­

SUMMARY:

An accomplished professional with over 9+ years of experience in Information technology, marketing, consulting, financial services, and publishing. Strong relationship management skills. Leadership style is marked by winning strong buy - in from all stakeholders, applying persistent pressure to meet agreed milestones, and maintaining momentum and enthusiasm for the task at hand.

EXPERTISE IN:

• Business Liaison
• Relationship Building & Management
• Project Planning
• Team Building & Supervision
• ATS & Recruiting Software
• Application Management
• Market Intelligence
• Brand Ambassador
• Strategic Sales & Business Planning
• Program Management
• Offer Negotiation and Closing
• Product Roadmaps
• Information Security
• Process Optimization

MANAGEMENT AND TECHNICAL SKILLS OVERVIEW:

Management: Strong leadership, direction, guidance, decision making, verbal and written communications

Project Management: Facilitation, risk assessment, task decomposition, resource planning, tracking using PMBok, SDLC, Scrum and Agile methodology

Business Domains: Banking & Finance, Automobiles, Insurance, Publishing, e-Commerce, Pharmaceuticals & HealthCare, Manufacturing, Ground Transportation, Customs and Educational Institutions

Business Tools: JIRA, Rally , ServiceNow, Gantt Chart for Project Scheduling, SharePoint, MS Visio, MS Project, MS Excel & MS Word

Business Skills: Understanding of Business Process Analysis and Enterprise Resource Planning, Release Planning, Requirements gathering, Strong communication skills, Customer Interaction

ETL & Reporting Tools (Business Intelligence): Informatica Power Center 9.1/9.6, MicroStrategy and Power BI - Visualization, Control M - Scheduler

Implementation Methodologies: Agile methodology, Waterfall methodology, Agile Scrum environments

Operating Systems: Windows 10/8/7/XP/2000, Mac OS X, UNIX, Linux

Programming: Visual Basic 5.0, MS Visual Studio 2010 , C++, Core JAVA, Internet (HTML, XML), JavaScript & CSS

Applications: Node.js, Amazon Web Services (AWS) & Android SDK

Automated Testing Tools: WinRunner (7.5.0/6.0), HP Load Runner, Quick Test Pro 11, JIRA & Selenium

Windows Azure & AWS: Public, Private & Hybrid Models. IAAS & PAAS models, Compute- EC2, EMR. Storage- S3

Databases: SQL Server, MySQL

Analytics: Confidential Analytics, IBM Digital Analytics (Core metrics) & WebTrends

Asset Management: Routine maintenance, asset recording system (Identification, verification, correction, and reporting), budgeting, contractual obligations, and financial obligations

Operations Support: 24*7, helpdesk, change management, configuration management, SLA management

Vendor Procurement: Vendor management, volume agreements, and inventory management

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis

IT Project Manager

Responsibilities:

• Coordinator of all the aspects of the Project right from Execution to Delivery which includes planning, control, implementation of plans, coordinating, progress and issues, managing the team and ensuring the quality of the deliverables .
• Issue Resolution including ongoing management and resolution of any program/team/people issues.
• Billing, Reporting & Analytics working directly with the Clients reporting and finance teams to ensure accurate and timely billing, reporting and ongoing analysis (includes both scheduled and ad hoc requests); prepare weekly and monthly status reports on program activity and issues.
• Escalation Management - proactively identify and successfully manage through day-to-day issues that impact program performance and client satisfaction levels. Example: Identifying compliance risks around co- employment and accuracy of SMSAs.
• Created and implemented a new contract to hire program for traditionally FTE roles in hard to fill locations. Benefiting the company from time to hire and cost efficiency.
• Maintained spreadsheets to track work completion to maintain data integrity and resolved issues that arose involving hardware, software, cloud, or subscription components of the IT contracts and projects.
• Served as the office project manager and office liaison for special projects and represents the office in workgroups aimed at change integration; planned crosscutting meetings, prepared agendas, captured minutes, led meetings, and reported key takeaways to senior managers.
• Took lead in evaluating organizational deficiencies in areas of budget, acquisition, recruitment, and talent management; developed and implemented training programs on a quarterly basis.
• Served as the risk management liaison for the office, collaborates with senior staff to identify enterprise risks, analyze the likelihood and impact of risks.
• Project Lead for my office through two reorganization cycles at the agency level; assessed the areas of deficiencies, risks, and opportunities; evaluated resources allocations, took the lead in fulfilling all project tasks required .

