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It Manager Resume

SUMMARY

  • Experienced IT professional driven by the pursuit of delivering critical solutions that empower a business to reach its highest potential.
  • With over 20 years of IT support and engineering experience, I pride myself on developing strong relationships with IT colleagues, peers, new staff, and management.
  • I have been able to leverage those relationships in order to provide a high level of support and guidance for each firm of which I have been employed.
  • In later years I have ascended into a role of trusted voice and adviser for the business and aided in firm - wide strategic development.

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TECHNICAL SKILLS

Software: Microsoft Office 365 (and previous), Microsoft OneDrive/MicroFocus Filr/Sharefile/Dropbox file sharing services, McAfee/Symantec/TrendMicro/Webroot antivirus suites, Adobe Creative Cloud Suite, Autodesk AutoCAD/AutoCAD LT/Revit/3DS MAX suites, MaaS360/MicroFocus Mobile Management/BlackBerry Enterprise Server MDM solutions, ConnectWise, Ninja/Kaseyka/NetOP RMM tools, WebEx/GoToMeeting/Zoom/Skype for Business meeting suites, Soft-pak i-Pak/Deltek Vision ERP/CRM systems

Operating Systems: Microsoft Windows (all) and Windows Server, MicroFocus (Novell) OES/eDirectory, Mac OSX, Apple iOS, Android (all)

Networking: SonicWall/Watchguard firewalls, HP ProCurve/Dell PowerConnect/Netgear ProSafe switches

PROFESSIONAL EXPERIENCE

IT Manager

Confidential

Responsibilities:

  • Managed all IT resources (helpdesk, systems, software, infrastructure, etc.) for 12 locations across Long Island
  • Administered Office 365 environment, including hosted Exchange
  • Maintained local Active Directory and monitored the Azure AD synchronization
  • Deployed, monitored, and repaired a mix of Windows 7 & 10 workstations
  • Supported the VOIP phone system provided by Momentum Telecom
  • Managed LAN (VLAN) with Netgear ProSafe switches
  • Managed WAN (Site-to-Site VPN) with SonicWall NSA firewalls
  • Supported core business operations applications - Soft-Pak i-Pak, Dossier, Aestiva, Microsoft Solomon
  • Managed public DNS, SSL certificates, and domain registration for the company
  • Assisted with Managed Print Services vendor selection (desktop MFPs and copiers)
  • Maintained and networked desktop printers and managed print services
  • Managed company mobile devices via MaaS 360
  • Coordinated vendor search and implementation of ELD and fleet tracking solutions for long-haul trucks
  • Undertook a company-wide Windows 10 migration
  • Worked with the Sales department to deploy and manage Verizon’s Field Force Manager

Service Agent

Confidential

Responsibilities:

  • Tier II support services for 25+ clients
  • Monitored and mitigated security risks using Webroot SecureAnywhere
  • Office 365 apps configuration and install
  • Hosted Exchange/Outlook support and configuration
  • Managed voice accounts and services via Intermedia’s Hosted PBX 2.0 and Elevate platforms
  • Documented all aspects of client configurations using IT Glue
  • Provided primary client care including MFP install and configuration, account auditing, and tech support for an office services partner, Omni.
  • Supported OS and desktop software updates, patch management, backup, and monitoring with Ninja RMM

IT Manager & Senior Associate

Confidential

Responsibilities:

  • Responsible for overseeing all IT resources for the entire firm, with offices/staff in New York, Boston, Los Angeles, San Francisco, Miami, Denver, and Texas (Austin, San Antonio, and Houston)
  • Single-handedly coordinated and installed technologies to bring the newest offices in Miami, Denver, and Austin on-line
  • Deployed new PCs and upgrades throughout the company on Windows XP/7/10 platforms
  • Administered user accounts across all systems and services
  • Installed and managed Aastra VOIP phones and PBXs running on Asterisk and Vonage platforms
  • Managed mobile phone synchronization for email, calendar, and contacts
  • Researched and coordinated installation of new multi-function copy machines and plotters with outside vendor
  • Managed helpdesk systems including Solarwinds Web Help Desk
  • Implemented redundant Internet circuits for each office, working with a variety of ISPs to deliver optimal bandwidth
  • Managed WAN over MPLS circuits and BOVPN connections established with WatchGuard firewalls
  • Deployed and supported several applications including Adobe Creative Cloud suite, Autodesk Building Design Suite Premium, Collaboration for Revit, Rhinoceros 3D, and Microsoft Office
  • Coordinated and migrated between collaborative and meeting applications such as WebEx, GoToMeeting, and Zoom
  • Supported Deltek Vision ERP software
  • Maintained and coded HTML for an employee web portal supported on the Joomla CMS
  • Supported internal web development and design efforts for the company’s website
  • Managed public DNS, SSL certificates, and domain registration for the company
  • Coordinated and deployed Workplace by Facebook
  • Managed a team including a Lead Support Technician and Senior Systems Engineer

Senior Desktop Technician

Confidential

Responsibilities:

  • Provided Tier II/III helpdesk support to around 100 users in a Windows XP environment
  • Installed, maintained, and monitored all desktop and laptop PCs
  • Installed, maintained, and monitored all network printers and copiers
  • Installed and maintained all PC peripherals
  • Administered user accounts in Windows Active Directory and Novell eDirectory
  • Created standardized PC image and hardware-independent imaging process
  • Collaborated with peers in other offices across the country to standardize hardware purchases
  • Coordinated pilot groups for new software testing
  • Created, tested, and deployed Novell Application Launcher packages
  • Created procedures for secure data disposal on all PCs
  • Created PC upgrade procedure based on expiration of hardware warranty
  • Implemented and supported Pointsec hard drive encryption software for all laptops
  • Administered and reported on PC inventory through TS. Census and ZenWorks Asset Management
  • Installed, supported, and trained users in working with GoodLink mobile messaging on Palm Treo smartphones
  • Administered anti-virus installation, configuration, and monitoring through McAfee ePolicy Orchestrator

Systems Administrator/Desktop Support/LAN Technician

Confidential

Responsibilities:

  • Installed and maintained Sendmail 8, QPopper 3, IMAP, and Procmail 3 on Solaris-based servers providing mail services to over 2000 users
  • Administered Novell Netware 6.5 and Novell Groupwise 6.5 accounts
  • Managed e-mail accounts which included account generation/deletion, quotas, mailing list memberships, and Procmail recipes
  • Managed HelpSTAR 2001 helpdesk system
  • Worked with Pcounter 5.2 to manage NDPS-based printing and provide account management for students
  • Worked with DNS and DHCP on Solaris-based servers
  • Installed and maintained wired and wireless network infrastructure
  • Installed, configured, and repaired PCs, laptops, PDAs, printers, and other peripherals
  • Conceptualized, created, and deployed PC images using Symantec Ghost 7.5/2003
  • Worked with NetOp School 3 to provide faculty with a classroom management solution
  • Worked with SMART Technologies 4000i interactive white board in classroom and lab environments
  • Conducted training sessions for staff, faculty, and students covering topics such as the Microsoft Office suite, Novell Groupwise, and internet/e-mail/web-design fundamentals
  • Member of Academic and Administrative Computing Committees which prioritized hardware/software requests by employees and/or departments

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