SUMMARY

• Over 5+ years of work experience on various domains like Airlines, Banking, Payrolls and Mailing Industry. Implemented and facilitated complex projects using various SDLC methodologies like Waterfall and Agile. Proven success as a Project Management/Business Analyst through the years, providing a well - balanced understanding of business relationships with the Stakeholders.
• Worked on MS Access queries, macros, forms and modules.
• Develop detailed project plans and schedules using project management tools such as MS Project, ServiceNow and Asset Manager and other in-house tools such as SDMS and PPM.
• Lead the development and execution of project plans from inception to completion.
• Track and report the status of project activities, milestones and deliverables to execute the project on time and on budget.
• Work with department leaders to coordinate activities of the project/global team, identifying resources where needed, and developing schedules to ensure timely completion of project.
• Facilitate client calls for development progress and for sample approval.
• Created deliverables using tools like MS Visio, SharePoint, Enterprise Architect, Pencil for wireframing and other tools like OneDrive, Redmine, SDMS, ServiceMax, Asset Manager and other platforms such as Salesforce and ServiceNow.
• Partner with subject matter experts to gather and develop detailed business requirements for system implementations and Change Management requests.
• Created dashboards using tools such as SharePoint, Spotfire, Tableau and Power BI
• Demonstrated the ability to identify root causes of problems, considered both the long and short-term impact of proposed solutions and develop workable solutions.
• Experience performing Verification and Validation at UAT
• Graduate/Research Assistant for the courses Marketing and Business Strategy in the MBA program simultaneously was a Student Assistant/IT Helpdesk at the Registrar Office at the Confidential .
• Strong understanding of quality process models like Six Sigma, and certified in ISO - 9000 Internal Auditing and training.
• Participated in presenting research papers for the MBAA International Conference at Chicago 2016(Department of Marketing and Economics)
• Excellent in operating with Mac and Windows OS, diploma in Computer Applications in MS- office, C-Language, Photo Shop. Well versed with Tally 0.6, HTML and DBMS.
• Research Project- Young Entrepreneur (Undergrad Major Project)
• Achieved MERIT in the initial, first and second grade in PIANO from trinity College of London.
• Organizing Lead for an NGO program called "PLANET”
• Ability to multiple tasks and work independently as well a good team player with excellent written and verbal communication and interpersonal skills.
• Excellent on MS Office especially MS Excel, Power Point, MS Word and Access.
• Ability to work composedly and successfully under tremendous pressure and multiple project deadlines.

PROFESSIONAL EXPERIENCE

IT Project Manager

Confidential

Responsibilities:

• Manage a portfolio of 10 - 15 IT Infrastructure projects of varying sizes and scopes which may include any or all of the following: Wi-Fi, WAN, LAN, Voice, and End User Hardware.
• Orchestrate the efforts for IT, construction, and real estate departments’ financial allocation for project budgets; streamlining budget and design estimate approvals of the project team, ensuring key priorities are moving forward with speed and on schedule.
• Working with other IT team members, stakeholders and other departments to ensure successful project delivery from project initiation through closure.
• Host regular meetings and checkpoints with the team and manage/purchase inventory for new Confidential airports.
• Create project cost estimates, coordinate supply chain activities support the implementation as needed and remove any roadblocks.
• Identify project risk and track elements to avoid issues or risks and invoice billing.
• Help higher management automate processes and procedures and gather requirements for special inhouse projects to automate manual processes alongside creating documents such as BRD, FRD and Project Case.
• Created dashboards using SharePoint and Spotfire for process improvements and efficiency and test the platforms for accuracy and efficiency prior to deployment.
• Created specific project planning site to keep track of project requirements on SharePoint.
• Created new infrastructure requiring direct coordination with multiple teams including IT engineering, Corporate real estate, security, HR and employee training teams, opening several Confidential stations both domestic and internationally.
• Set and hold teams accountable to project deliverables, quality, and performance standards.
• Worked on the tool PPM (Project Portfolio Management) to track project status, submit budget approvals and update project details and send communications to internal operational teams as my clients and internal stakeholders that worked to set up new airports at various locations throughout the globe.
• Help higher management automate processes procedure, validate and test.
• Coach, guide, train project team members and other PMs on EDBA, PMLC and related artifacts and deliverables as assigned
• Assist team members and research operational and performance data to provide statistics, trends, and reporting that inform leadership steering and decision-making teams, and as assigned using tools such as PPM, Salesforce and SharePoint.
• Status updates: manage communication to all groups including working team, stakeholders, peripheral teams and executive sponsors. Create updates and deliver updates when appropriate.
• Project scope: understand the project ask, requirements gathering and definitions, dive into root cause including processes and potential business improvements and ensure all stages of project are met (requirements, design, funding, build, etc.).
• Help management automate processes and procedure.
• Tools: PPM, Asset Manager, ServiceNow, Salesforce, Visio, SharePoint, OracleBI.
• Ensuring adequate resourcing is available to meet project deliverables and milestones
• Performed weekly interaction with stakeholders to understand the requirements, explain them the process of the project and for sign offs.
• Maintained requirements traceability matrix.

