OBJECTIVE: To provide a wide range of Networking/Telecom/IT Sales, Marketing and Security Services to any and all Industry Professionals at minimum cost to them as well as their customers.

SUMMARY

• Fifteen years experience in the IT/Telecomm/Networking industry, Program/Project Manager, Field Test Engineer Supervisor ITA , Call Center Implementation, Business Continuity, Disaster Recovery, Technical Writing, Videoconferencing, Basic Hardware Installation, Security, Customer Service, Sales, Marketing, Service Delivery, Help Desk/Technical Support
• Team Leader skills combined with the experience of managing intermediate to high impact large-scale projects in the United States and Europe
• Experienced in PMO start-up, Customer Relationship Management and Service Delivery Management
• Over 10 years of experience working in the Project/Program Manager Profession throughout the Washington DC Metropolitan Area supporting the Federal Government, Department of Defense and Private Industry
• Healthcare Industry Knowledge EMS/EMR and Credentialing Systems
• Willing to relocate and/or accommodate travel up to 50
• APPLICATIONS/OPERATING SYSTEMS/WEB SERVICES: MS Project, Excel, Access, Visio, Power Point, Word , Outlook/Windows XP, Windows, Windows NT, SharePoint, Visual Basic, UNIX, Solaris, J2EE, XML, Cobol, PC Anywhere, SQL Management Studio
• TELEPHONE EQUIPMENT TESTED: CIENA Core Director, Metro, MW Sentry 4000/1600 and Firefly, Cisco MSP 15454, Lucent OTS, Tellabs Titan 5500, 532 L and Echo Cancellers, MCI Provisioning and Videoconferencing Systems
• TEST EQUIPMENT USED: SONET Bit Error Rate Test sets from DS1-OC192, Digital Lightwave, Anritsu, Techtronics, DCA, Optical Spectrum Analyzer, Optical Time Domain Reflectometer, Power Meter, Voltmeter
• General Knowledge of: satellite, terrestrial, INMARSAT service and equipment, databases such as MAGIC, Heat and Remedy, MRP and MRPII general concepts, Crystal Reports, CA Unicenter more than general knowledge and ITIL ITSM Intermediate Processes

Confidential

• Prepare and safeguard project documentation including project plans and budgets, correspondence, meeting minutes, status
• Project accounting including validation of direct and indirect labor and all materials charged to project
• Provide required notice and documentation to establish warranty and maintenance support from NEC, suppliers and subcontractors
• Prepare and present final acceptance documents for customer signature
• Document project activities and status meetings with NEC, supplier, subcontractor or customer Prepare and present written change orders for customer signature and process as required Negotiate and act upon customer punch list for project closeout
• Act as Primary interface to customer through face to face meetings and periodic status reports Responsible for planning, coordinating and chairing project status meetings
• Manage escalations by customer or project resources to resolution
• Interface with customer, supplier and NEC technical support as required
• Identify risks that can impact timeline, budget or quality
• Manage all subcontractor activity
• Manage all phases of project including planning, integration, deployment, testing, cutover, training and customer acceptance
• Mediate consensus with customer, subcontractors and NEC regarding responsibilities, timelines, deliverables and activities
• Identify and provision NEC and subcontractor personnel and supplier material as required
• Obtain quotations from and manage service delivery by subcontractors
• Perform physical inventory of hardware, software and materials as required
• Coordinate central and/or remote staging of hardware and software as well as Telco and site access coordination as required
• Initiate and track the procurement of hardware and software
• Create, develop, and/or implement new concepts, systems, tools, and support materials that will enhance the sales process and assist the sales team
• Manages projects for the Sales Support and Engineering teams