Confidential, VA

Project Manager

Responsibilities:

• Managed a team of 8 associates while maintaining an individual and team quota.
• Collaborate with company directors in the planning and implementation of various IT projects.
• Project planning, scheduling, resource monitoring, MKS application lifecycle management, Steering Committee & Stakeholder meetings, SLA requirements, POC development, Risk Management & SOWs.
• Managed project life cycle for Professional Services’ enterprise, global projects budgeted from $3,000 to $500,000.
• Wrote SOW and technical documents for development / integration of enterprise customer relationship management (CRM) software and analytics.
• Consultant for mobile-rendered CRM solutions.
• Prepared and presented product overviews, project scope, Gantt charts, and business strategy for growth of client satisfaction through improved customer management tools.
• Product portfolio included enterprise feedback management, text analytics, enterprise management, and customized web-based services for mobile devices.
• Managed multiple priorities and customer demands in fast-paced environment to meet business goals.
• Coordinated reviews of clients’ short and long-term software needs with sales executives, product management, engineering, and consulting.
• Lead Program Manager for new implementations as they related to Talent Acquisition. Example: Identified and implemented a global (ATS) Applicant Tracking System and background check process for all four Lead Forensics offices, both Domestic and International.
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.

Confidential, Mclean, VA

Scrum Master, Project Manager

Responsibilities:

• Create a key account strategy for each account to coordinate internal efforts and drive value by providing a strategic experience to our clients.
• Develop rapport with key contacts in assigned customer account base.
• Manage and identify new sales, project based work or managed services opportunities.
• Served as the SharePoint Lead and constructed a user-friendly interface for my team and our customers.
• Coordinated multiple workplace improvement programs and activities.
• Led my team in the construction of the office standard operating procedures (SOPs).
• Led a reorganization project aimed at improving client’s health communications with consumers, stakeholders, and the public at large.
• Conducted briefings and presentations informing senior leadership about changes to agency principles and procedures.
• Assisted in developing the communications plan for an agency-wide technology policy.
• Constructed internal policies and guidance for my immediate office.
• Run weekly core team and other project meetings, prepare agendas and minutes, complete weekly project status reports, and run bi-weekly Steering Team meetings.
• Develop and update project plans by listing tasks, resources, and target dates.
• Collaborate with managers in Business, IT Development, Quality Assurance, and other departments as necessary to establish and build timelines.
• Directed project teams to develop, maintain, and improve websites and software through the complete Software Development Life Cycle.
• Established project management methodology set key metrics (GANTT, PERT charts, ACWP, BCWP, BCWS), managed risk by classifying and analyzing risks according to probability and impact on project and proposed potential solutions.

Confidential, CA

Project Lead

Responsibilities:

• In Agile environment, delivered end-to-end strategic web-based solutions, provided design & technical leadership to team consist of 10+ direct reports comprised of Web Developers, UI/UX designers, QA, and Consultants.
• Plan, manage and coordinate the implementation of projects and identify customer's information system requirements.
• Worked with the management and other internal teams to create and standardize the project management process, working as a consultant for different team on Project Management activities.
• Design analytical studies of systemic and project related issues and activities to assess the efficiency and/or effectiveness of project implementation.
• Develop and interpret IT policies, procedures and strategies governing the planning and delivery of IT services.
• Advise other specialists on technical issues, diagnostic methods, and potential solutions to programs.
• Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Created and executed project plans, identified required resources, and assigned individual responsibilities.
• Managed day-to-day operational aspects of a project and reviewed deliverables prepared by the team before submission to the client.
• Developed project management deliverables including project management plans, schedules, project risk and contingency plans, quality assurance plans, issue lists and test plans.