Associate Project Manager/BA

Confidential

Responsibilities:

• Evaluate tools and coordinating efforts between the project teams and IT groups to define multiple project statuses, milestone and deliverables.
• Validate and implement software for data management and analysis.
• Work closely with developers across the globe.
• Conduct daily project review calls with global teams ensure to meet all project timelines.
• Estimation of project timelines and allotment of development work to internal, remote and global developers.
• Facilitate internal and external kick off calls.
• Verify project scope, cost incurred towards software development and feasibility.
• As projects come in make sure all milestones have been set up.
• Used SDMS (Software development Management Systems) an in-house tool as a medium of communication to external clients and internal partners associated with the project and provide weekly status updates and to give an overall insight into the development work.
• Forward/review proofs with customer, obtain approval for samples.
• Lead internal migration project that involved leading the migration/automation into three different phases.
• Calendar project work for Project Architects and make sure all project arch plans have been submitted to developers on time and prioritize projects during crunch periods.
• Document requirements for new opportunities. Conduct gap analysis.
• Associate with other members and evaluate current process and fill gaps to make processes more effective and efficient. Conduct AS-IS and TO-BE Analysis.
• Work with other departments members to coordinate field installation and support .
• Conduct inserter/system testing to produce samples for real situations before going live and maintaining the systems once they are up and running.
• Facilitated complete testing for system migration. Conducted daily meetings with the team to ensure all issues during testing has been fixed, make sure all functionalities are being tested and test plans are being implemented as per the scheduled timeline and are deployment ready.
• Work with multiple team to understand processes and bridge systems gaps.
• Facilitate weekly financial team meetings with higher management and remote teams and prepare Profit & losses financials statements to track revenue. Used MAT system to process billing systems.
• Play an instrumental role in developing processes, defining standards, and improving perating visibility, analyze profitability of projects
• Provide daily operational support to the Management team to identify, triage, and solve operating issues undermining performance.
• Develop and deploy process to ensure alignment of contract terms, production environment, configuration, billing / revenue recognition, scheduling, inventory, etc.
• Manage in-life product performance on such things as competitive rates and service performance, partner usage, key barriers to adoption.
• Monitor internal processes for efficiency and validity pre & post product launch/changes with tools such Salesforce, ServiceMax, Onforce-Work Market and Jira.
• Extract data from various tools to provide valuable metrics from tools technologies such as Redmine, SDMS, SharePoint, OneDrive, Accellion.
• Update documentation and training material for new employees.

Business Analyst

Confidential

Responsibilities:

• Used the guidelines and artifacts of the Agile/Scrum to strategize the Implementation of agile effort in different iterations and phases of the Software Development Life Cycle.
• Expertise in documenting the business requirements as explained by subject matter experts in Agile story format.
• Ensuring all project tasks are completed in accordance with project plans and in compliance with standard Premier Research processes, policies and procedures.
• Ensuring effective communication is maintained and project status reports and monthly progress reports are provided both internally and externally.
• Ensuring successful management and coordination of efforts assigned to all members of the project teams.
• Identified and removed blockers to keep teams moving forward.
• Ensuring compliance for project-related training.
• Ensuring adequate resourcing is available to meet project deliverables and milestones
• Created and designed SharePoint website to be used as project data repository for project.
• Performed weekly interaction with stakeholders to understand the requirements, explain them the process of the project and for sign offs.
• Constituted Epics, User stories with Acceptance criteria for technical implementation.
• Worked with the compliance/security team for breach of information and data security and data authenticity.
• Generated a streamline process to understand various steps in the loan lifecycle and desired functionality of the new system by interacting with Users, Management, SME (Subject Matter Expert), Lenders and Underwriters.
• Maintained requirements traceability matrix in Jira.
• Worked with the development team during the Design, Build and Test phase of system projects to clarify business requirements as required.
• Produce progress and status reports for Management.

Graduate/ IT helpdest support

Confidential

Responsibilities:

• Assisting the instructor in preparation of course materials and exams, grading assignments and exams, proctoring exams, assisting in the preparation and posting of grades, providing individual and/or group assistance to students.
• Teaching a small section of a course.
• Assisting a faculty instructor with a large lecture class by teaching students in recitation, laboratory, or discussion sessions
• Helping software users in a computer laboratory
• Present subject matter to students under the guidance of Professor and hold weekly office hours, assist the Professor with research papers.
• Assist students with the preparation of presentations at national conferences as needed, attend research presentations as required.
• Conduct Lectures in the absence of Professor.
• Grade weekly assignment.
• Check for student’s activity list to submit information to management.
• Help professor evaluate student final presentations.
• Scan analyze and separate the Admission files which has several documents related to on campus housing, loan agreements, add/drop form, transcripts, change of name/address, change
• Manage major/minor, cash receipts, application for graduation and diplomas, that needs to be updated form hard copy to a soft copy and index them.
• Pull hard copies of transcripts for archiving, make copies of originals before scanning, enlarge any of the pre-AIMS and pre-Banner reports so the scanned documents will be readable.
• Match up the degree records with the green bar report and transcript for each student
• Provide technical assistance to students, faculty, staff, abbey members, and visitors.
• Answer department phones promptly in a professional manner and greet in-person patrons.
• Sort and maintain service request tickets.
• Troubleshoot hardware and software issues on a variety of computer systems.
• Provide assistance with computers, copiers, podiums, and other resources and devices.
• Stock campus printers with paper and toner and troubleshoot issues.
• Other miscellaneous technology-related tasks.