WORK HISTORY:

Confidential

Sr. Field Engineer IT Services Site Team Lead I provide IT Project Management for all infrastructure build outs and facilities redesign. I lead a team of technicians providing hands-on deskside laptop, tablet, IPad, smartphones of all types and PC support. I provide assistance with training room, video conferencing setup and support. I manage the work assignments and ticketing queue along with providing support for the Senior Leadership, I support MS Office, Line of Business LOB Applications, Wireless Troubleshooting, installation and training on new equipment, Manage asset tracking database, VOIP phone installs.

Confidential

Sr. Help Desk Technician New user training along with account and equipment setup. Provide 1st and 2nd tier response to all computing issues at Home Office and locations around the country. Account management through Microsoft Active Directory, Support areas include PC/laptop troubleshooting and imaging, Blackberry, VPN, remote locations, web-based meetings, A/V support and Road Warrior issues. Inventory management, Expert at both COTS and custom software.

Confidential

IT Contractor - Sole Individual responsible for site wide laptop refresh project. Scope of Work included scheduling, imaging, equipment deployment, data migration/wiping, asset tracking and dispositions.

Confidential

IT Contractor 2 Short Term Contract Assignments with 2 month gap in December and January Assisting with the build out of the infrastructure for the newly constructed site. Work includes hands-on desk-side support of Windows XP based Dell Laptops and PCs, Biotech cleanroom Laboratory environment equipment design, configuration, delivery, setup and support, Imaging equipment, Supporting MS Office, Wireless PKI configuration, installation and training on new equipment, designed and managed asset tracking database, VOIP phone installs. Both contracts were completed on time as agreed to.

Confidential

Senior IS Support Specialist - Provide local support for executive management team's desktops, laptops, and remote computing. Assisted with site wide technology refresh.. Review and recommend upgrades to technology infrastructure. Imaged and deployed new Windows XP based Dell/HP/Lenovo Desktop and laptop PCs. Active Directory user and group management as required. Upgraded training equipment, provided instruction and ongoing support for classroom leaders.

Confidential

Project Manager - Help Desk Manager - Senior Technical Specialist- Network Engineer Led the Senior Executives Support Team that covered all aspects of technology for the top tier executives and their direct reports globally. Served as Global Subject Matter Expert SME for all wireless/mobile communication standards and contract negotiations from multiple vendors. Project Manager for several initiatives including nationwide video conference rooms design and construction, Disaster Recovery sites build out, coordinated broadcast events, Handled off-site communications and technology support for insurance industry functions, investment community analyst meetings and charity events, office desktop and laptop configuration, remote office setup and support.

Responsibilities have included the following items:

• Managed Help Desk Support Teams,
• Microsoft Active Directory -- user and group management/support
• Directly responsible for entire Corporate LAN network
• Microsoft Office 2003 and 2007 support
• VM Ware Desktop installs
• Primary technology liaison for internal client companies.
• Managed internal/external vendor relations
• Participated in Ariba integration including acting as category owner for all IT technology
• Managed rollout of VPN solutions for employees on global scale
• Performed security audit and remediation effort on entire network.
• Systems inventory management.
• Planned and implemented cable plant upgrades throughout the country.

Confidential

Systems/Operations Manager - Performed Novell Network Site Administrator duties. Oversaw complete system-wide cable upgrade. Instituted remote computing procedures for systems support personnel. Managed timely data collection efforts. Designed automated data validation programs. Supervised expansion and relocation of three products groups from locations in different states. Supervised the facilities management, purchasing and supply departments. Negotiated all contracts with vendors, trades personnel landlord. Programmed customized SQL relational databases. Established communications procedures and links with other offices nationwide.

Confidential

Consultant - Analyzed complex software and hardware issues. Repaired PC's by replacing key components. Customized workstations to meet client needs researching available software products and recommending the best product for their needs. Developed software training materials for clients. Utilized popular database applications to create custom systems for clients. Additional responsibilities include marketing the company's services to potential clients.

Confidential

Loan Officer - Develop residential mortgages for original construction and resale market in northern New Jersey. Expanded automation to create standardized procedures and materials. Coordinated closing process in conjunction with legal post closing departments. Tripled geographic range of sales territory.

Confidential

Account Executive - Developed residential mortgages in a sales territory in northwestern New Jersey without local branches present. Ranked 1 in loan originations from regional office and 3 throughout the state in 1988. Initiate direct daily contact with real estate community to help determine product and service needs in industry.

Confidential

Senior Operations Manager - Planned and supervised the installation of a computer network linking several sites with national headquarters. Coordinated the activities of the entire Newark Airport rental operation, automating many of the functions. Trained and supervised subordinate managers in all aspects of auto rental systems and procedures. Scheduled distribution of cars in a four-state region. Instituted quality control procedures to insure that all rentals were processed efficiently with emphasis on customer service.

Confidential

Records Retention Department Head - Designed, implemented and maintained an automated centralized records retention system. Directed the collation, storage, retrieval and destruction of all transaction documents that traced back 20 years for FAS. This system consolidated records of 17 branches and 5 other departments, thussignificantly reducing work force requirements. The system also improved the quality of customer service. Note that this was part-time employment, held concurrently with National Car Rental position.