Confidential

• Responsible for all management aspects of multiple infrastructure projects to include scheduling of technical resources, timelines, technical milestones and technical deliverables such as test plans, scripts, updates to Operational Maintenance Manual and 508 compliance testing, budget, weekly status reports, meeting minutes on the CITIC program at CMS Center for Medicare Medicaid Services
• Directs new infrastructure initiatives in support of Centers for Medicare and Medicaid Services
• Provides weekly status reporting to Executive Level Management including risk mitigation strategies, dashboard reporting and procurement status and Earned Value Management EVM
• Creates budget sheets Cost Tracking and detailed project plans
• Coordinates with engineering groups to deploy new applications into infrastructure
• Conducts progress reviews with client and team personnel, providing contingency and problem resolution plans as required
• Provides input to infrastructure SOWs, Proposals, BOM and cost proposals
• Plan, manage and direct multiple project teams to complete simultaneous infrastructure projects
• Work with CMS technical leadership and business owners to define budget, project scope / plans, requirements and proposals for on-boarding / off-boarding technical staff
• Establish metrics and timelines for project deliverables
• Create plans for technical teams to complete deliverables
• Create artifacts, processes, procedures and templates to be used by project staff in accordance with PMI standards for management of all CMS projects

Confidential

• Oversees and develops uniquely complex work statements, scope/priority definition and the creation of budgets and schedules for several large, high-level and complex global programs
• Develops documents in accordance with appropriate standards and customer requirements and needs
• Attend Sales calls and meetings for technical backup and support
• Acting Service Delivery Manager dealing with all third party vendors and short term contracts
• Identifies global implications and determines appropriate response to those implications
• Defines overall high-level program plans and their interdependencies
• Manages communications between projects, and sets realistic objectives for project managers within a program
• Documents program progress including implementation, timelines, issues, risks, and successes to maintain program course
• Determines changes and/or corrections and implements as appropriate or approved

Confidential

• Coordinate the development of a communications plan
• Coordinate the development of new policies and procedures
• Provided internal communications between and among sustainability partners
• Assemble and maintain a resource centre all documentation, books, papers, PowerPoint presentations, etc. for project participants
• Complete project evaluation, including the development of case studies
• Identify, evaluate, and troubleshoot enterprise wide Network issues within an environment consisting of Windows NT operating systems and MS Access databases.
• Troubleshoot tier 3 networking issues via phone and e-mail remotely using PC anywhere
• Handle high call volume
• Coordinates and schedules production and test related duties for the Amtrak Food and Beverage Eatec system
• Verifies and balances trouble ticket submissions

Confidential

• Managed multiple projects requiring the use of IT and Voice/Data Communications implementations
• Coordinated Genesys voice installs and upgrades
• Coordinated 3rd party vendor scheduling and coordination of various voice team activities
• Experience along with strong knowledge and skills for interfacing with building facilities department and teams of varying sizes
• Managed business deliverables such as stakeholder reporting and change management tracking
• Managed multiple building location upgrades, new openings and relocations requiring and defining technology requirements, budgeting, integrated schedule development
• Cross trained with Disaster Recovery/Business Continuity.

• Confidential
• Planned, directed, and coordinated activities of technology projects related to the Federal Government to ensure that project goals were accomplished
• Consulted with management and reviewed project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of resources
• Developed project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources
• Formulated and defined technical scope and objectives of projects
• Identified and scheduled project deliverables, milestones, and required tasks
• Coordinated recruitment and assignment of project personnel
• Assigned duties, responsibilities, and scope of authority to project personnel
• Directed and coordinated activities of project personnel to ensure project progresses on schedule and within budget
• Established standards and procedures for project reporting and documentation
• Reviewed status reports prepared by project personnel and modified schedules and plans as required
• Prepared project status and stakeholder reports and kept management, clients, and others informed of project status and related issues
• Developed and maintain technical and project documentation.

Confidential

Technical Project Manager

• Lead cross-functional teams on a project-by-project basis
• Worked closely with legal, sales and marketing teams on new branding initiatives
• Coordinated the implementation of new back-end infrastructures, networks, development, physical security, telecomm solutions and web site features and functions for the new Finiti data center
• Managed technical details, timelines and milestones effectively by producing and executing detailed Gantt charts using Microsoft Project
• Conducted technical feasibility, risk assessment, cost analysis and time to market estimates
• Reviewed and assisted in the creation of requirements documents, functional specification documents, test plans and technical architecture diagrams
• Assessed feasibility and provided feedback to site simulation, page mock-ups and storyboards
• Oversaw final quality control/assurance on project, reviewing accuracy of output and compliance with specification
• Communicated pertinent project details to all interested parties and escalated issues that threaten project goals and timelines to the proper representatives and stakeholders for resolution.

