Seasoned IT professional with extensive exposure to Systems/Software Development Life Cycle and possesses 10 years of successful Project Management experience. Has excellent Agile Scrum , Iterative Waterfall methodology expertise. Has managed multiple software development projects and has a good grasp of project management fundamentals based on tenets of integrated project management framework aligning Cost, Schedule, Scope, Quality, and Benefit Realization. Well versed in use of a multitude of essential project management artifacts including identifying ROI, conducting CBA, vendor assessments, business vision, statement of work, project charters, work break down structures WBS , project schedules Gantt Charts , status reports, change requests, resource leveling, CPI and SPI analysis, quality reviews, customer satisfaction reviews, sunset reviews, lessons learned reviews, handoff sessions and more.

• Full understanding of Project Management processes Initiating, Planning, Execution, Monitoring Controlling, Close out and Knowledge areas Integration, Scope, Time, Cost, Staffing, Quality, Risk, Communication, and Procurement management in software development domain.
• Detail grasp of practical Information Systems project staffing, resource sharing, team building, budget management, developing project scope, developing business cases, customer relationships, cost avoidance, conducting customer reviews and status meetings.
• Achievement oriented experience in hi-tech, software development industry in areas related to Project/Program Management PMO Functional and Project based settings
• Highly successful in software engineering/technology driven environments. Coherently worked with high-end technical teams by understanding the pulse of technology driven professionals.
• Extensive project management expertise in a collaborative environment across global teams of professionals in Agile Scrum environment.
• Development and implementation of several parallel projects and systems to improve the overall process, resulting in increased productivity achieved project management excellence.
• Extensive experience in working with internal Client Top management teams.
• Possess the right mixture of Technical, Managerial, Commercial Entrepreneurial Skills vital for the success of the team and the organization.
• Excellent Communication and Leadership Skills with display of Time Management abilities.
• Service Delivery Management with ability to deliver and execute the projects and Resources.
• Strong persuasive skills, facilitation skills, problem solving skills, business skills, verbal and written communication skills and interpersonal skills.
• Practitioner of PMI's PMBOK and Agile Scrum principles to ensure standardization and efficient project management.
• Comprehensive knowledge of Agile Scrum RUPs Iterative based Software Development Life Cycle processes.
• Strong analytic skills to conduct Risk Analysis and propose viable alternative solutions.

Experience in conducting GAP analysis, SWOT analysis, Cost benefit analysis, ROI analysis and ABC analysis.

• Excellent Skills to support strategic planning, goal setting, strengthen accountability, enhance decision making, and improve customer service.
• Expert user with MS Office suite of applications.
• Creative person capable of forming and maintaining positive and productive team environments with integrative thinking skills.
• Ability to work under extreme pressure situations and meet deadlines.
• Experience with Strategic Planning, Business Process Re-engineering, Process Analysis Improvement, Performance Reporting, Forecasting/Trend Projection, and project/business Change Management.

TECHNICAL SUMMARY

• Office tools
• MS Word, PowerPoint, Excel
• Modeling and Analysis Environments
• UML, RUP, BPM, BPR, SOA, Agile Scrum , Iterative Waterfall methodology
• Project Management Information Systems
• MS Project 2000/2003/2005/2007/2010, MS Share Point 2007/2010, Rational Plan, Primavera P6, Plan View, Tenrox, MS Team Foundation Server, Clarity.
• Operating Systems
• Win 95/98/NT/2000/XP/7, UNIX, Linux
• E-Mail Systems
• MS Outlook, Lotus Notes

Confidential

Project Manager

Project: Effective Absentee System for Elections E.A.S.E

The federal Effective Absentee Systems for Elections EASE to was aimed at enacting measures to allow military and overseas voters to access their blank ballot via online systems for primary and general elections. It provided covered voters an online application to complete registration, as well as request and mark balloting materials. The application provided the UOCAVA Uniformed and Overseas Citizens Absentee Voting Act users with options for marking and receiving documents marked or blank for the user to return to the county clerk independent of the system . The system also tracked and reported user and site information for the current elections.

