SUMMARY

• Experienced IT professional driven by the pursuit of delivering critical solutions that empower a business to reach its highest potential.
• With over 20 years of IT support and engineering experience, I pride myself on developing strong relationships with IT colleagues, peers, new staff, and management.
• I have been able to leverage those relationships in order to provide a high level of support and guidance for each firm of which I have been employed.
• In later years I have ascended into a role of trusted voice and adviser for the business and aided in firm - wide strategic development.

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TECHNICAL SKILLS

Software: Microsoft Office 365 (and previous), Microsoft OneDrive/MicroFocus Filr/Sharefile/Dropbox file sharing services, McAfee/Symantec/TrendMicro/Webroot antivirus suites, Adobe Creative Cloud Suite, Autodesk AutoCAD/AutoCAD LT/Revit/3DS MAX suites, MaaS360/MicroFocus Mobile Management/BlackBerry Enterprise Server MDM solutions, ConnectWise, Ninja/Kaseyka/NetOP RMM tools, WebEx/GoToMeeting/Zoom/Skype for Business meeting suites, Soft-pak i-Pak/Deltek Vision ERP/CRM systems

Operating Systems: Microsoft Windows (all) and Windows Server, MicroFocus (Novell) OES/eDirectory, Mac OSX, Apple iOS, Android (all)

Networking: SonicWall/Watchguard firewalls, HP ProCurve/Dell PowerConnect/Netgear ProSafe switches

PROFESSIONAL EXPERIENCE

IT Manager

Confidential

Responsibilities:

• Managed all IT resources (helpdesk, systems, software, infrastructure, etc.) for 12 locations across Long Island
• Administered Office 365 environment, including hosted Exchange
• Maintained local Active Directory and monitored the Azure AD synchronization
• Deployed, monitored, and repaired a mix of Windows 7 & 10 workstations
• Supported the VOIP phone system provided by Momentum Telecom
• Managed LAN (VLAN) with Netgear ProSafe switches
• Managed WAN (Site-to-Site VPN) with SonicWall NSA firewalls
• Supported core business operations applications - Soft-Pak i-Pak, Dossier, Aestiva, Microsoft Solomon
• Managed public DNS, SSL certificates, and domain registration for the company
• Assisted with Managed Print Services vendor selection (desktop MFPs and copiers)
• Maintained and networked desktop printers and managed print services
• Managed company mobile devices via MaaS 360
• Coordinated vendor search and implementation of ELD and fleet tracking solutions for long-haul trucks
• Undertook a company-wide Windows 10 migration
• Worked with the Sales department to deploy and manage Verizon’s Field Force Manager

Service Agent

Confidential

Responsibilities:

• Tier II support services for 25+ clients
• Monitored and mitigated security risks using Webroot SecureAnywhere
• Office 365 apps configuration and install
• Hosted Exchange/Outlook support and configuration
• Managed voice accounts and services via Intermedia’s Hosted PBX 2.0 and Elevate platforms
• Documented all aspects of client configurations using IT Glue
• Provided primary client care including MFP install and configuration, account auditing, and tech support for an office services partner, Omni.
• Supported OS and desktop software updates, patch management, backup, and monitoring with Ninja RMM

IT Manager & Senior Associate

Confidential

Responsibilities:

• Responsible for overseeing all IT resources for the entire firm, with offices/staff in New York, Boston, Los Angeles, San Francisco, Miami, Denver, and Texas (Austin, San Antonio, and Houston)
• Single-handedly coordinated and installed technologies to bring the newest offices in Miami, Denver, and Austin on-line
• Deployed new PCs and upgrades throughout the company on Windows XP/7/10 platforms
• Administered user accounts across all systems and services
• Installed and managed Aastra VOIP phones and PBXs running on Asterisk and Vonage platforms
• Managed mobile phone synchronization for email, calendar, and contacts
• Researched and coordinated installation of new multi-function copy machines and plotters with outside vendor
• Managed helpdesk systems including Solarwinds Web Help Desk
• Implemented redundant Internet circuits for each office, working with a variety of ISPs to deliver optimal bandwidth
• Managed WAN over MPLS circuits and BOVPN connections established with WatchGuard firewalls
• Deployed and supported several applications including Adobe Creative Cloud suite, Autodesk Building Design Suite Premium, Collaboration for Revit, Rhinoceros 3D, and Microsoft Office
• Coordinated and migrated between collaborative and meeting applications such as WebEx, GoToMeeting, and Zoom
• Supported Deltek Vision ERP software
• Maintained and coded HTML for an employee web portal supported on the Joomla CMS
• Supported internal web development and design efforts for the company’s website
• Managed public DNS, SSL certificates, and domain registration for the company
• Coordinated and deployed Workplace by Facebook
• Managed a team including a Lead Support Technician and Senior Systems Engineer

Senior Desktop Technician

Confidential

Responsibilities:

• Provided Tier II/III helpdesk support to around 100 users in a Windows XP environment
• Installed, maintained, and monitored all desktop and laptop PCs
• Installed, maintained, and monitored all network printers and copiers
• Installed and maintained all PC peripherals
• Administered user accounts in Windows Active Directory and Novell eDirectory
• Created standardized PC image and hardware-independent imaging process
• Collaborated with peers in other offices across the country to standardize hardware purchases
• Coordinated pilot groups for new software testing
• Created, tested, and deployed Novell Application Launcher packages
• Created procedures for secure data disposal on all PCs
• Created PC upgrade procedure based on expiration of hardware warranty
• Implemented and supported Pointsec hard drive encryption software for all laptops
• Administered and reported on PC inventory through TS. Census and ZenWorks Asset Management
• Installed, supported, and trained users in working with GoodLink mobile messaging on Palm Treo smartphones
• Administered anti-virus installation, configuration, and monitoring through McAfee ePolicy Orchestrator

Systems Administrator/Desktop Support/LAN Technician

Confidential

Responsibilities:

• Installed and maintained Sendmail 8, QPopper 3, IMAP, and Procmail 3 on Solaris-based servers providing mail services to over 2000 users
• Administered Novell Netware 6.5 and Novell Groupwise 6.5 accounts
• Managed e-mail accounts which included account generation/deletion, quotas, mailing list memberships, and Procmail recipes
• Managed HelpSTAR 2001 helpdesk system
• Worked with Pcounter 5.2 to manage NDPS-based printing and provide account management for students
• Worked with DNS and DHCP on Solaris-based servers
• Installed and maintained wired and wireless network infrastructure
• Installed, configured, and repaired PCs, laptops, PDAs, printers, and other peripherals
• Conceptualized, created, and deployed PC images using Symantec Ghost 7.5/2003
• Worked with NetOp School 3 to provide faculty with a classroom management solution
• Worked with SMART Technologies 4000i interactive white board in classroom and lab environments
• Conducted training sessions for staff, faculty, and students covering topics such as the Microsoft Office suite, Novell Groupwise, and internet/e-mail/web-design fundamentals
• Member of Academic and Administrative Computing Committees which prioritized hardware/software requests by employees and/or departments