Confidential

Project Manager/Functional Analyst

• Managed and coordinated various short-term high visibility projects ranging in size from 2months to 1year and in dollar amounts from 100, 000 to 2,000,000
• Liaisoned with the customer
• Coordinated all aspects of assigned projects
• Maintained all documentation and schedules
• Managed weekly report outs to major stakeholders including the Manager of Engineering Services and frequent reports to the costumer leads as required
• Produced consistent analysis of project data and daily interface with assigned engineering staff

Confidential

Research Laboratory DoD Telecom Engineer/Network Operations Analyst/Team Lead

• Lead all new projects
• Established and managed procedures and guidelines for daily operations of programs
• Issued program directives and developed systems and controls to carry out program specific tasks
• Determined work schedules
• Set priorities and oversaw the implementation of program plans and work activities
• Evaluated the performance of project tasks in terms of quality, cost control and project schedules
• Participated in developing new business opportunities for specific areas by working in coordination with the Business Development Department
• Defined work statement and staffing requirements
• Responsible for proposal budgets and manpower requirements, and providing status to senior management on the performance of projects and proposals
• Monitored and tested the health of the Army Research Laboratory Environment using the provided enterprise management solution EMS , CA Unicenter
• Provided Level 2 networking support for problems identified through the EMS or escalated from Level 1 Help Desk.
• Service Management Center Helpdesk supported all operational requirements as part of a 24x7 Helpdesk Support Staff
• Generated trouble tickets and fault reporting test documents
• Worked with vendors and subcontractors to correct/escalate all circuit outages
• Monitored and coordinated installation of terrestrial and satellite circuits
• Misc. Service Management tasks administration and reporting
• Created and edited outgoing correspondence, memos, and reports

Confidential

Supervisor, maintain schedule, write weekly reports, Maintain Employee sign in log, Perform entry control paperwork, Keep Site Supervisor informed at all times on site activities, Assist employees and review timesheets upon completion of each pay period to ensure payroll has been double checked, Maintain personnel documentation, Temporarily fill in for Site Supervisor in her absence, Provide Security ,Building Escort ,Control Entry Access and alarm monitoring for the Federal Government and Corp of Engineers.. CPR, First Aid, Security and Emergency Evacuation Certified. Received DoD Secret Clearance

Confidential

• Field Project Engineer/Installation Test and Acceptance/ conduct execute project management financial control for all assigned projects to budgetary targets. Perform materials inventory functions as needed to support project through completion. Promptly generate all deliverables Goal was to exceed both internal external customer expectations. Maintain effective timely communications/ reporting of status and issues to Program Management Teams and attend Sales calls and meetings for technical backup and support. Manage project personnel responsible for up to 22 employees and 37 contractors on one project resource needs to meet or exceed customer RFS dates. Additional job duties included performing the site surveys, developing site implementation plans, installing and troubleshooting the equipment on existing networks. 75 plus domestic and international travel.
• Field Test Engineer Supervisor, Maintain test turn-up Schedule, Provide test reports to customer and Ciena Project Manager. Communicate with the customer to manage expectations and changes during test turn-up implementation. Perform system level test turn-up of all current and future Ciena Products. Work directly with the customer and the Technical support helpdesk by maintaining and troubleshooting equipment and circuit outages through Oracle generated trouble tickets and report results. Provided auditing, quality assurance, testing and final acceptance with Sprints helpdesk, AT T's ONM group, NEC test and acceptance as well as Verizon's NOC, in addition to supporting them on an on call basis. Oversee and train Test Engineers.95 domestic international travel. Basic Installation Knowledge such as running fiber, bolting down bays, and power checks, etc

Confidential

Field Service Engineer, Performs non-routine preventive maintenance, repair, or installation on assigned company products Titan 5500/532L. Test, locate, and repairs equipment/systems problems and performs trouble shooting up to SONET level. Verifies product application, software and hardware configuration, and confirms by running diagnostics. Acts as an active participant in process improvement team to ensure customers receive accurate and on-time service.

Confidential

Trunking/Videoconferencing Engineer, Run daily test calls on video link circuits, configure MCU for multipoint band broadcast setup, configure the A/V router CISCO for each ISDN gateway, configure Ascend IMUX and NEC codes for gateway functions, run help desk for trouble calls, provided technical support for coordinators of the videoconferencing network, initiated, maintained, and updated data records on all video link sites.