SUMMARY:

• A Contracted Consulting Professional with over 18 years of experience in the healthcare information and technology industry with knowledge focused in Confidential and Dragon applications (seven years), numerous Electronic Medical Records, Training, Project Management with Agile Methodology, Workflow, Optimization, Software Conversion, and Change Management.
• Strong experience leading multiple projects while removing obstacles for project success, meeting milestones, and staying within/under budget.
• Worked with training and implementation in Confidential Enterprise and Touchworks versions 9 - 11.4 and SCM implementation (15.1 to 17.3) upgrades, go live, and go live support at hospitals, clinics, and physician practice offices.
• Highly skilled in instructional design, curriculum development and delivery of technical and soft skills training, including sales, supervision, policies and procedures, customer service, and numerous other electronic medical records and pharmacy software applications.
• Highly skilled Meaningful Use Project Manager/Analyst in Stages 1 and 2 specializing in PQRS, Maintenance of Certification, Proxy Management, Attestation, Meaningful Use workflow changes, organizing audit documentation, conducting mock audits, researching new EP’s, working with “lost payments” and expected penalties, and cleaning up historical EP data on Meaningful Use.
• Strong end user and client liaison skills
• Extensive work with Joint Commission Surveying Team
• Demonstrated ability to complete tasks independently
• Exceptional Customer service skills
• Trainer and Manager of the Year Awards, Service Excellence Awards
• Seasoned ROAD WARRIOR

TECHNOLOGY/SYSTEMS:

• Confidential Touchworks and Enterprise versions 9-11.4.1 hotfix 16 (seven years)
• Confidential Sunrise Clinical Manager (SCM) (six years)
• Confidential PM v 10.4 (seven years)
• Athena Clinical (four years)
• Athena PM (seven years)
• Agfa Impax 6.3 (PACS) (two years)
• Cerner (seven years)
• Epic Ambulatory (two years)
• Confidential Paragon (three years)
• Sunquest/Co Path 6.0 (one year)
• Dragon (Certified) (seven years)
• Powerscribe (five years)
• Voicebrook (two years)
• Remedy (five years)
• Keyboard Express (one year)
• Peoplesoft Financials (five years)
• Microsoft Office Suite (15 years)
• Microsoft Project (five years)
• Clarity (two years)
• SharePoint (five years)
• Various Learning Management Systems (LMS) (six years)
• Captivate 4.0 (five years)
• Medhost (two years)
• Medflow (one year)

PROFESSIONAL EXPERIENCE/WORK HISTORY:

Senior Project Manager

Confidential

Responsibilities:

• Led team to standardize surgical, anesthesia, and pharmacy workflows over five regional medical centers (visited all five sites to document current state assessment)
• Led change management team from current to future state (best practice, optimization and standardization of workflows among five sites (surgery, anesthesiology, and pharmacy)
• Managed clinical analysts (build) client and vendor spaces
• Managed interface/engineering teams-Client and vendor spaces
• Identified from/to shifts to present to steering committees and executive leadership
• Managed escalation processes concerning workflow/process issues to steering and executive leadership when needed
• Led training team (workflow-based training and gamification)
• Maintained budget and forecasts
• Order necessary equipment, hardware and software (negotiated prices with vendors)
• Managed go live readiness, training, and e-learning teams

Confidential

Sr. Project Manager

Responsibilities:

• Managed all phases of Paragon Implementation
• Lead activation teams during overnight go live and provided support
• Maintained and updated project plans
• Provided detailed reports to leadership
• Adhered to strict timeline

Confidential

Project Manager

Responsibilities:

• Managed all phases of Confidential implementation of SSC and Enterprise Scheduling for 3 Hospital Systems
• Ensured that client solutions were delivered on time, within scope, to budget and to the required quality standards.
• Proactively worked with the C-Suite and vendor to insure solutions were delivered in a manner that achieved contractual obligations and solidified obligations and client satisfaction
• Made sure all Confidential configurations were complete and done within CMS attestation deadlines
• Manage all report building and data extractions
• Chaired steering committee provided updated meeting agenda, minutes, and status reports.

Confidential

PROJECT MANAGER

Responsibilities:

• Managed EDIS Medhost, Sunquest, and Cerner Optimization project for Emergency Departments domestically for Confidential meeting deliverables, time lines, and staying under budget.
• Updated Project Plan, Master Issues Log, and Weekly Status report and posted to SharePoint
• Worked directly with C-Suite for potential dates for on-site assessment, requests for cost service level reports and revenue for specified time frames, receive/Cerner and review daily count reports along with the TAT for physicians, physician summary and specified service level (financial), remedy tickets and Meaningful Use reports to determine the number of charts to be audited.
• Analyze data from reports
• Work with team to audit charts
• Conduct site kick-off and audit call
• Receive approval from CEO to proceed with project
• Conduct On-Site Assessment which includes meeting with C-Suite and each ancillary department director, conducting detailed workflow assessment with each site monitoring use of electronic medical record as it relates to service level points and revenue
• Communicate findings to C-Suite
• Conduct workflow based education to each ancillary department
• Conduct Post Education Audit
• Managed team of 20 analysts, technical engineers, and clinical analysts.
• Monitor sites for a period of 60-90 days reviewing reports making sure site is trending in the right direction
• Conducted Weekly Status call and Executive Exit Meetings with C-Suite
• Close project and provide data for ROI
• Worked closely with Confidential leadership team in launching pilot sites for Transfer Centers gather data for protocols and assisting Confidential leadership team with updating status agenda items.
• Six Sigma Black Belt

