Account Manager Resume

SUMMARY

Resolution - driven professional with experience in solution selling, sales, customer satisfaction, client management, strategy development, technical training and nonprofit startup and management.
Acknowledged as a self-starter with strong team building skills who quickly turns ideas in actuality.
Specialties include cultivation and preservation of solid relationships with client partners, the ability to work independently and collaboratively with internal and external team members, innovative thinking, public speaking, nonprofit startup and sales enablement.

PROFESSIONAL EXPERIENCE

Confidential

Account Manager

Responsibilities:

Charged with account management for several Confidential accounts, including one of the most important Confidential customers, C Spire Wireless; dealt with multiple client departments and achieved over 100% of gross profit goals.
Closely communicated with project teams, client operations, marketing and product development to maintain continuous knowledge of customer account status in order to identify opportunities and/or potential issues.
Collaborated with executive teams to identify and grow sales from the implementation of new products.
Negotiated and close contracts and agreements to maximize profits.

Confidential

Executive Director and Founder

Responsibilities:

Conceptualized and established Confidential Group, an educational nonprofit dedicated to teaching senior adults how to use today’s technology to stay connected to family, friends and the world.
Networked throughout the metro Atlanta area to leadership in multiple organizations spanning senior living communities and centers, corporate facilities, churches, community chambers and rotary clubs.
Established ongoing technology education workshops at premier Senior Living Communities.
Designed and delivered curriculum, recruited and organized volunteers and staff, and publicized workshops through website, newspaper articles and social media.

Confidential

Training and Education Manager

Responsibilities:

Developed and delivered training to support the Customer Care and Sales organizations. Used creativity and innovation to deliver training to new and incumbent employees.
Proactively sought out and recommended enhancements to multiple curriculums.
Developed ideas into useable content to support Manheim’s culture of rapid transformation in response to unprecedented wide-spread industry changes.
Led the implementation of multiple enhancements to sales CRM application as the account manager for the sales organization.