Responsibilities:

• Created project resource timelines and estimates for budgeting and forecasting.
• Overseeing project execution resource planning and the implementation of Hybrid Waterfall/Agile based execution.
• Defined and initiated project, managed cost, schedule, and performance of various components of the project, while working to ensure the ultimate success and acceptance of the EASE application.
• Understood elections area challenges, objectives and operational aspects of the election division through the use of applicable facilitation and analytical approaches.
• Carried out the assessment of alternative solutions in circumstances automated services were not available or constrained e.g. county and DMV address signature verification services.
• Presented project roadmap timelines, budgets, risks, status, and schedule updates to state of Nevada senior elected and appointed officials.
• Prepared the project charter and project plan, providing regular status updates to project sponsors, the elections division HAVA administrator.
• Pioneered innovative team building and cross-functional project management techniques to expedite workflow, simplify processes, and reduce additional turnover costs.
• Facilitated JAD Joint Application Development sessions to identify business rules and requirements and then helped document them in a format that can be reviewed and understood by both business and technical team members.
• Provided primary liaison between Election Division, IT, and participating vendors Including Dominion, ES S, ADS for smooth delivery of project artifacts and achieving key milestones.
• Identified KPI's, critical success factors and other indicators and factored standard practices for collection and reporting of analytical voter data.
• Continuously negotiated with the vendors to meet business, technical and financial latitudes.

Environment: MS Project 2007, Windows 7, HP Quality Center, Clarity, MS Share Point, .Net, MS SQL Server 2008, Oracle 10g, MS outlook, MS Visio, MS Office 2010.

Confidential

Project Manager

• Project 1: The Enterprise Services Layer ESL , application and infrastructure project was aimed at providing real-time services/messaging platform for 7-Eleven that served as foundational component for enabling strategic business initiatives such as the Digital Guest Experience DGE . The ESL was built on the principles of Service Oriented Architecture SOA using Oracle SOA suite of products and Fusion Middleware.
• Project 2: EBT Integration at POS -The main goal of this project was to integrate EBT payment processing at the POS Register and PIN pad. The old EBT program at the client stores 7-Eleven relied on a state-issued EBT terminal to process EBT payments with high costs and various limitations.

Responsibilities:

• Created Task Orders and contracts consisting of statement of work, product deliverables information, RACI charts, and warranty terms for the project.
• Created OOM/ROM based estimates for Design, Construction, and Testing efforts, and performed both top down and bottom up budgeting.
• Created work break down structures for outlining project activities and managed project schedule using MS Project 2007 and 2010.
• Facilitated both NEC internal 7-Eleven client walkthroughs of various project deliverables and activities including Data migration, integration analysis, OEM OSB configuration, OAG configuration, Exalogic Exadata setups, Basic Design of Web/Business services, SOA governance framework and supporting infrastructure.
• Implemented 7-Eleven's proprietary SDLC V-model, a combination of waterfall agile methodology.
• Created a SharePoint based project portal to serve as a collaborative project workspace, and maintained project documents repository in Clarity.
• Created Change and Risk registers to document Change Requests and project risks.
• Performed EVM, and burn down calculations to manage project financials.
• Facilitated project planning and re-planning sessions and ensure project plans are current. Monitor and manage the Project Critical Path.
• Facilitated weekly internal team status meetings and client project management meetings with the key project stakeholders and business sponsors.
• Served as 7-Eleven's primary partner project manager to drive 3rd party vendor deliverables Partners included Oracle, Brierley CRM host , Cognizant, and Wipro Datacenter
• Worked closely with Development and QA team leads to effectively manage project scope and efforts.
• Created stop light based status dashboards to communicate status to upper/senior management Executive level reporting.
• Participated and facilitated the daily Partner Integration testing and UAT defects meeting alongside QA and development team leads.
• Managed deployment related activities and prepared various deployment documents including cutover to pilot plan, transition to production plan, new store installation guides, backup and recovery plans, and deployment plan.