Confidential, CA

Associate Lead

Responsibilities:

• Responsible for the initial discussion with the Vendors, coordinating with the Architect and Business; do feasibility study for all the global locations.
• Actively taking part in the strategy road map for the company, its technical development and future growth.
• Establish and refine service delivery processes across the Department working closely with the Process Management team.
• Develop, measure, and report process performance and functional metrics to identify opportunities, measure success, or validate expected outcomes.
• Coordinates issue resolution with Vendors and/or cross functional teams and communicates issues resolution with end-users.
• Proactively develops team members and peers through coaching and mentoring them on technical skills, business acumen, and soft skills.
• As part of the resource management, worked with the HR team on the recruitment and to streamline the recruitment process. Identify training needs of the team. Plan and execute a structured approach to enhancing the skill level and productivity levels of the team.
• Defining the KPIs & KRAs for the team which aligns to the organizational KPIs and strategy.
• Oversee performance evaluation, promotion, termination, compensation activities for employees.
• Worked in the planning of the project, defining the skill set required, the resource planning, capacity planning and determining the logistics required.
• Worked during the estimation phase for the functional point estimation, proper resource allocation, defining Milestones & deadlines.
• Involved in understanding analyzing and documenting the business requirements based on Client requirement.

Confidential, CA

Senior Business Systems Analyst

Responsibilities:

• Drove strategic roadmap to design a Web-based Enterprise system for various web browsers and mobile devices using responsive web design. Increased ROI up to 80% delivering these solutions.
• Implemented Agile methodology. As a Product Owner/Scrum Master, maintained product and sprint backlog, ran daily standups, gathered requirements, project planning, retrospectives, managed change, defects, deployments & releases.
• Introduced processes such as code reviews, unit testing, standards, documentation, release, and defects management.
• Managed a team of 8 direct reports of Software Developers, UI/UX Designers, and QA. Partnered with IT Operations to support Development, Help Desk, and Infrastructure. Involved in User Interface, Architecture and Design process.
• Instrumental in preparation of project related reports such as Profitability Tracker, Management Review Reports, Metrics Action Plan, etc. for management.
• Pivotal in conducting governess meetings, weekly meetings & performance reviews with clients.
• Accountable for helping the Audit Team for smooth execution of audit processes by participating in Quality Process; actively involved in coordinating DR Test for the applications.
• Managing complete on-boarding process of new applications for L1, L2 & L3 support with accountability of developing project plan & managing resources for the same.
• Working in close coordination with client managers for facilitating smooth knowledge transfer, setting expectations & SLA for new applications, and developing new processes for shift hand over & issue tracking .

Confidential

Product Analyst

Responsibilities:

• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by 35%.
• Managed design and development of eCommerce Web Applications, Mobile Commerce websites compatible with multiple devices (iPhone, Android), iPad Sales Application, API/Web Services and eCommerce branded sites.
• Supported ERP Modifications, Data Warehousing, Analytics Software Implementation and Automated testing projects.
• Maintained and managed multiple online channels which resulted in 80% business activity completed through various channels. Increased ROI up to 60% with an enhanced way to order online and providing persona-based solutions.
• Generated and reviewed web performance metrics, competitive analysis, statistical data from various Analytics software ( Confidential Analytics and IBM’s Digital Analytics) and shared reports and analysis with respective departments.
• Met Service Level Agreements (SLA) for keeping websites uptime close to 100% and 24/7/365 operational. Provided after-hour support and assistance to any alerts or issues as relates to application development and infrastructure.
• Conducted analysis of new technologies to provide more efficient and cost-effective solutions. Research and recommend tools to help manage security analysis, process, and incident management.
• Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.
• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery.
• Communicated the progress to senior management through 'Burndown Charts'. Monitored the Quality through metrics and mentored team through the project management processes.