SUMMARY

• Seasoned Business Professional offering 6+ years of extensive hands - on experience as a Senior Project Manager. Highly proficient in Project vision, targeted product market, project execution, assessing key metrics in determining whether business requirements are met and if not, what steps should be taken to ensure they are properly developed using new QA processes, testing, and validation, risk assessment, and optimizing production efficiency of multiple product lines.
• Highly proficient in program planning, implementation, product management, business analysis, team building, budget management, cost control, and project scope development.
• Proven ability to gather & research product requirements and converts into meaningful and unambiguous features, functionalities and user stories.
• Expertise in sprint management as an SME coupled with flexibility to perform solo or as a team player.

TECHNICAL SKILLS

Analytical systems: Tableau, Business Object and Power BI.

Programming Languages: VBA for Excel and Power Point, SharePoint Development and SQL.

Internal Tool: Salesforce, JIRA, ServiceNow and eLement.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Owning end to end front end eCommerce platform including purchase, login, profile, accessories and service pages. Highlights including but not limited to redesign on Plans page, Search engine optimization, Equipment plans etc.
• Worked on various small and large enhancement and new development for both frontend web, and Mobile apps for both iOS and Andriod platforms.
• Partnering with Product Managers to identify and priorities features and maintain backlog. Also, converting the backlog into business, functional and technical user stories.
• Conducting Functional Grooming sessions with dev teams and architects to obtain points and understand constraints, dependencies and assumptions.
• Maintained the Agile culture while following all of the rituals of Scrum - via conducting Daily Standups, Sprint Reviews and Retrospectives, as well as assisting the Product Owner in Product Backlog Prioritization - while operating on two-week Sprints; which enabled the achievement of the best ROI to meet business needs.
• Worked with Dev Managers to assign front end developers, back end developers and QA/UAT testers to work on the project tasks within that project.
• Experience with Release management, creating dashboards, targeting Enterprise and Maintenance Release dates, managing change requests by using Numerous tools.
• Identified any potential risks or issues and devised a contingency plan to mitigate risk
• Led Sprint Reviews with the Business Owner and Senior Leadership for their feedback.
• Facilitated Sprint Retrospective meetings with the development team to review what went well and what we can do better during the next sprint
• Establish project objectives, policies, procedures and performance standards within boundaries of corporate policies. Put these in clear concise work statement for the field
• Focused on business objectives and tracked progress to ensure project milestones were completed on time, with the desired results.
• Delivered plans page redesign project which increaser engagement to 33%, improve abandon cart by 39% overall in the period of 6 months.

Confidential

IT Project Manager

Responsibilities:

• Managed both Waterfall and Agile IT Development projects on large-scale Web application development and maintenance/support initiatives using the Web Application Delivery Framework.
• Led Team at Regional Level with technical and business disciplines.
• Integrated and facilitated SAP CARE Account Management, Orders, Billing, Fraud, & Activations.
• Analyzed based on the sequence diagrams and ISD/SDD documents. Enhanced the entire customer experience for the external & internal Confidential -Mobile system that required Sign-IN/Sign-Up/Login/ Forgot password.
• Also worked on enhancing the different screens for Postpaid & Prepaid. Maintained API Matrix, Created Mapping sheet with Screen ID, Screen category, API Name, WSIL Name, description of WSIl & UI/UX changes, and maintained all these by work stream & feature ID in Rally.Evaluate all IT Project Task requirements and ensure compliance Policies.
• Methods used include Agile/Kanban, which when applied within the Web Application Delivery Framework enabled the successful achievement of program goals and objectives.
• Participated in Business Requirements Phase and met with National level business teams to evaluate, develop and approve business requirements along with Team Managers.
• Ensure all logs required are maintained to track the progress of the project
• Establishes clear objectives and deliverables for each program that support the business
• Works with the business and Business Analysts to develop Agile user stories and delivers phase reviews along with interim updates. Tracks progress, reports status and makes necessary corrections to achieve program objectives.
• Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies.
• Assisted with automation of Material team manual processes by writing VBA Macros code and SQL stored Produces.
• Developed 6 Major macros for Materials management team per Director Request.
• Created Power Point macro for Director for her Power Point slide where macro can grab the data from excel sheets and put in the power point and save it to shared drive in correct manner.
• Created multiple small macros for Project Management team to reduce their workload such as saving daily reports from email to shared drive.
• Grabbing detail from excel rows and put it in different report per PM request.
• Created Share Point Online tool for Confidential -Mobile South region.
• Extensively worked on SharePoint groups, permission, lists and libraries, views, content, type, site columns and custom grouping
• Developed Workflows for One of the Confidential -Mobile internal tool access and any requests related to it.
• Developed Share Point for Market under Confidential -Mobile south for them to send their urgent request (kind of service desk tool) which got assigned to Sr PM and Coordinator.

Confidential

Project Manager

Responsibilities:

• Monitor all phases of project development and ensured customer satisfaction.
• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Develop project goals and objectives, monitored project for accuracy and ensured its completion on time.
• Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Executed the required project planning activities within a Project by Using Multiple Project Management Applications and Microsoft Office Applications.
• Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Implement High Density Voice (HD VOICE FEATURE) on 700 sprint sites.
• Install BCEM Technology in 500 brand new Sprint Sites.
• Upgraded/Installed 700 sites with CMUE version E cards in Virginia and West Virginia sites.
• Work with Clients and Internal Senior Managers team on Ntelos Subscriber data dump MOP and Scheduling Process.
• Helped Alcatel - Lucent team in Installing and integrating Ethernet Backhaul for Ntelos sites in Virginia.
• Helped RBS Manager Team in Forecasting on Confidential -Mobile forecasting alignment and visibility forecasting.
• Forecasted Shental, Fuego wireless, Ntelos and Nextel account.
• Develop web-based Application on windows platform for ALU team where user can save their work schedule, work activities and record their updates in order to let senior Team know the status of the project and Forecasting.
• Assisted the Team Directors, Customer Higher Authorities and others about project status and issues that may impact client relations.