SUMMARY:

• 12 years of Program Manager in eCommerce & Omni - channel ( Confidential ), Catalog Management ( Confidential ), PIM - Stibo Trailblazer, Order to Cash (HP - EDS) and Cloud Based eCommerce.
• Project Manager in Order Management, Call Center, Order to Cash, Omni-channel implementations in Confidential
• Worked on a Digital transformation project for Confidential for their order management & Call Center Application transformation
• Digital transformation project for a cosmetics company with an Application Upgrade for a Demandware based eCommerce platform
• Cloud Transformation project with API Governance
• Project Manager for Catalog Management Enhancement for Confidential
• Merchandizing in Confidential for Dynamic Pricing recommendations for Confidential
• HP-EDS Project Manager for Order Management System for Network Services in Asia
• Migration of Catalog from COTS Tool to Java-based Application for General Motors
• Developed an Electronic Retail Bill Payment System
• 14 years Product Management of experience (with Philip Morris and Innovative Application development Companies
• Trained in SAP SD, Order to Cash, SAP CRM, SAP Call Center, Stibo -Product Information Management, Demandware, BOSS, BODFIS, BOPIS Projects have been Technology agnostic, high complexity, emerging Technology or complex delivery on a consistent basis, large teams, (onshore-offshore resource co-ordination, stakeholders, vendors, Business ), full lifecycle projects & B2B & B2C domain
• As a Program manager/Project manager delivered in Emerging Technology, complex, high risk of failure & SDLC based projects many times
• Cloud based - Global Application in Confidential & Confidential ( 120 resources, 100+ Application user teams, multiple stakeholder/participating team leads)
• Worked on a Digital transformation project for Confidential for their order management & Call Center Application transformation
• Cloud based - Global Application API Governance Project where monitoring the enrollment & process of the participating development teams & improving the involvement of the teams
• Digital transformation project for a cosmetics company with an Application Upgrade for a Demandware based eCommerce platform
• Developed ecosystem for an emerging technology application which happened to become the world's largest program
• Enrolling, & executing with the help of 4 different participating external teams, End to end delivery, Discovery & project definition, Proof of concept development & Client delivery as a Solution provider
• Created the foundation for the World's largest Smart Card based loyalty program
• Developed an electronic Application System - from Idea to a Launch ( again a large value was created in a span of about 30 months)
• Happen to create the foundation for India's first electronic third party payment service provider
• Working as SCRUM Master / Agile Project manager managed product backlogs, providing technical clarifications on user stories, creating and reviewing product acceptance criteria.
• Coordinating test data activities with business and customer support teams, managing the inventory of production data for production parallel testing.
• Using tools for managing product backlogs, prioritization, planning, defect reporting, change request and creating transparency among stakeholders.
• Setting up Sprint planning, Sprint reviews and retrospective and daily meetings while facilitating morning meetings.
• Maintaining burn down charts.
• Monitoring sprint activities and proactively identifying issues / risk, taking corrective actions to protect team from interruptions during the Sprint.
• Reviewing Sprint status and distributing status, issues and risk as per communication plan.
• Managing JIRA for defect reporting and for change in the workflow for change request and defect management.
• Reviewing and analyzing requirements, working with technical design group for design and estimates.
• Liaising with different teams to get issues / implementation request to closure and conducting morning status meeting in the team.

BUSINESS &TECHNICAL SKILLS:

• Enhancing Profitability Personalization, Cross-sell & Up-sell in Retail
• Providing Better Customer Experience. PIP, PLP & Check Out
• Product Information Management Stibo - STEP 4.3, STEP 6.0 & Trailblazer 7.
• Enterprise Data Quality Hadoop, Big Data, Kafka, Splunk, Data Governance, Data Quality Processes,
• Simplifying Enterprise Processes Supply side and Customer Facing SAP CRM - Sales, Marketing, CIC
• Mobile Enablement SMP - SAP Mobile platform SP4
• Omni-channel Enablement BOSS, BODFIS, BOPIS IBM Sterling OMS & Blue Martini Call Center Application
• Payment & Security Enablement EMV Cards,Credit Cards

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Handling multiple projects in Confidential .
• Participated in multiple projects in Confidential regarding compliance.
• Participated in identifying the Data Elements which will be impacted for complying with Confidential Act & Confidential .
• The role included co - ordinating with various Application Owners to identify the impact and outline the strategy to comply with Confidential & CCPA.
• Identified the steps involved in CCPA implementation.
• Identified the gaps in the GRC policies of the company.
• Briefed the teams for the initial steps involved in the implementation for CCPA compliance.
• Managed communication to the stakeholders about the status of the project.
• Executed process improvements.

