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Program Manager Resume

SUMMARY

  • 25+ years’ success developing and leading projects and talented operations teams
  • Tenacious, highly technical, hands - on project and operations leader with extensive experience in the insurance industry.
  • Navigated complex healthcare reform and provided strategic solutions based on stakeholder requests and the changing insurance landscape.
  • Constantly evaluated training materials, policies, and procedures for accuracy and completeness.
  • Built, guided, and developed the technical/leadership skills of talented teams.

TECHNICAL SKILLS

  • Strategic Business Operations Planning
  • Insurance Operations
  • Health Reform Requirements
  • Process & Procedure Design
  • Quality Assurance Initiatives
  • Program/Project Management
  • Statistical Analysis & Reporting
  • Cost Avoidance & Reduction
  • Wellness Programs
  • Motivational Team Leadership

PROFESSIONAL EXPERIENCE

Confidential

PROGRAM MANAGER

Responsibilities:

  • Expertly navigated healthcare reform brought on by the Affordable Care Act ( Confidential .) Developed creative solutions that maximized benefit value and lowered cost to the organization.
  • Crafted educational materials that included internet portals and other collateral material. Distributed materials and increased employee engagement by 96%.
  • Facilitated presentations to large employer groups and prospective clients. Gained their trust and buy-in for the implementation of enterprise-level solutions.
  • Analyzed data with statistical methods and transformed them in to in-depth reports for use during decision-making processes.

BENEFITS MANAGER

Confidential

Responsibilities:

  • Pioneered the development of a “90 Day to Success” program that aimed to align both departments and set them up for success. Improved client retention rates by nearly 30%.
  • Fostered a continuous improvement environment with internal and external business partners. Drove change within the organization that boosted productivity and output by 40%.
  • Instituted concierge-level customer service that differentiated OMS from its competitors. Raised customer satisfaction scores to 98%.

Confidential

OFFICE MANAGER/MANAGER

Responsibilities:

  • Transitioned two departments from Scottsdale, Arizona to Tampa, Florida. Seamlessly executed the move and retained 100% of employees after the move was completed.
  • Championed cost containment activities that reduced material expenses by $24,000 each month. Enhanced the workflow and eliminated two positions, saving nearly $80,000 annually.
  • Automated several manual processes, which improved service reaction times from seven-ten days to two-three hours in most cases.

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