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It Consultant Resume

SUMMARY

  • Expert in information systems technology project management, project planning, systems analysis, contract budget and tracking of results.
  • Highly knowledgeable in software development and database design, with a proven track record of excellence in creating and implementing technical and operational plans into a finished product.
  • Strong communication and interpersonal skills as an experienced political appointee and CIO executive level liaison between parties, management, clients and stake holders.

PROFESSIONAL EXPERIENCE

Confidential

IT Consultant

Responsibilities:

  • Evaluated and scanned over one hundred fifty US Federal Courts server and network infrastructure to determine and capture storage capacities. Collected and analyze system data, KPI’s, and network metrics to understand current operations and recommended areas for improvement.
  • Served as a Project Manager in support of the US Federal Courts nationwide 0ffice 365 deployment and mail migration project.
  • Successfully coordinated and facilitated the migration of over 60,000 mail accounts and objects, including managing technicians travel to courts to perform white glove post migration checks.
  • Led a 5 person team of Engagement managers to support the courts IT staff from pre deployment weekly touch point meetings thru post migration.
  • Combine IT analysis with review of business and marketing methods to create comprehensive strategy for improving productivity and profit margin.
  • Lead meetings with clients and stakeholders on business recommendations related to project status, systems requirements, SOP’s, staffing and budget improvements.
  • Lead planning, analysis, design, testing and implementation efforts related to court infrastructure needs.
  • Worked with stakeholders to capture functional requirements for site specific and mobile application customization.
  • Utilize Microsoft Project and PeopleSoft to track project status, milestone thresholds, enterprise performance, customer relationship management and to serve as a knowledge base repository.

Confidential

Technical Project Manager

Responsibilities:

  • Served as the Technical Project manager and Operations manager in support of the Secretary of Transportation, 75 political appointees and protection agents.
  • Identified customer needs while evaluating systems for feasibilities and providing recommendations.
  • Acted as a liaison between Department of Transportation’s political appointee, the Federal Government and the IT Enterprise teams.
  • Coordinated all requests thru various IT teams, cyber, mail, network, storage, wireless, asset and mobile for action.
  • Provided expertise in business process modeling and requirements engineering while creating SOP’s, modifying SLA’s related to IT techs supporting the Secretary’s office and COE.
  • Managed and coordinated enterprise support staff of Windows system migrations, IT hardware refresh, Microsoft Exchange migrations, server upgrades, VIP desktop support, data center migrations and Cyber security incident remediation affecting 4,000 end users.
  • Worked directly with stakeholders and Federal Senior Leadership to plan Mission Critical infrastructure tasks, implement business and system requirements changes in support of 24/7 SELC /SDLC environments.
  • Responsible for managing and maintaining project task order, establishing project schedules allocating funds for contract resources, employee leave and performance reviews.
  • Managed PeopleSoft developers for client Oracle database modifications and software changes.
  • Worked with stakeholders to capture functional requirements for database customizations, mobile application development and International travel IT equipment and business needs.
  • Extensively used MS Project as a tool to track project deliverables, maintain project milestones and monitor project budget of $1M.
  • Use of EPM project server for generating contract status reports, performance data analysis and employee billable hours.
  • Acted as a subject matter expert in evaluation of system requirements, client needs, developing project plans, designs and change management and release schedules.
  • Responsible for holding weekly meetings with stakeholders related to project status, contract budget, implementation of new processes, task schedule status, staffing and employee performance.
  • Researched while adapting techniques and strategies to mitigate IT risks along with ensuring company budgetary profits.
  • Managed daily 24/7 life cycle IT operations, directed 12 - person staff and ensured satisfactory project completion.
  • Coordinated and drove Software application development, 0365 Exchange migrations, OS upgrades, server patching, MDM mobile device deployment and configuration, web page design, SharePoint design projects.

Confidential

Project Manager/ Network Engineer

Responsibilities:

  • Served as the project manager and Tier 3 escalation network engineer for the Veterans Administration Office of Technology
  • Supervise desktop support staff to ensure a high level of service for users in the field
  • Ensure trouble tickets are closed to meet the SLA
  • Research and provide recommendations on system improvements
  • Provide weekly status reports on staff activity and ticket trends
  • Configure and maintain servers, desktops, and laptops for over 350 users across the U.S and Puerto Rico
  • Monitored and created reports for weekly backups
  • Create and deploy images using WDS from a Windows 2008 Server platform
  • Imaged and deployed over 600 Dell E6400, Mac’s and Lenovo T410 laptops to field users
  • Configure and deploy new servers to field construction sites as well as coordinate LAN infrastructure to these remote sites
  • Coordinate with Network Ops to provide VPN routers to remote sites once infrastructure is in place
  • Maintain and mange group policies in AD

Confidential

Network Consultant

Responsibilities:

  • Maintained Networks for a Non-Profit organization & a Law Firm
  • Provided and managed disaster recovery plans
  • Provided recommendations on new technologies including security and spam filters
  • Performed network analysis to assess the needs of clients
  • Configured many file, print, IIS 6.0, Terminal and Exchange servers using MS Server 2003 & 2000
  • Provided clients with new solutions and technology
  • Monitored and created reports for daily backups using VERITAS, Sonic Wall, and Acronis
  • Performed server backups and restores from LTO media
  • Performed network scans using Symantec, and N-Able Network Monitoring and Remote Managing software
  • Performed the appropriate patch\fix to resolve vulnerabilities
  • Deployed MS updates to servers and user PC’s connected to the network
  • Created VPN connections for users connecting remotely
  • Provided end-users, with secured access to necessary network resources
  • Created and edited Group Policies in AD
  • Arranged and administered security measures to restrict unauthorized use of network systems
  • Ability to create and implement scripts to be applied to AD Groups for new applications, printers, REG editing, mapped drives, etc.

Confidential

Network Consultant

Responsibilities:

  • Designed and Maintained Networks for several Non-Profit organizations & Law Firms
  • Provided and managed disaster recovery plans
  • Provided recommendations on new technologies including security and spam filters
  • Performed network analysis to assess the needs of clients
  • Configured many file, print, IIS 6.0, Terminal and Exchange servers using MS Server 2003 & 2000
  • Provided clients with new solutions and technology
  • Created login scripts using Script Logic
  • Monitored and created reports for daily backups using VERITAS, Sonic Wall, and Acronis
  • Performed server backups and restores from LTO media
  • Performed network scans using Symantec
  • Performed the appropriate patch\fix to resolve vulnerabilities
  • Deployed MS updates to servers and user PC’s connected to the network
  • Created VPN connections for users connecting remotely
  • Provided end-users, with secured access to necessary network resources
  • Created and edited Group Policies in AD
  • Arranged and administered security measures to restrict unauthorized use of network systems
  • Ability to create and implement scripts to be applied to AD Groups for new applications, printers, REG editing, mapped drives.

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