SUMMARY:

• Highly skilled Project Manager and Analyst with over 10 years’ experience in creating, solving and implementing process oriented business solutions.
• Experienced with a diverse client base and analysing business strategies.
• Demonstrated skills in multiple cross functional business process, Infrastructure improvement and application development projects, which involved Solution design and architecture methods
• Exceptional communication and interpersonal skills with strong organizational abilities.
• Created, executed and implemented a project plan which replaced single channel operation model to multi - channel operational model. Eliminated redundancy, improved productivity, reduced operational expenses and increased efficiency.
• Successfully led multiple concurrent full life cycle projects both in a team environment and individually. Produced accurate results and exceeded customer expectations.
• Well versed in building and cultivating relationships with business partners, colleagues, and management that resulted in collaborative planning to develop new processes and retention of client contracts.
• Successfully worked on numerous process improvements and re-engineered business processes using BPMN tool set to improve efficiency both for client and organisation.
• Business Analyst with a technical background of programming, system analysis, online/batch processes, Entity Relationship Diagrams ERD and file design

KEY EXPERIENCE:

Project Manager/Lead Analyst

Confidential

Responsibilities:

• Manage Confidential intranet program of work.
• Develop Confidential Intranet Governance and Policy
• Integrate SharePoint 2010 with MS Dynamics AX for Confidential
• Develop 6 different applications based on SharePoint 2010
• Develop 48 Forms for numerous city initiatives
• Develop 12 Knowledge Management Sites for different Business Units
• Business Process improvement for HR, Finance and Service Delivery Teams
• Work Performed:
• Managing end to end SharePoint projects (Initiation - Closure)
• Manage workshop and requirement elicitation
• Deliver online business strategy documentation.
• Deliver SOW for Vendors
• Managed vendor on different product delivery
• Managed intranet Solution delivery Team
• Writing Business case and managed throughout the project for business justification.
• Designing management reporting on projects.
• Writing business and Functional requirements.
• Provision and migration planning and scheduling
• ITIL v3
• Prince 2
• SharePoint 2010.
• HP TRIM
• InfoPath 2010.
• MS Dynamics AX.
• For system architecture design, BPMN, workflow.
• For sprint and product management.

Project Manager/Cloud Specialist

Confidential

Responsibilities:

• Business Process and product strategy implementation for retail clients
• Pricing Model for Multitenant clients.
• Managed multiple outsource partners to deliver cloud based program of work.
• Develop IOS and Android Applications for Client
• Release the first stable cloud orchestration engine on AWS.
• Performed SCRUM master role for product development
• Business product strategy documentation.
• Technical presales and product development.
• Integrating Business process to support the development work
• Writing Business case and evaluating.
• Support client site on cloud management issue.
• Designing management, operational and support process through UML
• Facilitating workshop with stakeholders and end users to gather requirements
• Writing business and Functional requirements.
• Provision and migration planning and scheduling.
• Conduct Fit-Gap analysis and Impact Assessment.
• ITIL v3
• Prince 2
• Ruby, J2EE and Puppet language for Online and server side scripting.
• Salesforce: Multi-Tenant client management.
• Visio 2010 and Bonita Soft: For system architecture design, BPMN, workflow.
• JIRA: For sprint and product management.

Senior Business Analyst

Confidential

Responsibilities:

• E-commerce Implementation including Adobe Omniture Web Analytics, Endeca Search Engine, Payment Gateway system and Magento.
• Confidential Mobile platform and E-commerce App Delivery
• SharePoint Risk Management System Implementation
• SharePoint customer first communication system implementation
• Enterprise SharePoint 2010 Upgrade
• Web Enterprise DATA HUB Implementation (IBM WebSphere)
• Online Enterprise Master Data Management Implementation
• Work Performed:
• Design UI wireframe and story boarding for E-commerce and SharePoint
• Design SharePoint meta data, taxonomies and template
• Business Architect strategy documentation
• Integrating Business process as per the project guidelines
• Writing Business case and evaluating.
• Designing management, operational and support process through UML
• Facilitating workshop with stakeholders and end users to gather requirements
• Writing business and Functional requirements.
• Provision and migration planning and scheduling.
• Conduct business change management process analysis.
• Conduct Fit-Gap analysis and Impact Assessment.
• Mentoring junior team member.
• Agile
• TOGAF
• ITIL v3
• Prince 2
• Application Used:
• Black Pearl (Work Flow Management)
• Visio: For system architecture design, workflow.
• Clarity: Project Management
• Rational Rose: For UML design
• JIRA: For product development management

Senior Business Analyst

Confidential

Responsibilities:

