• Experienced Project Manager with over 4 years of success leading all phases of diverse technology projects combined with 16 years of IT experience
• Successfully delivered projects with combined values over 40 million
• Key advisor to projects with customers of Fortune 500 companies
• Plans, organizes, and manages small to large projects and multiple projects running concurrently, for all phases of the project lifecycle within scope, budget, and schedule
• Acts as a liaison to other business units during all project phases. Manages issue resolution
• Defines resource requirements and tasks by individual including estimates of time required to complete individual tasks
• Defines the sequence of tasks as part of project planning. Monitors the work of project team
• Evaluates performance and provides ongoing feedback to management and the project teams
• Initiates and conducts design reviews with IT, business units, and management. Ensures that specifications meet business requirements and ensures overall quality of all assigned deliverables
• Facilitates and ensures the quality of development of analysis documents such as proposals, diagrams, and external designs
• Responsible for maintaining an effective level of communication with team members and stakeholders
• Ensures the preparation and execution of acceptance test plans with team. Manages IT implementation activities including internal reviews, equipment orders and installation, system awareness notifications and reference materials, and vendor communications
• Responsible for the overall technical management and support of assigned application systems

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager - Principle Infrastructure Engineer Team

• Plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains
• Leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams
• Technically leading internal projects in areas of expertise for infrastructure modernization and improvements through infrastructure analysis and tuning. Advocating and implementing designs for enhanced infrastructure services by working closely with the architecture and support teams. You will be heavily involved in a wide variety of projects including deployment of solutions, process improvement and disaster recovery management
• Provides advice on infrastructure aspects of system development and integration, including the operational and maintenance aspects of systems under development with a view to reducing total cost of ownership , and proposed system recovery procedure
• Manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets
• Assists in the development of new service level agreements and any associated service guarantees e.g. Operational Level Agreements OLA's in support of new bids or contracts
• Ensuring that a common infrastructure technology platform is established and standard solutions are deployed across the business
• Coordinating and delivering activities to ensure that standard build templates for client, server, storage including backups , network communication infrastructures are defined and deployed whilst transferring skills and knowledge into the Technical support team to ensure new and existing environments are supportable, scalable, maintainable, functional, secure and ultimately meet the business requirements
• Be responsible for providing Early Life Support of new technology environments and 3rd line support of existing environments, engaging in vendor/supplier relationship management to build a framework of trusted technology partners
• Own the delivery of the low level design of new environments ranging from corporate, client, production through to development, as well as the deployment of large IT projects with assistance from the Technical Support Team

Confidential

IT Project Manager

• Project Manager of an average of 6 projects simultaneously
• Plan, schedule and execute all stages of enterprise software, hardware and system implementations
• Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets
• Drove impressive improvements across the business as a result of IT implementations
• Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures WBS and instilled shared accountability for achieving project milestones
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs
• Participate in planning and implementation of projects for system operations and systems administration
• Plan, organize and document complex system design activities and configure systems to be consistent with policies
• Excelled in guiding the work of technical teams
• Monitor system performance and provide security measures, troubleshooting and maintenance as needed
• Mobile enterprise integration: Blackberry, IOS, Android
• Read, interpret, and create network diagrams

Confidential

Project Manager - Regional Network Administrator

• Project Manager of an average of 6 projects simultaneously
• Design network Infrastructure for Sites in my region
• Dell server RAC Configuration VMWare VSphere esxi
• Maintain IT Assets using GWI Asset manager
• Manage user accounts and network folders using Active Directory
• Creating users account, e-mail accounts, distribution and security groups, set file and folder permissions
• Installed and configured local and network printers, fax machines, ATA devices and projectors.
• VPN and wireless connectivity
• Configure end-user Blackberry devices
• Extensive experience with LAN hardware including Patch panels, Fiber Optic, Cat5e and Cat 6
• Continually monitor network performance and regularly conduct configuration backups using Backup Exec
• Interact with telecom provider to report, troubleshoot, and install service upgrades
• Configuring and troubleshooting Cisco IP Phones and Cisco Conference
• Interact with vendors for the purpose of purchasing hardware and software.
• Purchase IT Equipment using SAP

Confidential

System Administrator

• Consultant position providing support for local and remote site servers 2003 and workstations XP/Windows 7 including troubleshooting workstation and Server issues
• Creating users account, e-mail accounts, distribution and security groups, set file and folder permissions, Restored and created images using Symantec Ghost on laptop and desktop, installing software, testing and applying patches as required.
• Install Exchange Server 2003 and SQL Server 2005 update Patching and service
• Configuring and supported Windows 2003 Enterprise
• Performed Citrix user including session resets with Citrix Management Console and profile issues
• Installed and configured local and network printers, fax machines, and projectors
• Installing VPN on Laptop and Troubleshoot any issue related to VPN and wireless connectivity.
• Installing Windows Office Professional 2003, 2007, 2010, Adobe 9/10 Professional, AutoCAD 2011 and Media Installing, Monitoring and removal of spy ware and viruses on local and remote machine
• Supported remote sites with DNS, DHCP and firewall issues
• Involved in maintaining and troubleshooting Cisco routers and switches
• Upgrading IOS on Switches and Routers to Support advanced function
• Performs LAN/WAN and Patching connectivity

Confidential

Desktop Support/Desktop Team Lead/Network Administrator Asst.

• Desktop Support Technician / Team Lead for the Desktop group and later being promoted to the server support team as a Network Admin
• Consultant position providing support for local and remote site servers and workstations including building and troubleshooting server and workstation issues.
• Deployed McAfee anti-virus tools across enterprise
• Troubleshooting backup related issues, performing restores as required
• Created and managed user accounts and file and folder permission
• Build, configure and install Window Servers in development environment
• Client maintenance, onsite repair, network administration, PC and server maintenance.
• Involved in maintaining and troubleshooting Cisco routers and switches
• Involved in monitoring WAN and documenting status report
• Provided network security administration functions including hardware access, software access, passwords, user privileges and related tasks
• Perform On call after hour duties 1 week every 2 months supporting client issues during weekend and at night during weekdays

Confidential

Deskside Support

• IT Administration corporate offices and plant sites
• Responsibilities included customer service, PC upgrades, PC repairs, and troubleshooting all varieties of PC hardware components including Modems, Network Cards, Video Cards, Scanners and Printers
• Technical Lead for the Test Build team with specific emphasis on infrastructure systems prior to data center installation
• Deployed SP2 for Windows 2000 and SP1 for Exchange 2000
• Automated and documented Windows 2000 server OS installation process for Enterprise Data center server installation
• Performed Disaster recovery in development environment
• As a Team Lead for Desktop Support Team, led a group of 7 team members