Program Manager Resume Profile

Professional with the business acumen and technical skills to help your clients with a wide range of projects, whose qualifications include: academic degrees in Business Communications and English, certifications in project management PMP and advanced communications CCNP , and detailed knowledge of information systems, various project management methodologies, tools and techniques.

Professional Experience

Confidential

Delivery Manager

Summary

National Grid New England NE EMS and OMS/DMS Project Commissioned to provide technical leadership and project management services to assist client in transitioning from existing to next generation network infrastructure, including: design review, configuration assessment, implementation, testing, and support.
National Grid New York NY EMS/DMS Project Requested to provide technical leadership and project management services to assist client in transitioning from existing to next generation network infrastructure, including: design review, configuration assessment, implementation, testing, and support.
Invensys WAN Analysis and Assessment Project Assigned to manage the WAN analysis and assessment project, including: identifying and analyzing the WAN infrastructure and architecture, assessing WAN capability to meet future business and technical requirements, and providing network infrastructure strategy and roadmap.

Confidential

Senior Project Manager

Summary

Financial Management Service FMS - Modernized the current mainframe-based software applications used to disburse approximately one billion federal payments annually and replaced 30 COBOL and Assembler applications that had evolved over the last several decades with a single standardized application.
Continuous Readiness in Information Security Program CRISP Patch Remediation Program - Streamlined the tools and processes used for identifying vulnerabilities or non-compliance system configurations and accounts and reviewed the scanners, such as Tenable Security Center/Nessus, HP Weblnspect, and IBM Rational AppScan, and platform management and continuous monitoring tools such as Microsoft SCCM, SolarWinds Orion Network Perform Monitor and Tivoli or BigFix .
Enterprise Operations EO -Corporate Data Center Operations CDCO - Consolidated eight data centers across North America and developed a service delivery improvement plan.
Continuous Readiness in Information Security Program CRISP - Enhanced safety and security for individual veteran records, specifically health records.

Confidential

Technology Consultant

Summary

Provided project management services to various product and project team resources in regards to developing, implementing, upgrading, and administering a variety of software solutions designed to increase business revenues, manage risks, and improve corporate and client profitability.
Performed technical assessments and worked directly with clients for multiple financial institutions under contract with Sheshunoff Management Services, L.P. Assessments included: contract review, present and future IT project justification, information technology needs, assessment and training, and software and hardware validation.
Procured and led the implementation of the firm's help desk/ knowledge-based solution BridgeTrak across multiple locations in various information system environments nationwide to reduce issue-resolution times and improve customer service.
Managed the development and implementation of the firm's affiliation and customer retention program, resulting in a client deflection rate of

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