Environment: MS Project 2007, 2010, Windows 7, TSAPP, HP Quality Center, Clarity, On Time, MS Share Point, .Net, MS SQL Server 2008, Oracle 10g, MS outlook, MS Visio, Uniface, MS Office 2010, MS TFS.

Confidential

Project Manager

Project: PCI Vulnerability Management Remediation

• Wal-Mart is the world's largest and leading retail corporation with a wide network of stores in the U.S and across 15 countries. PCI vulnerability Management and Remediation is a global compliance program run by Wal-Mart's Information Systems Development ISD department in-conjunction with Enterprise Security Testing EST Department. This program is aligned with Payment Card Industry PCI council's DSS v2.0 which mandates information security compliance conformance requirements for all information systems that deal with transmission, or storage of electronic payments card holder data.

Responsibilities:

• Maintained overall supervision of interface management between various multidisciplinary and geographically diverse teams throughout the project life cycle Countries included US, UK, Canada, Puerto Rico, Argentina, Brazil, China, Chile, India, Japan, Mexico
• Facilitated vendor selection for quarterly external vulnerability scanning and Annual Application Network testing as mandated by PCI compliance regulations.
• Created project process documentation to establish efficient means of benchmarking and streamlining process improvement activities.
• Facilitated and organized training sessions with vendors to educate internal application/network owner teams about the changes related to security testing compliance requirements.

• Responsible for setting team momentum required to achieve key project milestones successful project deliverables.
• Conducted weekly status reviews with remediation owners for closure of remediation tasks.
• Created monitored project Schedule, Quality and Cost indicators/metrics.
• Facilitated meetings between key stakeholders from internal applications network owner teams and consulting QSA's Qualified Security Assessors
• Conducted formal annual assessments with external QSA to obtain report of compliance ROC for all corresponding geographic areas.
• Identified, logged and updated all possible Risks, Issues and Problems.
• Created Risk profiles for the individual countries and optimistically managed them with the use of risk registers.
• Maintained a repository of all project-related documents utilizing MS Share Point for use throughout the project, for historical reference, and for all PCI related audits.
• Prepared monthly reports to provide project level information to the enterprise program management office EPMO .
• Implemented PMI prescribed Project management best practices.
• Documented lessons learned. Ensured project best practices were published and shared.
• Implemented Knowledge Database for sharing information.

Environment: MS Project 2007, Windows XP, MS Visio, Clarity PPM, BMC Remedy, MS Share Point, MS InfoPath, J2EE, .Net, Oracle 10g, Oracle EBS, PeopleSoft HRM, Cisco, Unix, POS network and controllers, IBM 4690/Linux.

Confidential

Project Manager

• Project: Agile Scrum : JetBlue Sabre Sonic R10 Web Implementation New feature development/Maintenance. SSWeb R10 is the Sabre's flagship suite of airline solutions products, based on the EB2 e-commerce core architecture. It is targeted at both Sabre hosted and non Sabre hosted carriers/customers to provide an array of services both standard custom , including an administrative tool, default user interface for booking , managing reservations and ticketing workflow , Traveler Loyalty, Customer Insight, and Payment Solutions.
• jetBlue IATA code B6 is a non-hosted carrier/customer with full access to SabreSonic Web R10 suite. The project was aimed at providing custom functionality and rendered subscription to periodic product enhancements, maintenance, and tech improvements.

Responsibilities:

• Created and managed the product back log from list of maintenance items agreed upon by delivery team with the customer in Version 1.
• Participated and facilitated bi-weekly iteration planning meetings with dedicated Business Analysis, Development, and Quality Assurance project team.
• Created and maintained Sprint backlog after slotted development items for a particular Sprint/release in Version 1.
• Facilitated daily Scrum meetings with the project team to report on progress utilizing story board approach/view and used corresponding information in maintaining burn down calculations/charts.
• Facilitated periodic wall walk sessions to obtain approval on various analysis and design artifacts e.g. user requirements, as is and to be GAP analysis, user stories, process flows and etc, created by business system analysts.
• Worked closely with delivery team on prioritizing and force ranking items in product backlog based on customer feedback and changing needs.
• Worked alongside development team in efforts to create and baseline development plans for upcoming major feature development initiatives, and coordinate the milestones for input into delivery schedules.
• Managed the scheduling and approval process of bi-weekly release items to production environments with operations and third party HP resources managing off-site data center and servers.
• Managed budget allocations and maintained cost/labor information for financial tracking in Primavera and business objects.
• Carried out resource capacity planning and interface/schedule management by maintaining up to date resource availability/release calendar information on SharePoint Portals.
• Streamlined Release Implementation RI and closely dependant Change Request CR process to provide more flexibility in servicing customer requests and balance resource workload.

