration plan
• Created Design and Requirements Control gates and managed Features and Small Effort requests for each PI
• Following Agile methodology to lead scrum teams into identification of bottlenecks, Production dashboarding & alerting, Root cause analysis, troubleshooting, code fixes, deployment health etc. for robust Production releases and Datacenter swings.
• Lead and Manage DevOps efforts transitioning CX Loyalty applications hosted within On-Premise datacenter over to AWS cloud.
• Lead second line support team for all production performance incidents, leveraging on Kibana/Grafana, Dynatrace Real user management, Dynatrace One, Appmon, synthetic and UEM for on-prem infrastructure and new Dynatrace One Agent on AWS platform alongside CloudWatch and Solarwinds.
• Work with the team to automate the build and deploy process on AWS cloud using AWS CodePipeline, CodeBuild, CodeDeploy, ECS, OpsWork etc.
• Integrate Production functional and Performance validation into Jenkins to create a seamless Build - Deploy - Test – Validate automation with a closed loop feedback system for Auto-rollbacks in case of build/deploy failures
• Dynatrace One agent configuration, custom measures and Business Transaction creation on Appmon, Custom dashboard with real-time incident identification, alerting and reporting that fastens the troubleshooting process.
• Enabled Dynatrace synthetic analytics of service availability and SLAs/SLOs/SLIs with daily report generated for core functions.
• Created network monitoring visualization using Thousand Eyes, log analysis and dash-boarding using Elastic, Kibana and Grafana on AWS platform.

Lead Architect

Confidential

Responsibilities:

• Working closely with the Enterprise Architecture Team, leading the Performance engineering and SRE practices team Confidential Allianz, architected the Enterprise Performance engineering framework structured towards driving Enterprise wide continuous performance improvements Confidential each infrastructure tier
• Active member of the monthly release planning committee, creation of control gates, release notes coordination between teams
• Performed major database and stored procedure level performance tunings for both Oracle and SQL databases, improved network level performance within the Intranet including Citrix tier, benchmarked performance and availability, dissected and tuned performance Confidential service tier for both SOAP and REST based services, identified and fixed numerous performance defects within the end user applications.
• Optimized performance and stability of Sitecore applications (.Net framework) migration to Azure platform. Leveraged on Azure logs for troubleshooting and performance quantification.
• Improved Allianz Life website availability, reliability and performance significantly over time
• Leveraged extensively on Dynatrace AppMon, UEM and Synthetics for Production Dashboarding, Monitoring and troubleshooting Production defects.
• Real time analytics using Google Analytics and Dynatrace, enabling app owners to visualize real time trends
• Established network virtualization with performance engineering lab (PEL), aimed Confidential simulation of various network models aiding in quantification of the impact of network latencies over performance. PEL utilized Riverbed Steelbird packet optimizers (hardware Component) and Soft Perfect Emulators (Software component).

Lead Architect

Confidential

Responsibilities:

• As lead within architecture team Confidential the Sales and Billing vertical Confidential &T, architected solutions aimed Confidential bridging the gaps and merging 3 major technology pillars Confidential &T – Mobility, Uverse and DirectTV resulted in the birth of Unified consumer accounts and Unified billing and sales platform.
• Architected 5 – release cycles for the release calendar and aligned teams to the release cycle.
• Introduced process improvements and governance that eliminated redundancies, resulting in the simplification of merger of technology stacks within sales and ordering platforms of Confidential &T mobility, UVerse and Direct TV.
• Primary involvement in quantification of performance of the sales and order platform OPUS with the unified customer base.
• Involved in the evolution of REST based Micro-services framework Confidential &T aimed to develop faster network and simplified middleware, eliminating redundancies
• Devised powershell based log streaming framework on Kubernetes clusters for FirstNet (ATT's emergency and disaster response temporary uplift platform). FirstNet application was deployed on a containerized model using Kubernetes for orchestration. The workflow involved synchronous eligibility check and asynchronous uplift request via a newly developed micro-service platform called CPSVC.
• Involved in development and performance quantification of a Hybrid (Part cloud based – part traditional datacenter based) UVerse infrastructure including verification of VMotion, resiliency, and dynamic scalability of servers, driving reliability, especially during high volumes sales event such as IPhone launches and Holiday sales events.