Confidential

Training Lead/Go Live Support

Responsibilities:

• Provided Go-Live Support for implementation of Confidential Enterprise v11.4.1, SCM 11.5, Dragon, Sunquest, CoPath, and Medflow for Ophthalmology
• Led team for SCM Go-Live Support for Transplant (Heart, Lung, and Kidney) for SCM
• Provided updates to leadership
• Updated remedy ticketing system and managed reports from technical analysts
• Managed command center of six technical analysts.
• Updated training materials

Confidential

OPTIMIZATION ANALYST-Process and Workflow Improvement

Responsibilities:

• Reviewed Unsigned Notes Report, PCMH Audits, Opened and Closed Help desk tickets, Press Ganey Reports, Risk Stratification Scores, Complex patients within last six months, Financial Dashboards, and Meaningful Use Reports in preparation for site visits.
• Conducted site visits to various specialties observing work flows for providers, clinicians, and front/back office staff looking for opportunities to optimize Confidential PM and Touchworks/Enterprise Electronic Medical Records and ultimately add more patients on the provider’s schedules and increase revenue.
• Standardized operational processes and equipped all exam rooms the same per specialty
• Documented and updated workflow changes by specialty as needed and communicated to analysts for system changes
• Communicated workflow changes and software recommendations to leadership and provided education plan to practices for implementation
• Was able to reduce clicks for lab reconciliation, reduce note time for providers, and standardized processes for front/back office and clinical staff
• Provided training as needed for all roles

Confidential

MEANINGFUL USE PROJECT MANAGER

Responsibilities:

• Plan, manage, and coordinate the Enterprise and SCM Meaningful Use (MU)/PQRS Initiative as defined by the Centers for Medicare and Medicaid Services.
• Collaborate with Meaningful Use Program and Clinical Information Systems leadership to support implementation of MU requirements into ongoing clinical system deployment efforts
• Establish timelines and ensure project deadlines are met, as well as, maintain integrity and ensure goals and objectives are accomplished within prescribed time frames
• Develop extensive and up to date knowledge of MU regulations and clinical system applications
• Served as central point of contact for coordination of MU activities
• Communicated MU knowledge with key stakeholders
• Engaged and liaised with site leadership to enable MU workflow adoption, reporting, and achievement of MU measures, within established timelines.
• Coordinates data reporting and performs analysis to support performance improvement and departmental compliance
• Assists MU program leadership in reviewing and modifying policies and procedures necessary to achieve MU

Confidential

PROJECT MANAGER

Responsibilities:

• Led team of 20 analysts that provided go live support and education to pathologists
• Led governance committee on upgrade changes and workflow (current and future state) configurations for legacy system and current system
• Served as liaison between vendors and client
• Worked with leadership to improve existing workflows for Pathologists
• Developed training manual and tie process for support team
• Led go live and go live support teams for implementation

Confidential

SR. SYSTEMS ANALYST/PROJECT MANAGER

Responsibilities:

• In collaboration with the CMIO and COO of the group help to guide workflow in each of the 250 provider group to meet the Meaningful Use requirements
• Implement and assist offices in workflow changes to meet Meaningful Use and PQRS requirements resulting in over $2M in incentive revenue
• Attend and help run the EHR governance committee comprised of 25 physicians and administrative executives
• Serve as the Subject Matter Expert for the health network, which has 3 hospitals and 250+ ambulatory physicians
• Attend bi-weekly CMS provider webinars and disseminate the updates to the organization
• Managed team of analysts for upgrades and remedy ticketing system
• Monitor and maintain records for 150 physicians Meaningful Use attestation
• Assist in responding to and successfully passing CMS Meaningful Use audits
• Assist with monitoring/reporting of Physician Quality Reporting System and Maintenance of Certification for 110 physicians
• Established and Maintained structured processes to include reports and tools to track registration, attestation, and payment information for each eligible professional (EP) across the organization using Confidential Enterprise/Touchworks v 11.4.1 and Sunrise Clinical Manager (SCM)
• Led change management process with providers as it related to core and menu measures and selections of said measures
• Led weekly calls and managed technical issues list
• Promoted flow of information through communications across all levels of the organization
• Provided periodic updates and information on project status as requested
• Monitor CMS updates and changes to the program and facilitate timely adoption
• Establish and maintain communications with CMS Provider Enrollment to resolve issues delaying ability for EP attestations such as PECOS revalidation in collaboration with system credentialing
• Met with providers and leadership to provide program training and information as requested
• Identify opportunities for continuous quality improvement