• Participated in providing project health information and input, bottom up and rolling up into enterprise PMO Dashboards.

Environment: Agile Scrum , MS Project 2007, Windows XP, Version 1, Primavera, Business Objects, MS Share Point, J2EE, Oracle 10g, EB2 platform, MS outlook, MS Visio, MS Office 2007

Confidential

Project Manager

Project: Custom Websites

• SanMar is a leading apparel business selling brands including Columbia, Tiger woods, Port Authority etc., concentrating primarily on B2B channel. Custom websites was an initiative targeting web based e-commerce channel. The system provided the SanMar customers B2B retailers/partners with CMS like features, where they could set up a web store selling SanMar featured products through a variety of online payment methods. Involved and managed the project right from the first proof of concept up to till date enhancements and releases.

Responsibilities:

• Managed all aspects of enhancements from inception through install.
• Responsible for GAP Analysis and resource management.
• Established and maintained key relationships worked collaboratively persuasively with project sponsor, and Project team members including analysts, developers, architects, testers and end users.
• Responsible for providing project Status delivery to Client.
• Developed and performed extensive client and tradeshow presentations and created data comparison models.
• Played key role in the PMO for Planning, Budgeting and resource.
• Responsible for hiring resources for Project Requirements.
• Performed due intelligence for the new coming projects.
• Tracked MIS through Reports.
• Responsible for the right resource level mix for the project to ensure quality and profitability.
• Worked with the resource team to source for the right candidate at the right-time.
• Conducted CSAT and Audit for the services offered to the customer.
• Prepared Service Improvement Plans.
• Participated in Project Readiness Reviews, Delivery Assurance Reviews to ensure the deliverables met the expected level of quality.
• Created Executive summary report on monthly bases.
• Analyzed data on current services offered to customers.

Environment: MS Project 2007, MS Share Point, Windows XP, RUP, UML, Rational Req Pro, Rational Clear Case, Rational Clear Quest, MS Visio, Rational Rose, J2EE, JSF.

Confidential

Project Manager

• Project: CAPS system upgrade/ Claims Data warehouse CIM
• BCBS of NE provides Heath care policies to households businesses. It accomplishes this through a network of agents, independent contractors and employees. The company had been struggling for years with insurance claims processing that was based around a mainframe legacy system and paper intensive environment. The entire system was revamped and new system
• CAPS Claims adjudication and processing system was implemented to automate the claims processing system to bring about seamless connectivity of all personnel involved. The system was also augmented with state of the art data warehouse Claims Information Management - CIM providing a consolidated platform and an eco system solution for efficient reporting and analytics purposes.

Responsibilities:

• Maintained overall responsibility for customer interface throughout the project life cycle.
• Defined and elicited the scope of work to the team.
• Managed the overall project plan according to specified time and cost estimates.
• Ensured customer requirements / changes were approved in the plan.
• Managed iterative development of Data warehousing solution involving conceptual, logical, and physical designs.
• Facilitated requirements gathering sessions with various technical and executive business stakeholder teams for business intelligence reporting and analytics needs.
• Participated in vendor selection between for ETL,data cleansing, and reporting tools for the project.
• Prepared cost sheets and calculated burnout earned value .
• Negotiated customer requirements while in project execution to avoid user dissatisfaction.
• Participated in all project status calls and meetings.
• Prepared Risk identification documentation, risk profiles, and risk registers.
• Managed team and focused on Training need identification.
• Increased the efficiency of the team by measuring productivity.
• Identified stop gaps and escalated significant challenges that would have otherwise affected the project plan.
• Prepared MIS Reports for enterprise and project management offices.
• Interacted with the application developers and ensured all the test releases were successful before they went under production environment.
• Verified all quality standards via implementing best practices.

