IT Operations / Infrastructure Management

Information Systems Operations and Infrastructure professional delivering expertise in execution and design of strategic initiatives. Dynamic leader of critical infrastructure services with direct accountability of budget performance, service delivery, technology planning, and utilization of technology investments

Expertise

• LEAN Six Sigma Management Multi-Data Center Management Operational Performance Management
• Enterprise Architecture Technology Procurement Business Application Development / Support
• Disaster Recovery / Business Continuity IT Service Management Incident Management
• Problem Management Change Management Database Administration
• Platforms Open, Wintel, Mainframe Data Storage Management IT Investment Planning
• Server Virtualization Thin Provisioning Integration Delivery and Support
• ServiceNow Service Desk Desktop Support

Experience

Confidential

Information and technology solutions provider driving business results for clients through comprehensive and integrated services.

Program Manager

• Providing program management for network operations projects associated with the State of Ohio IT Optimization Initiative. This initiative is a consolidation project of IT services for the many agencies within the Ohio state government. It will establish a shared services organization and an associated statewide network to gain significant efficiencies in IT costs. Design and articulate a vision for the future of Ohio's consolidated enterprise network. Review Ohio's current network infrastructure including Wide Area Network WAN , Metropolitan Area Network MAN , Local Area Network LAN , and wireless environments, conduct a gap analysis, and then develop a roadmap and implementation plan to address the identified gaps.These projects include:
• State of Ohio Computer Center SOCC Data Center LAN Optimization
• Non-Labor Budget 3,900,000
• Design and implement the future network architecture for the Ohio Computer Center to host the production systems for all state agencies
• Wide Area Network Optimization
• Non-Labor Budget 12,000,000
• Leverage the OARnet transport capabilities to provide long-haul data communications across the state of Ohio for all agencies and
• customers
• State Agency Local Area Network Optimization
• Non-Labor Budget 7,000,000
• Provide standards and implement remote location connectivity requirements for all state agencies
• Internet Protocol Address Resolution
• Non-Labor Budget 750,000
• Agencies currently provide their own IT network services which has created a duplication of IP addresses between the many state agencies. This project will resolve these IP duplications by providing IP address assignments and coordinating the assignment of new IP addresses for those assets requiring to be changed.

Confidential

Electric Utility Company providing generation, transmission and distribution of electricity across 11 states within the continental US

Confidential

• Merged engineering and operations functions into one Infrastructure Services organization. Overall leadership responsibilities including strategic planning for technology investment.
• Annual fiscal accountability:
• Labor Budget 16,022,000 organization of 160 IT professionals
• Hardware/Software Lease and Maintenance 39,004,617
• Lifecycle/Technology Refresh 12,825,850
• Growth/New Technology 2,388,437
• TOTAL 70,240,904
• Leveraged annual benchmarking initiatives to reduce overall Infrastructure asset expenses as follows:
• Client Computing Cost per Device 1,412 1,229 973 915
• Mainframe Cost per MIPS 5,647 2,124 1,458 1,262
• Storage Cost per Allocated Terabyte 10,422 6,320 4,671 3,502
• Unix Cost per OS Instance 33,908 39,289 38,001 26,304
• Wintel Cost per OS Instance 7,209 5,734 4,833 2,712
• Championed the idea and implementation of establishing an Active/Active data center configuration for hosting production services. Evaluated and approved funding to establish the capability of hosting production applications across two data centers that are approximately 400 miles apart leveraging the Cisco Nexus 7000 switch technology Unified Fabric . This initiative eliminates the need for Disaster Recovery and Business Continuity testing by utilizing the solution to host the production applications. It also enables production system maintenance without requiring significant outages to the production applications.
• Lead the strategic initiative of delivering Cloud Services internally for American Electric Power. I defined Cloud Services at AEP as establishing the ability to provision resources, reclaim those resources and re-provision for a secondary use. I drove processes and procedures to allow the re-use capabilities by leveraging virtualization of servers and thin provisioning for storage.
• Executive Co-sponsor of ServiceNow implementation. ServiceNow is a Software As A Service SAAS solution to replace the existing Configuration Management Data Base CMDB and associated ITIL disciplines.
• Project was delivered under budget and ahead of schedule, delivering the core ITIL principles of Incident Management, Problem Management, Configuration Management, and Change Management.
• The project was one of the initial projects run via the Agile project methodology which proved to be a significant improvement to AEP's standard waterfall approach.

Confidential

• Direct responsibility for leadership of IT Service Management, Infrastructure Platforms open, wintel, mainframe, storage , database administration, messaging, middleware administration, infrastructure project oversight, asset lifecycle programs, disaster recovery readiness and business continuity planning.
• Annual fiscal accountability:
• Labor Budget 8,000,000 FTE count of 80
• Hardware/Software Lease and Maintenance 30,000,000
• Lifecycle/Technology Refresh 10,000,000
• Growth/New Technology 6,000,000
• TOTAL 54,000,000
• Key contributor on corporate initiative to develop and implement a corporate policy for Personally Identifiable Information PII .
• Optimized the work force and improved work prioritization capabilities as part of an entire IT reorganization initiative. Championed an initiative to begin the early stages of implementing ITIL practices incident management, problem management, configuration management, change management, work request for AEP IT.

IT Manager, Database Administration

• Information Management Services IMS included production support, infrastructure initiatives and project services. These services spanned both mainframe and distributed platforms supporting DBMS environments including DB2, Adabas, IDMS, Oracle and SQL Server.
• Provided overall administrative leadership for the team in coordination with two subordinate leaders managing infrastructure and project services workloads.
• Led large project activities that spanned the involvement of many groups across the IT organization Served in this capacity for the Disaster Recovery DR planning and DR drill execution for the Mutual Energy, Settlement, Seibel and Documentum applications that were sold to Alliance Data Systems.

Confidential

Electric Utility Company providing generation, transmission and distribution of electricity across 4 states within the continental US

IT Manager, Database Administration

Managed all facets of the Database Administration team including annual budgeting, employee performance evaluations, salary administration, and DBMS technology management. Provided consulting services to applications development as well as operation ownership of production system and overall technical expertise.

Confidential

Technology division of Sabre Technology Services a subsidiary of AMR Corporation

IT Manager, Database Administration, Applications Development

Technical Project Manager responsible for management of Database Administration DBA and Financial Applications Development staffs. Led DBA and applications development staff in support of Financial Receivables and Financial Payables applications. Served as primary customer liaison for 13 different customers across American Airlines, Canadian Airlines and Sabre Decision Technologies.