Confidential, Dallas, TX

Project Manager

Responsibilities:

• Developing a proof of Concept for a AWS based Mobile e-Commerce Application
• The task includes setting up the AWS architecture based on the current functionalities & managing the development of pipelines for Product, Promotion, Account, Store, etc.
• Facilitated teams for better creativity and tries to improve the efficiency of the development team.
• Managing the scrum process with the coordination of scrum team in Agile methodology.
• Responsible to remove the impediments for the scrum team.
• Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process.
• Helped product owner to make the product backlogs in good shape and make them ready for the next sprint.
• Responsible to Conduct retrospective meetings.
• Organizes and facilitates the sprint planning meeting
• Strong knowledge of Scrum theory, rules and practices, Agile techniques like: User Stories, Continuous Integration, ATDD, TDD, Continuous Testing, Pairing, Automated Testing, backlog tracking, burn down metrics, velocity, user stories etc.

Confidential, Cranston, RI

Senior Project Manager

Responsibilities:

• As SCRUM Master handled: nine cross-functional teams to initiate and implement the first phase of the project.
• Developed the project plan for complete migration of the existing application

Confidential, New York, NYC

SCRUM Master

Responsibilities:

• Cloud Applications for Payments, Loyalty, and Customer Analytics were integrated with the basic Demandware Application.
• Managed a team of 12 developers and testers to follow thru four iterations to complete the SG2 Migration for the company.

Confidential, Billerica, MA

Project Manager

Responsibilities:

• Analyzed and identified the features of Stibo STEP currently implemented and enumerated the features that were not been implemented in Stibo STEP. Documented the desired target state architecture to be achieved in delivery phase to enable application redundancy and business as usual Confidential the time of a disaster/application non-availability.
• Managed the Development, Testing & Release Management.

Confidential, Richardson, TX & Middletown, NJ

Program Manager

Responsibilities:

• The project entailed Cloud Application Management with continuous release management of the enhancements in the Order capturing process in an enterprise architecture consisting of Informatica AVOS, Redhat FUSE, ATG integrated on an ESB.
• Involved in all phases of software development life cycle (SDLC) for Cloud based Application.
• Conducted User Acceptance Testing (UAT), Unit testing and System testing.

Confidential, Middletown, NJ

Program Manager

Responsibilities:

• Coordinated VPMO. Ran weekly meeting and maintained spreadsheet with all current GCP related VPMOs.
• Ran separate weekly meeting and spreadsheet to coordinate between ITO and client team for set of eight VPMOs.
• Planned and coordinated Cloud computing Platform (GCP) server maintenance.
• Involved in Security Phase I & II implementation.
• Part of the API Governance team responsible for the standardization of the APIs for a large Cloud platform.

Confidential

Project Manager / SME

Responsibilities:

• Coordinated System Integration testing of STEP Workbench - Release 2 requirements pertaining to the Image required Workflows, Image Validation and Private Brand workflows; configuring Products, Product Hierarchy and creating s and workflows.
• Elicited Business Requirements for the Release 3 of STEP Workbench

Confidential

SME Consultant

Responsibilities:

• Product Information Management (PIM) on Stibo, including the Item attributes and its Workflow management.
• SKU, Market and Store hierarchy Concepts, Event Management and Seasonal Pricing management project
• Managed a workstream in an eCommerce and mCommerce initiative.
• Developed BRD (Business Requirement Document) Customer, Task and User management (including Create Order).
• Handled JAD sessions for Call Center workstream.
• Developed FDS (Functional Design Specifications) for Customer, Task and User management (including Create Order).

Confidential

Project / Program Management

Responsibilities:

• Developed standards, tools and metrics for Project Manager, Business Analysts and Quality Assurance Analysts.

Confidential

Senior Business Consultant

Responsibilities:

• Worked on FX DAL (Data Access Layer) Program which intends to build a scalable system that is able to support a variety of Foreign Exchange Trades, i.e., Spots, Forwards and Non-deliverable Forwards, including Cross Currency FX processing for Fixed Income and PGA Trades.

Confidential

Project Manager

Responsibilities:

• Focused on Order Management, Product Information Management (PIM) for Network Equipment Inventory, Circuit Provisioning, and Workflow Engine for Global Network Services of HP, including a Data Migration Consolidation of Network Equipment for General Motors from a COTS Tool to a internally Developed Network Inventory Tool.
• Network Order to Activation (NOtA) - Order Management Deployment in Asia Pacific. NOtA suite provides automated, end-to-end, Order-to-Activation through tools, processes, and standards to provide unparalleled network services to HP clients.

Confidential

Business Analyst - eCommerce

Responsibilities:

• Involved in all phases of software development life cycle (SDLC) in RUP framework.
• Held responsibility for creating business flow diagrams and charts for E-commerce using MS Visio. Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams. Created prototypes, screen mockups, and wireframes to communicate the design with clients and stakeholders.
• Worked with Storyboards to model the interactions that users have with the software.
• Wrote user requirements specification (URS) and Functional requirements specification (FRS)

Confidential, Ann Arbor, MI

Sr. Project Manager

Responsibilities:

• Managed three/four projects concurrently Team sizes varied from 12 to 40
• Managed the Business Development for the Concept, including, developed the Strategy for Retailers, Bill Issuers & the Bill paying Customers
• Developed a skeletal team in the beginning and the team for test marketing the concept