Project Head Resume

SUMMARY

18.9 years of Experience in Telecom domain under Project Management, Program Management, Project Implementation, Service Delivery, Infra structure Maintenance, Operations & Maintenance and Managed Services.
A dedicated and enthusiastic manager, able to motivate teams to perform at their best in providing excellent service
Demonstrated strong Leadership skills.
Superior multi - tasking and prioritization skills.
Superior proactive communication skills.
Approach towards Process improvements and making real time decisions.
Ability to establish credibility and build effective relationship with clients.
Enthusiastic approach to collaborative development of client relationship.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Project Head

Confidential

Responsibilities:

Handling Multiple Projects simultaneously with Multi-disciplinary and Highly skilled team
Coordinating closely with Indus and other infra partners on Infra structure readiness for the Rollout planned sites
Coordinate with Internal resources and Third party/vendors for the Flawless execution of projects
Ensure resource availability and allocation for smooth project delivery
Develop a detailed project plan to monitor and track progress
Manage changes to the project scope, project schedule and project cost using appropriate verification techniques
Perform Risk management to minimize project risks
Establish and maintain relationships with Third party/vendors by organizing regular Governance.
Create and maintain comprehensive project documentation
Manage the relationship with the client and all stake holders
Meet with clients to take detailed ordering briefs and requirements for each project
Delegate project tasks based on team members skill sets and experience levels
Track project team performance to analyze the successful completion of goals.
Ensure that all projects are delivered on-time, within scope and within Budget
Measure project performance using appropriate tools and techniques
Ensure for Smooth Operations with Quality

Service Delivery Manager

Confidential

Responsibilities:

Handled RAN operations & maintenance of BTS sites (12624-GSM, 8350-WCDMA, 2950-LTE )
Handled operation equipments configuration, faults, alarm, performance to drive network Efficiency and Network availability.
Ensure timely reviews in place with Zonal Managers to drive for minimum interruptions of sites
Ensure Quality improvement of sites by addressing critical KPI impacted cells
Ensure operational parameters for efficient and effective customer experience as per SLA’s.
Ensure the regular upgrades, enhancements to meet QOS of the customer experience.
Leading the planned activities for corrections of network as per change management guidelines.
Driving vendor performance with regular Governance.
Meet with client regularly for managing effective client relationship.
Ensure monthly signoffs for timely closure with client.

Operation & Maintenance Head

Confidential

Responsibilities:

Handled Operation & Maintenance and Project implementation for 9000 (GSM) & 2000 (WCDMA) sites
Ensure Resources availability for smooth Operations Delivery
Ensure Network availability as per SLA and minimizing Interruption time
Ensure regular Governance with Field team and vendors
Handling Cost reduction activities in Circle without compromising on operations
Reviewing of operational parameters daily with Zonal Managers for smooth operations delivery.
Ensure to Align the team in attending major Business complaints
Ensure to plan for performance improvement activities proactively
Ensure to meet Quality KPI’s of sites
Ensure for best delivery from Managed services