Environment: MS Project 2003, MS Share Point, Windows XP, MS Visio, RUP, Rational Rose, UML, MS Project 2005, MS Excel, MS Office, Mercury Quality Center, IBM MVS, Cobol, CICS, SQL, .Net, J2EE, MQ Series, ASP, VB, XML, HTML, Oracle, UNIX, Business Objects, Cognos, Informatica.

Confidential

Business Analyst/Project Manager

Project: Online Retail Banking Web Portal

• Bank One Now JPMorgan Chase is one of the largest financial service providers on the Internet with on-line account decisions and on-line smart check payments. They provide full banking services on the Internet with online payment, online transfers and integrating different type of accounts. The web site was providing secure services to customers wherein customers would log into their account to perform various tasks and make decisions. They could also avail the financial services.

Responsibilities:

• Involved in Requirement Gathering and creation of the Business Requirement Document BRD based on stakeholder questionnaire review, risk analysis and interaction with SMEs and end users.
• Studied and contributed in the development of complete feature/functionality of online customer service module using RUP and wrote the business rules for the integration with a variety of business functions.
• Based on above facilitated the creation of business process model.
• Implemented Requirement Gathering and management using UML, and Rational Req Pro

• Designed the integration in MS Visio, and developed workflow diagrams, Use Cases, Activity Diagrams, and Sequence Diagrams using Rational Rose.
• Performed extensive requirement analysis including data analysis and GAP Analysis.
• Documented timely proceedings and achievement of important milestones in MS Project.
• Conducted JAD sessions between the end users and the development team.
• Involved in detailing test cases using Mercury Test director.
• Created reports using Rational SODA.
• Developed detailed test conditions and expected results verified test condition output from systems integration tests.
• Involved in Integration testing and provided on call support for the same.

Environment: MS Project 2002, Windows XP, MS Excel, Test Director , Informatica , Cognos, TOAD, XML, HTML, Oracle 9, UNIX.

Confidential

Business Analyst/ Quality Assurance Analyst/Project Coordinator

Project: Integrated Call Center Application and Order management system.

This integration provided a single integrated desktop to enable Sprint Retail Markets call centers to provide best in class customer service, operational efficiency and revenue generation.

Responsibilities:

• Performed extensive GUI testing using WinRunner.
• Performed high level Functional testing and Integration testing using WinRunner.
• Involved in creating Scenarios for Load Testing using Load Runner.
• Developed Test scripts for Data Driven testing using WinRunner.
• Performed extensive Regression Testing for subsequent versions of the application using WinRunner.
• Created Vuser scripts to simulate client activities using Vuser Generator.
• Created Load testing scenarios in Load Runner Controller based on the use cases and business requirements.
• Inserted Synchronization Points and Rendezvous Points to measure the performance of the application in Load Runner.
• Performed Load test on the website for throughput, reliability and availability.
• Involved in performance tests to achieve the maximum count of resistance the server could handle.
• Developed detail analysis of the tests done on the website to trace flaws and identify possible backlogs and rectify the problems.
• Analyzed and Reported defects effectively using RUP techniques.
• Involved in Performing Back-End Testing by writing SQL queries to extract the data from SQL database.
• Browser Compatibility testing.
• Involved in Database Compatibility testing to make sure that the application is compatible when database is upgraded.
• Performed extensive User Acceptance Testing UAT .
• Performed end-to-end testing on the release version of the software application and detected GUI bugs.
• Defects were tracked, reviewed, analyzed and compared and stored in Test Director.

Environment: Windows XP, UML, RUP, Rational Rose, Test Director, Rational SODA, MS PowerPoint, MS Excel, MS Visio, MS Project 2002, VB.