We provide IT Staff Augmentation Services!

Technical Project Manager Resume

SUMMARY

  • Senior IT professional with15+ years of experience leading and collaborating with cross - functional teams through completion of large-scale projects on Application development,IT infrastructure,and Release Management to consistently deliver business value while providing cost-effective solutions to solve complex problems.
  • PMP and ITIL certified with a Master of Mechanical Engineering, and experience in contributing to all phases of the software development life cycle (SDLC) using Waterfall and Agile project management methodologies.
  • Catalystfor positive change, with the ability to work collaboratively across organizational boundaries and hierarchies to guide multi-functional teams towards common project goals in alignment with business strategy.
  • Directed projects to implement technology related to Health Care Industry, Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) applications, Development of Interfaces (TIBCO and Informatica), and IT Infrastructure. Completed all assignments consistently on time and within budget.
  • Defined strategies and created solutions for collection, analysis, and reporting of internal and external data to generate value for organizations at the strategic, tactical, and operational levels.
  • Expertise in architecture, design, delivery, and support of IT applications including Oracle ERP, Siebel CRM, and SaaS applications (SFDC - Sales and Service).
  • Proven track record of managing vendor relations and increasing customer satisfaction through delivery of cost-effective, value-added technology (TIBCO, Informatica, Microsoft, and Oracle).
  • Drove Salesforce.com SAAS integration with Oracle 11i & Siebel applications focusing on Sales and Service cloud.
  • Completed successful design and delivery of large analytic application involving ETL and BI tools.

TECHNICAL SKILLS

Languages: SQL, PL/SQL, Java, Perl, HTML, XML

Tools: MS Project, MS Visio, MS Office, UNIX (Solaris), Windows, Oracle 7-11g Databases, Remedy, Perforce, TIBCO BW, Informatica Power center and Cloud, Confidential SM9, Business Objects, First Logic (IQ8), Appworx, SQL Server (SSIS) and SQL Server Development Studio, DataStage, Clarity, Rally & JIRA (Sprint & Kanban).

Applications: SFDC Sales and Support, Oracle Applications 11i, Oracle 10.7, Siebel 6.3 and 7.5, e-Commerce (Renewal Center, Epayment, Ebilling and TRECS), Inquira (KM), Wynsure, DataHub, Portal (EAC).

Methodologies: Agile and Waterfall Project Management Methodologies;off-shore Project Management and Change Management Processes; ITIL Framework.

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager

Responsibilities:

  • Oversaw large-scale concurrent projects across all phases of development and release management. Projects included Employer Admin Centre aka EAC, Data Hub, Integration of EAC with Wynsure, MicroStrategy Reporting, Dental data outsourcing to Scion System, and DataStage Migration.
  • Monitored progress and made timeline/cost adjustments, if needed, through change control.
  • Supported development and software quality assurance to drive optimal progress and product stability for end users.
  • Monitored third-party subcontractors and technology partners, to complete all tasks as per project schedule, and collaborated with development team to plan project sprints.
  • Developed and implemented new approaches, processes,and methodology using project management principles from Project Management Body of Knowledge (PMBOK).
  • Proactively identified issues, risks and mitigation strategy keeping stakeholders informed on time. Made trade-offs between features and time-to-deliver.

Confidential

Project Manager

Responsibilities:

  • Led project lifecycle, from initiation through implementation, including requirements gathering and prioritization, defining scope and schedule, obtaining approvals, managing development and testing tasks and troubleshooting.
  • Determined project budget, forecasted expenses for project and calculated actual expenses against forecasted ones.
  • Assisted in development of testing plans, scenarios and scripts and participated in user acceptance testing.
  • Reported on project status, keeping all stakeholders apprised of status, issues, and scope changes.
  • Worked with third-party subcontractors and technology partners, to complete all tasks as per project schedule.
  • Identified, resolved,or escalated issues appropriately in a timely fashion.
  • Maintained and distributed updates to key documents for developers, testers, change management and end users.
  • Created a Post-implementation support plan following ITIL framework and Operations Playbook for key initiatives that contained consolidated information for supporting projects.

Technical Lead &Project Manager

Confidential

Responsibilities:

  • Managed 11 to 27 project team members and 3 project managers during different release cycle.
  • Drove initiation, planning, scheduling, estimating, forecasting, coordinating, controlling, managing and delivering projects activities and release initiatives.Contributed to all phases of the SDLC process.
  • Refined requirements, handling customer concerns, representing Confidential in Symantec IT Steering team, proposing application enhancements, and keeping abreast of new technologies that may be useful to any applications developed by project team.Ensured project documents were complete, current and stored appropriately.
  • Estimated effort for projects that ranged in duration from a few weeks to several months.
  • Determined project budget, forecasted expenses for project and calculated actual expenses against forecasted ones.
  • Instrumental in coordinating requirements gathering sessions with end users, translating business needs into technical specifications, and communicating technical challenges to the business to negotiate alternate solutions when needed.
  • Led development of all Interfaces from ERP (Oracle 11i) to SFDC using TIBCO BW.
  • Delivered Business Object reports using Informatica Power Center.
  • Headed Data Profiling projects from Oracle ERP 11i (Account/Contact/Entitlements objects) and Titan(Account/Contact/Case objects).
  • Steered development of interfaces from Siebel to SFDC with Informatica Power Center and Cloud (ETL process).
  • Directed data conversion from Siebel (SQL Server) to SFDC and Oracle ERP (Oracle 11g) to SFDC. Also from MySQL to SQL Server using SQL Server Development Studio.
  • Led IT Infrastructure (Servers, Network, Databases, Storage, and Monitoring) selection and implementation process for CRM Program (SFDC).
  • Oversaw development and maintenance of web application using .NET technologies on SQL Server DB.
  • Implemented IT Service Management application solutions within an ITIL framework of Incident, Problem, Change, Asset Management and Configuration Management (CMDB).
  • Reviewed software test plan, explained requirements to QA team, assigned bugs to development team members, and eventually worked with the release to production (RTP) team to migrate application into the production environment.

Confidential

Technical Lead & Project Manager

Responsibilities:

  • Oversaw and actively participated in all aspects of project phases from requirements gathering to deployment, while maintaining momentum through completion of the project. Worked with all phases of the SDLC process.
  • Managed day-to-day project operations, including routine communications, risk mitigation, issue resolution, time/expense tracking, and status reporting.
  • Designed and implemented: 1) Siebel 7.5 Interfaces for sales and services team; 2) Oracle Stream custom conflict handler for ePayment high availability solution; 3) a high-performance data warehouse technical architecture including Informatica ETL and Business Objects reporting.
  • Instrumental in implementing SFDC for Sales by migrating business data from Siebel and deployed to 3900 users in less than 4 months.
  • Spearheaded customer support system (Titan) and enterprise resource planning system reconciliation.
  • Led Data Center Migration Project and Organizational Change Management Activities.
  • Supervised outsource team and x-functional project team activities working in different time zones. Recognized as outstanding project and program leader for coordinating and directing all phases of project-based efforts while managing, motivating and guiding teams.
  • Created policies and procedures for Maintenance Project intake process as per Project Management Framework.
  • Led implementation/adherence of Change Control Process (Remedy) and PCI & SOX compliance as per corporate information security governance.

Hire Now