• Online system implementation for National Livestock Identification system(NLIS) on .net 3.5
• Web Based System monitoring dashboard implementation
• Business Intelligence Implementation with SQL server 2005
• XML Transaction and Reporting Implementation
• Implement Document Management using MOSS 2007 ( Visual Studio 2008 platform)
• Work Performed:
• Integrating Business process to support the development work
• Design SharePoint template and UI for member complaint service management
• Writing business and technical requirements for the .net 3.5 implementation project
• Designing management, operational and support process through UML
• Facilitating workshop with stakeholders and end users to gather requirements
• Writing business and Functional requirements.
• Provision and migration planning and scheduling.
• Assisting QA team in various testing phase.
• Conduct business change management process analysis.
• Conduct Gap analysis and documenting project risks and issues and assisting team on resolution.
• Agile
• Prince 2
• Application Used:
• Visio: For system architecture design, workflow.
• Rational Rose: For UML design
• JIRA: For issue management
• Quality centre: For Testing
• MOSS 2007
• Visual Studio 2008
• SQL 2005

Business Analyst

Confidential

Responsibilities:

• Student Web Email Service Replacement (Google Apps)
• Student E-Backpack Solution (Google Apps)
• Data Warehousing
• Work Performed:
• Designed management process for DET ICT email management
• Designed support process for DET school and TAFE helpdesk
• Facilitating workshop with stakeholders for requirements gathering
• Writing business and Functional requirements.
• Managing four different vendors in relation to project delivery.
• Analyse and document current As Is business processes for each Business unit.
• Provision and migration planning and scheduling.
• Assisting QA team in various testing phase.
• Developed Data warehousing requirements for new mail archiving and reporting system.
• Conduct business change management process analysis.
• Facilitate assessment of whole of Government standardised processes to ensure it will support business requirements.
• Conduct Gap analysis and documenting project risks and issues and assisting team on resolution.
• Prince 2
• Agile
• Application Used:
• Visio: For system architecture design, workflow, and migration schedule.
• Clarity: Project Risk and issue Management
• Telelogic: For UML design
• Remedy: IT Change Management
• Share point: Document management for NSW TAFE and School Data warehouse Project.
• Team site: For system support web portal design

Business Analyst/Consultant

Confidential

Responsibilities:

• Global sales and pricing matrix SAP Asset Management Implementation
• T1 Partner Deal registration SAP CRM system
• HP Service Manager Client Side Consultation
• Written application functional requirements traceability matrix to manage testability, reliability, usability, maintainability and performance by documenting website processes and workflow, identifying cross functional and organizational process improvement opportunities.
• Identified the business change management activities and improvement.
• Wrote test plan and executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that the system conform to specifications of business and quality requirements.
• Organized and facilitated customers and internal stakeholders conducting requirements gathering sessions with the purpose of defining the functional business and system requirements utilizing use cases in UML diagrams and textual descriptions, documenting all requirements in a requirements database to track development.
• Prepared internal and external procedures and conducted classroom on the use of the system and process.
• Designed Share point site and various database for collection, tracking and reporting to facilitate analysis
• Writing Silo test cases, UAT test cases using Mercury Quality center, logging defect and follow up on the defect fix turnaround time.
• Gather, analyse, document and obtain stakeholder agreement of requirements for HP business initiatives via individual discussion and group workshops.
• Supervision of Analyst team during absence of full time project manager for extended periods
• PMBOK
• Agile
• ITIL V2
• Application Used:
• HP Service Manager
• Visio: For business data modelling, workflow, and system architecture
• Telelogic: UML.
• Eclipse: CRM system for partner report management
• Seibel: For deal registration system
• Mercury: For application testing
• BO 6.5: For Sales and marketing report analysis for different business unit
• Share point 2007: For team collaboration

Business Analyst

Confidential

Responsibilities:

• Portfolio Management system
• Customer Delivery System web interface on Oracle E-business Suite
• Work performed:
• Designed business process for web enabled portfolio management system,
• Translate business processes and process flows into end user material, both for on-line and classroom .
• Providing consultative services in improving risk management process and deliveries
• Project analysing, defining objectives and benefits, scope, scheduling, deliverables, resource planning and management
• Transforming design requirements into reporting process model
• Create and generate reporting feeds along with hard reports to create transparency
• Managing information flows between different business units and support the business objectives
• Web Intelligence Report creation process maintenance
• Assisting in developing and implementing effective processes for the aggregation of data to meet the needs of executive management
• Designed Share point and various database for collection, tracking and reporting to facilitate analysis
• Methodology Used:
• PMBOK
• Application used:
• Business Objects 6.5: For data warehousing and reporting
• Telelogic: UML Design
• Microsoft Access: For internal database
• Web intelligence: For portfolio Management
• Share point 2007: For team collaboration