Project Manager/Service Delivery Resume

SUMMARY

Project Manager with exceptional background in service delivery management, building infrastructure, reduce downtime, and allow for peak operations across multiple divisions.
Seasoned Project Manager with experience managing large scale programs with budgets as high as $50 million.
Extensive background leading, managing and overseeing professional IT teams, including mentoring coworkers and employees.
Strong project management skills; able to motivate and lead professional teams to complete projects both on time and within budget.
Hands on rollup the sleeves type manager. Ability to build strong working relationships with clientele, managers, and employees.

PROFESSIONAL EXPERIENCE

Confidential - New York, NY

Project Manager/Service Delivery

Responsibilities:

Program Manager, in support of Confidential Institutional Group ISG and Confidential Wealth Management Branches MSWM in deployment of MPLS network (MSWM only), upgraded LAN and WAN infrastructure, centralized Avaya Aura VoIP System, SIP trunking
Directed a team of project managers over an 18-month window to complete the successful implementation for 900 Confidential WM branches
Directed a team of network engineers that to complete required network designs, equipment certifications, technical build, deployments, and network operations handoff
Managed 5 direct reports in supporting installs, disconnects, moves and MAC’s for over 900 MSWM branches
Managed network engineers and Verizon for data center point to point circuits
Provided support and programming for 4 Call Centers in the US (Avaya digital/VOIP, vector, VDN and VM)

Confidential - Orlando, FL

Project Manager/Service Delivery

Responsibilities:

Voice Analyst for Restaurant Support Center
Supported 10 building campus for all voice needs including installs, disconnects, moves and MAC’s
Managed and assisted workload for 2 technicians
Analyst for restaurant point of sale systems