Senior Analyst/Project Manager Resume

SUMMARY

Extensive experience in the BI domain including both data warehousing and reporting.
Provide roadmap for selection/migration of BI platforms.
Draft, negotiate and manage SLAs.
Lead team of onsite and offshore BI developers
Well versed with data quality issues and their mitigation.
Ability to provide practical solutions to problems.
Strong process improvement skills.
Strong background working with end users at all levels identifying requirements, providing work estimates, designing and creating reports and user interfaces, and developing implementation time lines.
Excellent communication and presentation skills.
Recipient of Director’s Award for outstanding Brio support at Amtrak
Member of committee for technical evaluation of vendors for RFPs at Amtrak
Member of committee to select IT employees for the CIO’s Star Achievement Award at Amtrak

TECHNICAL SKILLS

Applications: Hyperion Intelligence (Hyperion Interactive Reporting), OBIEE, Business Objects, Crystal Reports), MetaCube(OLAP), Synergy Project Management & Time Reporting System, MS Project, iWay, MS Office Suite (including MS Excel for querying and presentation using macros)

Databases: Informix, MS SQL Server, db2, Oracle, MS Access

Platforms: Windows, Unix\Sun OS, Mainframe

Programming: SQL, JavaScript, HTML, C

PROFESSIONAL EXPERIENCE

Confidential

Senior Analyst/Project Manager

Responsibilities:

Manage successful development, configuration, and administration of the Enterprise Business Intelligence (BI) Application (Hyperion Interactive Reporting). Provide roadmap and technical guidance for the migration of Hyperion reports to OBIEE.
Provide user support for EDW. Work with ETL and DBA teams to ensure performance improvements and resolve data issues.
Work with different IT teams and business users to resolve issues, gather requirements and suggest/implement BI design/architecture solutions. Provide training to business users as needed.
Provide leadership and oversight to stabilize Hyperion reporting environment. Work with IT Service and HAEA resources to support recommendations and implement changes.
Devise reporting roadmap to support growing business demands within a more governed strategy and technology leverage.
Implement process improvements to increase system efficiencies.
Devise plans and strategies to enhance user experience. Implement solutions for recurring issues. Reduce technical team's time spent on resolving user issues. Customer education/training to make users more self - reliant.
Develop/maintain Hyperion reports. Setup automatic data exports to Excel. Create macros for analytics within excel using pivots and charts.
Help users query data from within Excel for analysis and reporting. Used also for account reconciliation.

Confidential

Systems Developer/Tech. Lead

Responsibilities:

System Administrator - Hyperion, Business Objects, Synergy, RWD uPerform and Data Warehouse (IBM Informix, MetaCube), IIS.
Manage system configuration, systems/change management, and operational deployment of Hyperion Brio, Business Objects and Data Warehouse. Manage Audit and CMS databases.
User account maintenance, file system administration.
Provide support to users (more than 500) spread across the country. Address end users’ technical issues.
Create reports in Brio and later convert these to Business Objects. Create macros in excel for users to work with exported data from the reports.
Work across internal and external resources to resolve technical challenges.
First and last line of support for BI and Data Warehouse.
Design, code, test, implement and document BI solutions, including integration with databases.
Maintain and support systems for data warehouse and business intelligence (BI) initiatives. Troubleshoot tools, systems, and software; performance-tune these applications.
Perform analysis, testing, debugging, audits, disaster recovery, and problem resolution.
Research and evaluate technology solutions and present recommendations for improved system operations.
Participate in design, analysis and pre- and post-installation reviews.
Gather requirements, locate sources of data, suggest solutions and develop reports. Work with stakeholders across multiple functional areas, including Finance, HR, Payroll, Labor Management, Call Center, Marketing and Planning.
Analyze, design, develop, test and implement Data Warehouse applications. Manage ETL scripts and monitor data loads.
Monitor and resolve production issues.
Develop training manuals and conduct training sessions for internal users.

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