PMO Director Resume

SUMMARY

Highly motivated, team oriented professional with proven success in large - scale enterprise technology implementation in the financial, public and government sectors. Extensive experience in project leadership, requirements gathering, risk management, strategic planning, financial management, budgeting and tracking, client facing, team building and executive level reporting.

TECHNICAL SKILLS

Intangibles: Leadership Skills, Solid Work Ethic, Vendor Management, Voice/Data Circuit Provisioning, Multi-location Deployment, Project Management, Strong Multitasking, Negotiate and Drive Resources

Telecommunications: Confidential Aura Communications Manager, Experience Portal, IVR, Call Center, Work Force Management, Quality Monitoring, Session/System Manager, Aura Messaging and Unified Communications. Voice over IP (VoIP); PBX Systems; Confidential & Cisco VoIP, Nortel, Siemens, Motorola, Cisco Routers and Switches, RingCentral Office, Poly Unify and Mitel System integration.

Software Applications: Microsoft Office (Project, Word, Excel, Access, PowerPoint); Visio, Microsoft Project; Adobe, SharePoint, Smartsheets, Slack, Tigerpaw and various proprietary Project Management Software

PROFESSIONAL EXPERIENCE

Confidential

PMO Director

Responsibilities:

Lead teams of internal resources, consultants and business partners to the successful of completion multi-project public sector technology programs and projects in a matrix organization
Develop Project Plans, Risk Management and Communication Plans
Control and track project/program performance, time allocations, cost, and quality of assigned programs by constantly evaluating progress and conducting regular program status meetings
Create Presentations and lead customer facing Kickoff meetings
Develop and Implement Project Management Practice processes and procedures
Responsible for all project/program economics, including costs, operational budgets, staffing requirements, resources and risk analysis
Maintain strong client relations with State government technology stakeholders
C Level Management and Executive Leadership

Confidential

APS Program Manager

Responsibilities:

Lead teams of internal resources, consultants and business partners to the successful of completion multi-project programs including of a full suite of Confidential products featuring VoIP, Communication Manager, Aura Experience Portal Solutions, Contact Center, Work Force Optimization, Work Force Management, Quality Management, Presence, Messaging, Elite Multi-Channel and Collaboration technologies.
Develop and maintain Project Plans, Risk Management and Communication Plans
Control and track project/program performance, time allocations, cost, and quality of assigned programs by constantly evaluating progress and conducting regular program status meetings
Responsible for all project/program economics, including costs, operational budgets, staffing requirements, resources and risk analysis

Confidential

Program Manager

Responsibilities:

Managed end user relocation and change management initiatives and to newly acquired and pre-existing properties
Identified the business and technology areas affected and the workflow breakdown
Controlled and tracked project/program performance, time allocations, cost, and quality of assigned programs by constantly evaluating progress and conducting regular program status meetings
Determined, monitored, and reviewed all project/program economics, including costs, operational budgets, staffing requirements, resources and risk

Confidential

Project Management (Consultant)

Responsibilities:

Managed MPLS Cisco & Confidential VoIP system migrations across Confidential Contact Centers
Coordinated Network Room, CER and IDF construction in newly acquired commercial properties
Managed multiple Cisco VoIP, MPLS and Video over IP projects from Initiation to Completion
Managed the migration of 1300+ Cisco VoIP users in the US from Cisco CM4.1 to Cisco CM7.13
Oversaw third party vendors ensuring that deliverables are kept within specified scope
Managed RFP’s, quotes and purchase orders and ensured timely equipment delivery
Tracked project expense and CMRA invoicing to ensure all projects remain within targeted budget
Provided high level reporting to senior management, stakeholders and project sponsors
Managed change control administration and adherence to predefined project technical standards

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