Service Operations Manager/Project Manager Resume East Hanover, NJ - Hire IT People

SUMMARY

Experienced Project Manager with a broad portfolio of Business and IT knowledge leading pharmaceutical projects and operations. Trained in multiple project disciplines and empowered to deliver. A people person with respected customer and stakeholder management skills. I’m motivated by challenges and focused to deliver.

PROFESSIONAL EXPERIENCE

Confidential, East Hanover, NJ

Service Operations Manager/Project Manager

Responsibilities:

Team Lead/Project Manager leading operational support for Confidential critical infrastructure applications.
Lead Project Manager for Global ITSM tool and operational support
Lead Continuous Service Improvement reviews and projects with a focus on providing business value
Vendor Management consolidation resulting in 50% decrease in overall vendor costs and achieved 300% increase in operational performance through LEAN exercises
Implemented and leading Demand Management process and Demand Board
Increased CMDB data quality through education and process improvements

Confidential, East Hanover, NJ

Project/Portfolio Manager/PMO

Responsibilities:

Maintained global oversight for strategic and business critical projects
Resource forecasting across multiples of projects
Project prioritization across multiple service towers
Financial Management across portfolio of projects
Provided and presented Executive Program Dashboards and lead regular Stakeholder Service Review meetings.

Confidential

Global ITSM Onboarding Manager / Service Delivery Manager

Responsibilities:

Transformed business and business process to leverage Global ITSM tools and processes for GMP and GxP services including Incident, Change, Configuration, Request, and Problem Management processes, resulting in decommission of 100s of disparate tools and processes. This was the 1 st step to achieve globally aligned and follow the sun support centers.
Project Manager and Team Lead for business process transformation project
Present monthly executive scorecards to business governance board